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Towers

The Towers Area, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Approach

  • The surface of the approach is tarmac and block paving.
  • Approach View
    • There is ramped/sloped access on the approach.
  • Ramp/Slope View
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • The ramp does not have resting areas.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • There is/are 9 unmarked step(s), with handrails on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.

Her Ladyship's Garden

  • The gardens are located to the left after going up the steps detailed in the approach section.
  • Visitors are welcome to explore the gardens and have picnics in the gardens when the Towers is closed to the public.
  • There is step-free tarmac path around the garden.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located next to Her Ladyship's Garden.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 96cm.
  • Ramp/Slope View
    • The ramp/slope is located on the pathway leading to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 7 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • Beyond the first set of steps there is a single 15cm high step in front of the entrance door with no markings.

Getting Around (Ground Floor)

  • Access View
    • There is not step-free access throughout the building.
    • There is/are 1 clearly marked step(s), with no handrails, for access to The Great Drawing Room.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The lighting levels at the step(s) are low to moderate.
    • Photograph 2 shows the step leading from the conservatory to The Great Drawing Room.
      The flooring surface to the great drawing room is concrete.
      Photographs 3 and 4 are of The Long Gallery, which is straight ahead from The Great Drawing Room.
      The floor surface in The Long Gallery is carpet.
    • There is/are 2 clearly marked step(s), with no handrails, for access to the family dining room.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The lighting levels at the step(s) are low to moderate.
    • Photographs 6 to 9 show the steps to and the area in the great dining room.
      The flooring in the area is concrete and uneven in areas.
      Within the dining room is access to the banqueting hall. Please refer to Banqueting Hall Section.
    • There is/are 5 clearly marked step(s), with a handrail on the left going up, for access to the rear ground floor rooms.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 28cm.
    • The lighting levels at the step(s) are low to moderate.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is stone and concrete.
    • There are no seats/chairs at regular intervals.
    • The lighting levels are low to moderate.
  • Signage View
    • Wayfinding signage is not provided.

Banqueting Hall

  • There is a set of heavy double doors with a width of 182cm that open towards you leading into the hall.
  • The floor surface within the banqueting hall is heavy stone paving and concrete.
  • Lighting levels are low and may vary.

Other Floors (Leicester Tower)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear of the building on the ground floor.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are ground floor and Leicester Tower roof terrace.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The steps do have open risers.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are low to moderate.

Leicester Tower Roof Terrace

  • At the top of the stairwell there is an opening 64cm wide which gives access to the roof terrace.
  • The roof surface is asphalt with a large sand stone perimeter wall with viewing points across the park.

Other Floors (Centre Staircase)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the The Great Drawing Room.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are the ground floor and the roof centre view area.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The steps do have open risers.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 27cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are low to moderate.

Centre Roof Viewing Area

  • At the top of the staircase to the right is an entrance door to access the centre roof terrace.
  • The door is 62cm wide, heavy and opens toward you.
  • In the doorway there is a step 11cm high which is unmarked.
  • The roof terrace has an asphalt surface which is level.
  • The roof surface could become slippery underfoot when wet.
  • There is a stone wall 120cm high around the perimeter of the roof terrace.