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Oblivion

X-Sector, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • Oblivion is located in X-Sector.
    • For the X-Sector Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes, Fastrack Passes and Ride Access Passes (via Main Exit).
    • The minimum standing height restriction is 1.4m.
    • The maximum chest size restriction is 52cm.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness . For this reason it is not suitable for all guests.
    • Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
    • Guests need to be able to transfer into the ride vehicle, this can be with assistance from a member of their group.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This attraction has flash photography and may be unsuitable for guests with photo-sensitive epilepsy and similar conditions.
      This attraction has smoke/fog/misting effects and may be unsuitable for guests with asthma and similar conditions.
    • The ride is suitable for guests with a splint or moon boot if it can be removed.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 140cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up and steep slopes going up.
    • The approximate length of this queue is 250m.
    • Path surfaces in this queuing system are concrete and block paving.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 75cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections and on the left or right hand side for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are strobe lighting/flashing light effects along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 58cm.
    • Guests have to step across and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: shoulder harnesses.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 120cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up and steep slopes going up.
    • The approximate length of this queue is 225m.
    • Path surfaces in this queuing system are concrete and block paving.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 75cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections and on the left or right hand side for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are strobe lighting/flashing light effects along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 58cm.
    • Guests have to step across and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: shoulder harnesses.

Ride Access (Ride Access Pass Holders - via Main Exit)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point has a closed single gate.
    • The width of the access point opening is 188cm.
    • There is a steep upwards slope on the approach to the access point.
      It gives access to the walkway that is also the main exit route for the ride.
      Staff will ask guests to wait at the access point until it is safe to approach the station (when guests are not approaching in the opposite direction).
      Staff will manually open the gate at the access point for guests.
  • Queuing System View
    • Access along this queue is is step free.
    • The approximate length of this queue is 100m.
    • Path surfaces in this queuing system are concrete.
    • The queuing area is open air.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 136cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step across and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: shoulder harnesses.
    • Staff will manually open the gate at the entrance to the ride station for guests.

Ride/Attraction Experience

Ride Exit (All Guests)

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 136cm.
  • Exit Route View
    • Access along this exit route is is step free.
    • The approximate length of this exit route is 90m.
    • Path surfaces in this exit route are concrete.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • The exit walkway leads to the X-Sell arcade and guests will exit via that venue.
      Ride Access Pass holders can also exit via the gateway they used to enter before the X-Sell arcade.
    • The photo counter is located in the X-Sell arcade.
    • The photo counter is at a height of 92cm.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is step-free access at this exit point.
    • This exit point is an open doorway.
    • The exit point opening width is 210cm.