Skip to main content

Waterpark

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • Alton Towers Resort is located between the M1 and the M6 and is well signposted from both motorways. Depending on your direction, the nearest motorway exits are:
      M1 Northbound – Junction 23a
      M1 Southbound – Junction 28
      M6 Northbound – Junction 15
      M6 Southbound – Junction 16
      The main entrance to the resort is accessed via Farley Lane.
    • Visitors to the Waterpark can use the Splash Landings Hotel car park, which has Blue Badge parking bays.
    • D&G Bus are operating 2 services to Alton Towers Resort.
      The X41 is a daily bus service from Stafford & Uttoxeter to Alton Towers Resort. Departing Stafford railway station at 09:30 each day, the bus route includes Weston and Uttoxeter on the way to Alton Towers Resort. The X41 departs Alton Towers at 17:30.
      The 32X is a Monday to Saturday bus service from Stoke Railway Station to Alton Towers Resort. Departing Stoke railway station at 08.:55 each day, the bus route includes Hanley, Werrington & Cheadle on the way to Alton Towers Resort. The 32X departs Alton Towers at 17:30.
      Alton Towers also offers free coach parking for private parties and school trips travelling on a private hire bus.
      Please note, bus times are estimates and may vary throughout the year. Please check prior to travelling.
    • For more information on D&G Bus please click here (opens new tab).
  • By Train View
  • Useful Links View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.

COVID-19 Information

Approach

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.

Hotel Parking (Splash Landing Hotel Car Park)

  • The hotel does have its own parking facilities.
  • The car park is located opposite the hotel entrance, with Blue Badge bays to the side of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 11 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 248cm x 540cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There are no parking charges for the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 56m from the main entrance.
  • Assistance may be required because there is/are slopes/ramps.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Alton Towers Splash Landings Hotel & Waterpark'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 107cm from floor level.
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
    • There are 2, 86cm wide single doors that open toward you either side of the main entrance doors.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Conference Centre to Waterpark

  • When Splash Landings Hotel is closed to the public, visitors using the waterpark may be asked to use the conference centre to access the waterpark.
  • The entrance to the conference centre is located between Splash Landings Hotel and Alton Towers Hotel.
  • There are double doors at the entrance which are 160cm wide and open away from you.
  • There is step-free access along the walkway.
  • The surface of the walkway varies between carpet and wood.
  • There are double doors located along the walkway route.
  • There are some very slight, slight and steep slopes located along the route.
  • The walkway leads to the first floor of Splash Landings Hotel and the stairs or lift can be used to access the waterpark.
  • The walkway can also be used by guests staying in Alton Towers Hotel to access the waterpark.

Other Floors (Lobby Area)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located to the left beyond the main entrance.
    • The stairs are approximately 11m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are 3 - (Hotel Lobby Area and Ma Garitta's Bar), 2 - (Flambo's Jambo, Games Room and Toilets) and 1 (the Waterpark).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 29cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the reception desk.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 37m (40yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 3 (Welcome Desk, The Shack, Ma Garrita's Bar, Hotel Rooms), 2 (Flambo's Jambo, Games Room, Toilets, Hotel Rooms, 1 (Hotel Rooms) and G (Waterpark and Hotel Rooms).
  • There are manual, double doors which are easy to open to access the lift lobby on the ground floor, on the first floor and on the second floor.
  • There are no doors leading to the lift from the reception area on the third floor, but there are doors leading from the hotel rooms.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 137cm x 158cm (4ft 6in x 5ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.

Entrance (Waterpark Shop)

  • Entrance View
    • This information is for the entrance located to the left of the Waterpark reception.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waterpark Shop'.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the opening is 140cm.

Shop

  • The majority of aisle widths are 150cm+.
  • The type of flooring is tiles and stone.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of walkways.
  • The till(s) is/are located ahead as you enter.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 100cm.
  • There is not a lowered section at the till(s).

Reception

  • Reception View
    • The reception point is located to the right after you exit the lift.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step-free access to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is 110cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • The type of flooring in the reception area is tiles.
    • There is a lowered shelf at the reception, 80cm high.
  • Reception Seating Area View
    • There is feedback touchscreen in the reception area,
      There are turnstiles to access the changing area.
      The turnstile are 50cm wide.
      There is a gate which can be used to bypass the turnstiles.
      The gate is 80cm.
      There are ticket scanners at the turnstiles and gate.
      The height of the ticket scanners from the floor is 115cm.

Changing Area

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located just beyond the reception area.
    • There is step-free access to the changing area.
    • The facilities available within the changing area include; an accessible changing room/cubicle, standard changing rooms/cubicles, an accessible shower, standard showers, an accessible toilet, standard toilets and baby change facilities.
    • This is a shared changing area.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 160cm.
    • The type of flooring in the changing area is tiles.
    • There is not a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are lockers within the changing area.
    • There is a/are locker(s) within reach for a wheelchair user.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are moderate to good.
    • There are single, double and family changing cubicles available.
      The doors into the changing cubicles are 55cm to 60cm wide.
      There is bench seating available.
      Some of the family changing cubicles have a flip down baby changing table.
      There are 2 heat drying machines available.
      There is a 11cm step into the drying machines.
      The coin slot to use the machine is 125cm.
      There are lowered hair dryers available at 130cm.
  • Shower Facilities View
    • Shower facilities are available.
    • There is step-free access to the shower facilities.
    • The shower head height(s) is/are fixed.
    • The height of the shower head(s) is/are 190cm.
    • The shower control type(s) is/are lever.
    • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
  • Toilet Facilities View
    • Toilet facilities are available.
    • There is step-free access to the toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • The lighting levels in the toilet(s) are moderate to good.
    • The height of the sinks are 79cm.
      There is a lowered sink which is 65cm high.
  • Baby Changing Facilities View
    • Baby changing facilities are available.
    • Baby changing facilities are located in the changing area and in the standard toilet(s).
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm.

