Access Guide
Summary
- Resort Box Office is located in Towers Street.
- For the Towers Street Access Guide please click here (new tab).
- Towers Street is located on a slight gradient.
- The nearest changing places is located outside of X-Sector (Adventure Land).
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located at the top of Towers Street.
- The nearest standard toilets are located at the top of Towers Street.
- The nearest baby change facilities are located at the top of Towers Street.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab)
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Outside Access (Main Entrance)
-
Entrance
View
- This information is for the entrance located at the front of the venue, at the bottom of Towers Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Resort Box Office - Tickets and Upgrades'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are no doors at this entrance.
- The width of the opening is 320cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
Ticket Counter(s) (Box Office)
- The ticket counter(s) is/are approximately 4m from the main entrance.
- The ticket counter(s) is/are clearly signed.
- There is step-free access to the ticket counter(s).
- There is a clear unobstructed route to the ticket counter(s).
- There are windows, TVs, glazed screens or mirrors at/behind the ticket counter(s) which could adversely affect the ability of someone to lip read.
- The ticket counter(s) is/are placed in front of a background which is patterned.
- The lighting levels at the ticket counter(s) are good.
- The height of the ticket counter(s) is 95cm.
- There is sufficient space to write or sign documents on the ticket counter(s).
- There is a lowered section of the ticket counter(s).
- The height of the lowered section at the counter is 73cm.
- There is sufficient space to write or sign documents on the lowered section(s) of the ticket office(s).
- There is not a clear knee recess beneath the lowered section(s) of the ticket ticket(s).
- There is not a hearing assistance system at the ticket counter(s).
Ticket Counter(s) (Season Pass)
- There is/are 8 ticket counter(s).
- The ticket counter(s) is/are approximately 10m from the main entrance.
- The ticket counter(s) is/are clearly signed.
- There is step-free access to the ticket counter(s).
- There is a clear unobstructed route to the ticket counter(s).
- There are windows, TVs, glazed screens or mirrors at/behind the ticket counter(s) which could adversely affect the ability of someone to lip read.
- The ticket counter(s) is/are placed in front of a background which is patterned.
- The lighting levels at the ticket counter(s) are good.
- The height of the ticket counter(s) is 95cm.
- There is not a lowered section of the ticket counter(s).
- There is not a hearing assistance system at the ticket counter(s).