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Splash Landings Hotel

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Hotel Summary

  • Hotel Information View
    • The hotel has its own parking facilities.
    • There is not a designated drop off point.
    • The hotel has 216 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • The hotel has 9 accessible room(s) with accessible ensuite facilities.
    • There is/are 0 accessible room(s) with a ceiling track hoist.
    • There is/are 9 accessible room(s) with a wet room/wheel in shower.
    • There is/are 0 accessible room(s) with a shower.
    • There is/are 0 accessible room(s) with a bath.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
    • The restaurant/bar facilities in this hotel include; Flambo's Jambo Restaurant and Ma Garrita's Bar.
    • Accessible toilet facilities are available.
  • Additional Accessibility Aids View
    • There is a deaf alert system at the hotel.
    • Panic alarms are not available on request.
    • Vibrating pillows with flashing beacons are available on request.
    • Bed raisers are not available on request.
    • Bath steps are not available on request.
    • Bath seats are not available on request.
    • Raised toilet seats are not available on request.
    • Portable hoists are not available on request.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • Guests who require a safe space can request to check into their room early, or hotel staff can look into accommodating someone in an unoccupied hotel room as a temporary safe place.

Getting Here

  • By Road View
    • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
      M1 Northbound – Junction 23a
      M1 Southbound – Junction 28
      M6 Northbound – Junction 15
      M6 Southbound – Junction 16
      The main entrance to the resort is accessed via Farley Lane.
    • Splash Landings Hotel has its own car park for hotel guests, with Blue Badge parking bays available.
    • D&G Bus are operating 2 services to Alton Towers Resort.
      The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 09:30 each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17:30.
      The 32X is a Monday to Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 08:55 each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17:30.
      Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
      Please note, bus times are estimates and may vary throughout the year. Please check prior to travelling.
    • For more information on D&G Bus please click here (opens new tab).
  • By Train View
  • Useful Links View

Getting Help and Assistance

  • Accessibility Guide please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
  • A limited number of wheelchairs are available for hire and must be pre-booked from reception.
    A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
    The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
    The hotel is able to charge mobility scooters.
  • Portable induction loops which can be used around the accommodation to assist guests are available reception.
    Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
    These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
  • Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
    They will ensure that these needs are met in the event of an emergency.

Area - Alton Towers Hotels, Enchanted Village Accommodation and Stargazing Pods

  • Guests staying in the 3 Hotels at Alton Towers, The Woodland Lodges, The Luxury Treehouses and the Stargazing Pods are able to use all of the public facilities at the other Hotels and in the Enchanted Village (with the exception of the CBeebiees Hotel, which is only for guests staying in the Hotel).
  • There are surfaced paths between the different hotels, Enchanted Village and Stargazing Pods.
  • The surface of the path varies between tarmac, block paving and compacted loose chippings.
  • There are a variety of very slight, slight and steep slopes located in places along the paths, which may prove difficult for some people.
  • There is parking available next to each area which guests can use.
  • Some of the paths run along the Theme Park access road, so caution is advised when walking beside it.
  • Some of the paths cross the access road.
  • The crossings have clear markings on the floor.
  • There is clear finger-post signage located along the paths directing visitors to the areas, including to the Theme Park and Monorail Station.

COVID-19 Information

Hotel Parking (Splash Landing Hotel Car Park)

  • The hotel does have its own parking facilities.
  • The car park is located opposite the hotel entrance, with Blue Badge bays to the side of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 11 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 248cm x 540cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There are no parking charges for the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 56m from the main entrance.
  • Assistance may be required because there is/are slopes/ramps.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Alton Towers Splash Landings Hotel & Waterpark'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 107cm from floor level.
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • There are 2, 86cm wide single doors that open toward you either side of the main entrance doors.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Reception (Level 3)

  • Reception View
    • The reception point is located to the right as you enter.
    • The reception point is approximately 11m (12yd 1in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 118cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Music is played in some areas.
    • The type of flooring in the reception area is tiles and stone.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

Lobby (Level 3)

  • The type of flooring in the lobby is stone.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; seats without armrests and sofas.
  • The lighting levels are good.
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
  • Comments View
    • There are tables in the lobby area with a height to the underside of 70cm.
    • The flooring is a York Stone style set to a crazy paving design, which can be uneven in places.

Shop (The Shack - Level 3)

  • The majority of aisle widths are 150cm+.
  • The type of flooring is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • The till(s) is/are located to the right as you enter.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 120cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 76cm.
  • There is a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).

Eating and Drinking (Ma Garitta's Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located to the left of the reception lobby.
    • There is step-free access to the restaurant/bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 64cm.
    • The distance between the floor and the underside of the highest dining table is 71cm.
    • The standard height for the underside of dining tables is 68cm.
    • The surface height of the lowest table is 48cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • In this area there are coffee tables, long tables, armchairs and booths.
    • The type of flooring in this area is vinyl and stone.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Other Floors (Lobby Area)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located to the left beyond the main entrance.
    • The stairs are approximately 11m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are 3 - (Hotel Lobby Area and Ma Garitta's Bar), 2 - (Flambo's Jambo, Games Room and Toilets) and 1 (the Waterpark).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 29cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Ramp(s) / Slope(s) and Step(s) (Level 3 - Hotel Rooms and Lifts/Main Stairs)

