Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Nemesis Sub-Terra

Forbidden Valley, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

Show Easy Read

Ride/Attraction Summary

  • Summary View
    • Nemesis Sub-Terra is located Forbidden Valley.
    • For the Forbidden Valley Access Guide please click here (new tab).
    • Guests with a red ride access pass are required to ride with a carer over the age of 14 years.
    • This ride has separate access for Standard Passes, Fastrack Passes, Ride Access Passes and wheelchair users.
    • The minimum standing height restriction is 1.4m.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Guests who have a prosthetic limb will need to remove their prosthetic due to the nature of the ride. If you have a prosthetic, please speak to a member of the guest service team, or visit the website here (opens new tab) for all relevant restrictions that may apply.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This ride includes strobe lighting, flashing lights, smoke/mist/fog effects, loud noises, dark spaces and shock/surprise features and as a result may not be suitable for all guests.
    • For more information on the ride requirements please click here (new tab).
  • Other Services/Facilities View

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped and stepped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 164cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 76m.
    • This queue can be extended during busy periods.
    • Path surfaces in this queuing system are block paving and rubber.
    • The queuing area is open air.
    • The minimum width of the queuing area is 98cm.
    • There are a total of 18 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) vary between the left and right hand side or are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is a facility where luggage and other loose items can be stored whilst on the ride, located at the convergence point of the queues, prior to the pre-show holding area. The counter is 91cm in height. Stored items can be collected on exiting the ride via a second counter of the same height.
  • Pre-Show Rooms View
    • At the end of the queue, there is level access to a 110cm opening leading into the first pre-show room. There are heavy black curtains covering the opening when entering the pre-show room. Guests line up in groups of 5 across a total of 8 lines in 4 groups. The pre-show involves being in a dark enclosed space with loud background noise in the form of narration. This may not be suitable for all guests. Following the first pre-show, guests exit via a single automatic door, then a set of double automatic doors (both with an opening widths of 75cm+) into a second pre-show space. This pre-show room simulates being in a lift and also involves being in a dark enclosed space with loud background noise in the form of narration. There is no option to bypass these two pre-show rooms. Following the second pre-show, guests exit via a set of 75cm+ double automatic doors and follow the walkway to the ride platform access point.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The door(s) is/are activated remotely by staff.
    • The gate opening width is 89cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped and stepped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 164cm.
  • Queuing System View
    • Access along this queue consists of; steps going up.
    • The approximate length of this queue is 17m.
    • Path surfaces in this queuing system are block paving and rubber.
    • The queuing area is open air.
    • The minimum width of the queuing area is 124cm.
    • There are a total of 7 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on the right hand side.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is a facility where luggage and other loose items can be stored whilst on the ride, located at the convergence point of the queues, prior to the pre-show holding area. The counter is 91cm in height. Stored items can be collected on exiting the ride via a second counter of the same height.
  • Pre-Show Rooms View
    • At the end of the queue, there is level access to a 110cm opening leading into the first pre-show room. There are heavy black curtains covering the opening when entering the pre-show room. Guests line up in groups of 5 across a total of 8 lines in 4 groups. The pre-show involves being in a dark enclosed space with loud background noise in the form of narration. This may not be suitable for all guests. Following the first pre-show, guests exit via a single automatic door, then a set of double automatic doors (both with an opening widths of 75cm+) into a second pre-show space. This pre-show room simulates being in a lift and also involves being in a dark enclosed space with loud background noise in the form of narration. There is no option to bypass these two pre-show rooms. Following the second pre-show, guests exit via a set of 75cm+ double automatic doors and follow the walkway to the ride platform access point.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The door(s) is/are activated remotely by staff.
    • The gate opening width is 89cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes - Ambulant)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped and stepped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 164cm.
  • Queuing System View
    • Access along this queue consists of; steps going up.
    • The approximate length of this queue is 8m.
    • Path surfaces in this queuing system are block paving and rubber.
    • The queuing area is open air.
    • The minimum width of the queuing area is 110cm.
    • There are a total of 7 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is a facility where luggage and other loose items can be stored whilst on the ride, located at the convergence point of the queues, prior to the pre-show holding area. The counter is 91cm in height. Stored items can be collected on exiting the ride via a second counter of the same height.
  • Pre-Show Rooms View
    • At the end of the queue, there is level access to a 110cm opening leading into the first pre-show room. There are heavy black curtains covering the opening when entering the pre-show room. Guests line up in groups of 5 across a total of 8 lines in 4 groups. The pre-show involves being in a dark enclosed space with loud background noise in the form of narration. This may not be suitable for all guests. Following the first pre-show, guests exit via a single automatic door, then a set of double automatic doors (both with an opening widths of 75cm+) into a second pre-show space. This pre-show room simulates being in a lift and also involves being in a dark enclosed space with loud background noise in the form of narration. There is no option to bypass these two pre-show rooms. Following the second pre-show, guests exit via a set of 75cm+ double automatic doors and follow the walkway to the ride platform access point.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The door(s) is/are activated remotely by staff.
    • The gate opening width is 89cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes - Wheelchair Users Only)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 127cm.
  • Queuing System View
    • Access along this queue is step free.
    • The approximate length of this queue is 12m.
    • Path surfaces in this queuing system are block paving and rubber.
    • The queuing area is open air.
    • The minimum width of the queuing area is 100cm.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is a facility where luggage and other loose items can be stored whilst on the ride, located at the convergence point of the queues, prior to the pre-show holding area. The counter is 91cm in height. Stored items can be collected on exiting the ride via a second counter of the same height.
  • Pre-Show Rooms View
    • At the end of the queue, there is level access to a 75cm+ opening leading into the first pre-show room. There are heavy black curtains covering the opening when entering the pre-show room. Guests line up in groups of 5 across a total of 8 lines in 4 groups. 1 wheelchair user is considered equivalent to 5 guests. Wheelchair users will always line up in group 1. The pre-show involves being in a dark enclosed space with loud background noise in the form of narration. This may not be suitable for all guests. Following the first pre-show, guests exit via a single automatic door, then a set of double automatic doors (both with an opening widths of 75cm+) into a second pre-show space. This pre-show room simulates being in a lift and also involves being in a dark enclosed space with loud background noise in the form of narration. There is no option to bypass these two pre-show rooms. Following the second pre-show, guests exit via a set of 75cm+ double automatic doors and follow the walkway to the ride platform access point.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The door(s) is/are activated remotely by staff.
    • The gate opening width is 89cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride/Attraction Experience

  • The ride/attraction is sheltered/inside.
  • Guests may get wet on this ride/attraction.
  • The ride/attraction goes up and down.
  • The ride/attraction descends from a high height.
  • There are some sudden stops during the ride/attraction.
  • Music/themed noise is played during the ride/attraction.
  • The ride experience also involves air cannons, leg ticklers and back prodders built into the seatbacks. The themed noise and special effects in combination are very loud.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are very low.

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Access from the platform is via an open doorway.
    • The door(s) is/are activated remotely by staff.
    • The opening width is 88cm.
    • Following the ride, there is a post-show room that simulates a lift. There is level access to a set of double, automatic doors with an opening width of 75cm+ leading into the post-show room. The post-show room involves loud themed background noise as well as a floor that bounces/vibrates. This may not be suitable for all guests. It is possible to bypass the post-show room.
  • Exit Route View
    • Access along this exit route consists of; steep slopes going down.
    • The approximate length of this exit route is 45m.
    • Path surfaces in this exit route are block paving and metal.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • The exit route is also part of the experience in the form of a scare maze.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is step-free access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 137cm.