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Towers Trading Company

Towers Street, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building, at the bottom end of Towers Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Towers Trading Company'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are 3 openings at the entrance, with opening widths of over 400cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Shop

  • The majority of aisle widths are 150cm+.
  • The type of flooring is vinyl and laminate.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Music is played everywhere.
  • The till(s) is/are located at the rear end of the shop, opposite the exit.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 102cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 76cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).
  • Comments View
    • The shop is split over 4 levels. Each level is accessible via steps or ramps.

Level Changes

  • There are 4 level changes throughout the shop.
  • Level change 1 (photographs 1-5) has 4 clearly marked steps, with a handrail on the right going up.
  • Level change 2 (photographs 6-12) has 3 clearly marked steps, with handrails on both sides.
  • Level change 3 (photographs 13-15) has 4 clearly marked steps, with handrails on both sides.
  • Level change 4 (photographs 16-23) has 3 clearly marked steps, with a handrail on the left going up.
  • All steps are overcome by using a steep ramp.
  • The steep ramp has handrails on both sides.

Counter (Overflow Counter)

  • Counter View
    • The counter is located between the level changes on the shop floor.
    • The counter is approximately 75m (82yd 1in) from the main entance.
    • Clear signage for the counter is not visible from the entrance.
    • There is ramped/sloped or stepped access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 95cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the counter.
    • Music is played everywhere.
    • The type of flooring in this area is vinyl.

Exit

  • Exit View
    • This information is for the exit located near to the top of Towers Street.
    • The exit area/door is not clearly signed internally.
    • The exit is ramped/sloped.
    • There is a dark mat or floor marking at this exit area which may look like a hole to some people.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this exit.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 140cm.
  • Ramp/Slope View
    • The ramp/slope is located beyond the exit.
    • The gradient of the ramp/slope is slight.