  • Ramp / Slope View
    • There is a ramp/slope located to the left of the reception desk.
    • The ramp/slope is used to access hotel rooms 1401-1459, the lifts on level 3 and the stairs to access rooms and other floors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going down the ramp.
    • The width of the ramp/slope is 140cm (4ft 7in).
    • The ramp has resting areas.
    • The lighting levels at the ramp/slope are low to moderate.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located to the left of the ramp/slope.
    • The step(s) is/are used to access rooms 1401-1459 and the lifts on level 3.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low to moderate.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the reception desk.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 37m (40yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 3 (Welcome Desk, The Shack, Ma Garrita's Bar, Hotel Rooms), 2 (Flambo's Jambo, Games Room, Toilets, Hotel Rooms, 1 (Hotel Rooms) and G (Waterpark and Hotel Rooms).
  • There are manual, double doors which are easy to open to access the lift lobby on the ground floor, on the first floor and on the second floor.
  • There are no doors leading to the lift from the reception area on the third floor, but there are doors leading from the hotel rooms.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 137cm x 158cm (4ft 6in x 5ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Other Floors (Main Hotel)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the right as you face the lift entrances.
    • The stairs are approximately 45m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G,1,2,3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 28cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Hotel Room Corridors

  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • Seating is available in the lift lobby area.
  • Seating includes; seats without armrests and sofas.
  • The lighting levels are good.
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
  • The hotel does not play background music in room corridors.
  • There is step-free access throughout the building via lift(s).

Accessible Room(s) (Level 1 - Room 1105)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on level 1.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • Guests need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on level 1.
    • The accessible room surveyed at the time of the visit was 1105.
    • There is step-free access to the accessible room surveyed, via lift.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is good.
    • The door is manual with a key card lock.
    • The fob/card reader height is 120cm.
    • The width of the door is 78cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is good.
    • The bed type is single, double or zip and link.
    • The bed height is not adjustable.
    • The height of the bed is 68cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • The bed is moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 74cm x 54cm.
    • The room surveyed had a desk chair without armrests.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is not an emergency alarm in the room.
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 87cm.
    • The door has a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is good.
    • The dimensions of the ensuite are 230cm x 190cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is fair.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is out of reach (higher than 10cm (4") from floor).
    • There is a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • The lighting levels in the ensuite are moderate to good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a cistern.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 48cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is fair.

Accessible Room(s) (Level 1 - Room 1125)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on level 1.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • Guests need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located to the left as you exit the lift.
    • The accessible room surveyed at the time of the visit was 1125.
    • There is step-free access to the accessible room surveyed, via lift.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is good.
    • The door is manual with a key card lock.
    • The fob/card reader height is 120cm.
    • The width of the door is 78cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is good.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 68cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • The bed is moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 73cm x 54cm.
    • The room surveyed had a desk chair without armrests, an armchair and a sofa.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is within reach and fully functional.
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are good.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 89cm.
    • The door has a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is good.
    • The dimensions of the ensuite are 230cm x 190cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is fair.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The lighting levels in the ensuite are good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a cistern.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm.
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The adjustable shower head can be placed between 105cm and 185cm when mounted.
    • The shower control type is twist/turn.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 48cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is fair.

Standard Room(s) (Level 1 - Room 1126 - Family Room)

  • Bedroom Features View
    • The room surveyed is located on level 1.
    • The room surveyed at the time of the visit was 1126.
    • There is step-free access to the room surveyed, via lift.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is good.
    • The width of the door is 78cm.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 86cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 87cm.
    • The colour contrast between the internal ensuite door and wall is good.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The lighting levels in the ensuite are moderate to good.

Standard Room(s) (Level 1 Room 1120)

  • Bedroom Features View
    • The room surveyed is located on level 1.
    • The room surveyed at the time of the visit was 1120.
    • There is step-free access to the room surveyed, via lift.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is good.
    • The width of the door is 78cm.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 68cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 78cm.
    • The colour contrast between the internal ensuite door and wall is good.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The lighting levels in the ensuite are good.

Ramp(s) / Slope(s) and Step(s) (Level 2 - Lift to Flambo's Jambo, the Arcade and Toilets)

  • Ramp / Slope View
    • There is a ramp/slope located to the right as you exit the lift.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going down the ramp.
    • The ramp does not have resting areas.
    • The lighting levels at the ramp/slope are low to moderate.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located to the right of the lift lobby area.
    • The step(s) is/are used to access the ramp.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 28cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are low to moderate.

Gaming Area (Level 2 - The Arcade)

  • There is sufficient space between the arcade machines.
  • There some features in this area which could cause a potential trip hazard.
  • The type of flooring throughout consists of wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are low to moderate.
  • The change machine controls range from 60cm to 140cm.
  • There are a variety of games within the arcade.
    The height of the controls/coin slots for the games ranges between 35cm to 110cm.
    There is a prize ticket machine, with the height range of controls as 78cm to 100cm.
    The height of the prize counter is 90cm.

Eating and Drinking (Flambo's Jambo)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on level 2 of the Splash Landings Hotel.
    • There is step-free access to the restaurant.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a buffet counter and full table service.
    • Staff can bring food and/or drinks to tables.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system.
  • Self-Service Counter(s) View
    • The height of the counter is 91cm.
    • The type of flooring in this area is tiles.
    • The lighting levels are moderate to good.
    • There is 1 buffet counter which is 98cm high.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 71cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is stone and concrete.
    • The lighting levels are moderate to good.

Accessible Toilet(s) (Level 2)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on level 2 opposite Flambo's Jambo restaurant.
    • This accessible toilet is approximately 21m (22yd 2ft) from the lift.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 168cm x 215cm (5ft 6in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 96cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 84cm (2ft 9in).
    • The contrast between the towel dispenser and the wall is good.
    • There is not a hand dryer.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 93cm.

Standard Toilet(s) (Level 2)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located level 2 opposite Flambo's Jambo restaurant.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 22m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The height of the lowered wash basin is 72cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 93cm.

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