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TH13TEEN

Dark Forest, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

  • Summary View
    • TH13RTEEN is located in Dark Forest.
    • For the Dark Forest Access Guide please click here (new tab).
    • Guests with a red ride access pass are required to ride with a carer over the age of 14 years.
    • This ride has separate access for Standard Passes, Ride Access Passes and Fastrack Passes.
    • The minimum standing height restriction is 1.2m.
    • The maximum standing height restriction is 1.96m.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • Guests can transfer from their own wheelchair into the ride vehicle. Guests can be supported to do this, but not carried.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • The ride has strong magnetic fields and is therefore not suitable for guests with implantable cardioverter defibrillators (ICDs) or pacemakers.
    • This ride includes flashing lights and as a result may not be suitable for all guests.
    • The seats for this attraction have a lap bar which can be restrictive, please speak to a member of staff for further assistance.
    • Ambulant disabled guests can use the left-hand queue and the Fast Track steps to access the ride.
  • Other Services/Facilities View

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Main Entrance)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 131cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up, slight slopes going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 173m.
    • Path surfaces in this queuing system are tarmac and concrete.
    • The queuing area is open air.
    • The minimum width of the queuing area is 77cm.
    • There are a total of 35 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 80cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Single Rider)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 149cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down, slight slopes going up, slight slopes going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 125m.
    • Path surfaces in this queuing system are concrete.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 70cm.
    • There are a total of 35 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 80cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Fastrack)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 149cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down, slight slopes going up, slight slopes going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 128m.
    • Path surfaces in this queuing system are concrete.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 70cm.
    • There are a total of 35 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 80cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ambulant Ride Access Pass)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 149cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, slight slopes going up, slight slopes going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 117m.
    • Path surfaces in this queuing system are concrete.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 77cm.
    • There are a total of 35 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 80cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Non-Ambulant Ride Access Pass)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 149cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up, slight slopes going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 119m.
    • Path surfaces in this queuing system are concrete.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 103cm.
    • Handrails along the ramped/sloped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 110cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride/Attraction Experience

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is open air with some sheltered/inside parts.
  • Guests may get wet on this ride/attraction.
  • This ride/attraction has smoke, fog or misting effects.
  • The ride/attraction goes forwards and backwards.
  • The ride/attraction descends from a high height.
  • Music/themed noise is played during the ride/attraction.
  • There is some flash photography on the ride/attraction.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are very low.
  • There are air blasts along the internal section.

Ride Exit (Main, Single Rider, Fastrack and Ambulant Ride Access Pass)

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 110cm.
    • Immediately after the platform exit gate there are 4 steps leading down.
      The steps have handrails on the right.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going up and slight slopes going down.
    • The approximate length of this exit route is 170m.
    • Path surfaces in this exit route are tarmac and concrete.
    • The minimum width of the exit route is 168cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • The photo counter is located along the exit route.
    • The photo counter is at a height of 103cm.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 168cm.

Ride Exit (Non-Ambulant Ride Access Pass)

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 110cm.
    • Immediately after the platform exit there is a ramp leading down.
      The ramp gradient is slight and there are handrails on both sides.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going up and slight slopes going down.
    • The approximate length of this exit route is 170m.
    • Path surfaces in this exit route are tarmac and concrete.
    • The minimum width of the exit route is 168cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • The photo counter is located along the exit route.
    • The photo counter is at a height of 103cm.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 168cm.