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TH13TEEN

Dark Forest, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • TH13RTEEN is located in Dark Forest.
    • For the Dark Forest Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes, Fastrack Passes and Ride Access Passes.
    • The minimum standing height restriction is 1.2m.
    • The maximum standing height restriction is 1.96m.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • Guests need to be able to transfer into the ride vehicle, this can be with assistance from a member of their group.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • The ride has strong magnetic fields and is therefore not suitable for guests with implantable cardioverter defibrillators (ICDs) or pacemakers.
    • This ride includes flashing lights and as a result may not be suitable for all guests.
    • The seats for this attraction have a lap bar which can be restrictive, please speak to a member of staff for further assistance.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 138cm.
    • After passing through the TH13TEEN opening the path divides into 2 channels.
      The main queue is to the left and the Fastrack Pass/Ride Access Pass queue is to the right.
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 400m.
    • Path surfaces in this queuing system are tarmac and concrete.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 100cm.
    • There are a total of 35 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on the left hand side.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
    • There is stepped access to the ride station via a footbridge.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 80cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 150cm.
    • After passing through the TH13TEEN opening the path divides into 2 channels.
      The main queue is to the left and the Fastrack Passes/Ride Access Passes queue is to the right.
      There is a split before the ride station where the Fastrack Passes and Ride Access Passes go into separate channels.
      The Fastrack Pass queue is to the left at the split.
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down and slight slopes going down.
    • The approximate length of this queue is 180m.
    • Path surfaces in this queuing system are tarmac and concrete.
    • The queuing area is open air.
    • The minimum width of the queuing area is 78cm.
    • There are a total of 35 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on the right hand side for some sections but not provided for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
    • There is a split before the ride station where the Fastrack Passes and Ride Access Passes go into separate channels.
      The Fastrack Passes queue is to the left at the split.
      The Fastrack queue then runs parallel to the main queue with stepped access to the ride station via a footbridge.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 80cm.
    • Guests have to step up and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 150cm.
    • After passing through the TH13TEEN opening the path divides into 2 channels.
      The main queue is to the left and the Fastrack Passes/Ride Access Passes queue is to the right.
      .
  • Queuing System View
    • Access along this queue consists of; steep slopes going up.
    • The approximate length of this queue is 150m.
    • Path surfaces in this queuing system are tarmac and concrete.
    • The queuing area is open air.
    • The minimum width of the queuing area is 83cm.
    • Handrails along the stepped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is a split before the ride station where the Fastrack Passes and Ride Access Passes go into separate channels.
      The Ride Access Pass queue is to the right at the split.
      Ride Access Pass holders then access the ride station via the ride exit platform to avoid the stepped access to the boarding platform via a footbridge.
      Access up to the exit platform is via a ramp or 3 steps (photographs 11 to 13).
      The steps have handrails on both sides and the first 2 are clearly marked.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 110cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride/Attraction Experience

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is open air with some sheltered/inside parts.
  • Guests may get wet on this ride/attraction.
  • This ride/attraction has smoke, fog or misting effects.
  • The ride/attraction goes forwards and backwards.
  • The ride/attraction descends from a high height.
  • Music/themed noise is played during the ride/attraction.
  • There is some flash photography on the ride/attraction.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are very low.
  • There are air blasts along the internal section.

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 110cm.
    • Immediately after the platform exit there is a ramp or 3 steps leading down.
      The ramp gradient is slight and there are handrails on both sides.
      The steps have handrails on both sides and the second and third steps are clearly marked.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going up and slight slopes going down.
    • The approximate length of this exit route is 170m.
    • Path surfaces in this exit route are tarmac and concrete.
    • The minimum width of the exit route is 168cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • The photo counter is located along the exit route.
    • The photo counter is at a height of 103cm.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 168cm.