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Towers Area

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Area Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Eating and Drinking (Hydration Station)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • The food and drink kiosk is located at the front of the access point for The Towers area.
    • There is step-free access to the food and drink kiosk.
  • Service and Menus View
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 100cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tarmac.

Ramp(s) or Slope(s) (The Towers Area Access Point)

  • There is a ramp/slope located ahead as you enter The Towers area access point.
  • The gradient of the ramp/slope is steep.

Area

  • Access and Circulation View
    • The Towers area can be accessed via a steep slope from the main resort walkway.
    • There is step-free access throughout this area.
    • There is a steep slope leading to The Towers (Cuckoo Cars Driving School).
    • The surface throughout consists of tarmac and block paving.
    • The floor surface may be uneven in places.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
    • Vending machines are available in this area.
    • The vending machine controls range from 90cm to 155cm.
    • Freestyle drinks machines are available in this area.
    • The Freestyle drinks machine controls range from 135cm to 163cm.
    • The lowered controls designed for wheelchair users are at a height of 92.
    • The Freestyle units are located in The Burger Kitchen.
    • There are designated smoking areas at the front of The Towers and within the main area.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • There is background music/noise in this area.

Ramp(s) or Slope(s) (The Towers - X-Sector)

  • There is a ramp/slope located between The Towers and X-Sector.
  • The gradient of the ramp/slope is steep.

Changing Places (The Towers Area)

  • Location and Access View
    • The facility is located in The Towers area, at the front of the access point for Dark Forest.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is poor.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from a member of staff or Guest Services.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 86cm (2ft 10in).
    • The dimensions of the facility are 188cm x 500cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 74cm (2ft 5in).
    • The transfer space on the left as you face the toilet is 75cm (2ft 6in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 73cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The soap dispenser is at the recommended height of 80cm-100cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 109cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
  • Comments View
    • There is a slight slope leading to the Changing Places facility.

Standard Toilet(s) (The Towers Area)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located in The Towers area, at the front of the Dark Forest access point.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
    • There are two separate external entrances into both the male and the female toilets.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a fixed baby change table available.
    • The height of the baby change table is 100cm.

Area Access Guides