Accessible Changing Room

  • This accessible changing room is located to the right of the changing area.
  • There is step-free access to the accessible changing room.
  • This is a shared changing room.
  • A key is required for the accessible changing room.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial and written text signage on or near the accessible changing room door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the door opening is 77cm.
  • The contrast between the internal door and wall is fair.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible changing room are 188cm x 310cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 110cm and 165cm from the floor.
  • There is not a mirror.
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • A shower chair is available.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
  • The emergency pull cord alarm is fully functional.
  • Comments View
    • There is a wall mounted fold out adjustable changing bed available.
    • The changing bed is 190cm.
    • There are accessible toilet facilities available within the standard toilets.
    • There are low level lockers available within the main changing area.
    • There are baby changing facilities within the main changing area.

Accessible Toilet(s) (Left-Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear of the changing area, within the standard toilets.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is no signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 78cm (2ft 7in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm (2ft 9in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 130cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Comments View
    • There are hand dryers available within the standard toilets.

Accessible Toilet(s) (Right-Hand Transfer with Shower)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear of the changing area, within the standard toilets.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet opening is 80cm (2ft 7in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 175cm x 185cm (5ft 9in x 6ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 130cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is not a hand dryer.
  • Accessible Shower View
    • The shower does have an unobstructed minimum 150cm x 150cm turning space.
    • There is not a shower unit with a detachable shower head.
    • The shower head height is fixed.
    • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
    • The height of the shower head is 200cm (6ft 7in).
    • A shower chair is available.
    • The seat/chair is not height adjustable.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is not a vertical grab rail for the shower.
    • There is not an emergency alarm for the shower.
  • Comments View
    • There are hand dryers available within the standard toilets.

Ramp(s) / Slope(s) and Step(s) (Changing Area to Waterpark)

  • Ramp / Slope View
    • There is a ramp/slope located after leaving the changing area.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located after leaving the changing area.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 25cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going down the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Area (Lower Pool Area)

  • Access and Circulation View
    • There is ramped/sloped access throughout this area.
    • The surface of the floor has undulating slopes in places that vary between very slight, slight and steep.
      The slopes lead towards the pool areas.
      There is a steep slope or 3 steps leading down towards the Little Leaks Pool and the area around it.
    • There are some features in this area which could cause a potential trip hazard.
    • The surface throughout consists of tiles and stone.
    • The floor can become slippery when wet.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); chairs with no armrests and bench seating.
    • Vending machines are not available in this area.
    • Lighting levels are moderate to good.
    • Freestyle drinks machines are not available in this area.
    • There is a map of the waterpark located ahead after exiting the changing area.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage includes symbols or pictograms.
    • The colour, design and typeface of signs is consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Swimming Pool (Lagoon Pool and Lazy River)

  • There is a lifeguard for the swimming pool.
  • There is a ramped entrance into the water.
  • The ramp does not have handrails.
  • There are steps into the swimming pool.
  • There are 15+ steps.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The steps lead down to the pool from the upper level.
  • The swimming pool leads directly into the lazy river and can be used to overcome the steps.
    There are 9 steps which also lead down to the lazy river.

Swimming Pool (Little Leaks)

  • There is a lifeguard for the swimming pool.
  • There is a ramped entrance into the water.
  • The ramp does not have handrails.
  • There are not steps into the swimming pool.
  • There is not a ladder type entrance into the water.
  • There is not an emergency alarm at poolside.
  • There are 7 steps leading to the water slide, 4 of the steps are submerged underwater and 4 of the steps are out of the water.
    The handrail is on the right.
    There is 1 step onto the slide.

Eating and Drinking (Ice Cream Shack)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the right of the lower area.
    • There is ramped/sloped access to the café.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • The type of food served here is ice cream.
  • Service Counter(s) View
    • The height of the counter is 107cm.
    • The type of flooring in this area is tiles and stone.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 68cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is tiles and stone.
    • The lighting levels are moderate to good.

Eating and Drinking (Adventurer's Cave)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the left after you enter the Waterpark.
    • There is ramped/sloped access to the café.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
  • Service Counter(s) View
    • The height of the counter is 85cm.
    • The type of flooring in this area is vinyl.
    • The lighting levels are moderate to good.
  • Tables and Seating View
    • The standard height for the underside of dining tables is 70cm.
    • The type of flooring in this area is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Entrance (Outdoor Pool Area)

  • Entrance View
    • This information is for the entrance located to the right at the rear of the lower area.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 170cm.

Area (Outdoor Pool)

  • Access and Circulation View
    • There is step-free access throughout this area.
    • The surface throughout consists of tiles and stone.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); chairs with armrests, chairs with no armrests and bench seating.
    • Vending machines are not available in this area.
    • Freestyle drinks machines are not available in this area.
    • The are tables available.
      The height to the underside of the tables is 60cm.
  • Signage and Audio View
    • Wayfinding signage is not provided.

Swimming Pool (Bubbly Wubbly - Outdoor)

  • There is a lifeguard for the swimming pool.
  • There is not a ramped entrance into the water.
  • There are steps into the swimming pool.
  • There are 9 steps.
  • There is not a/are not handrail(s) at the step(s).
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There is not a ladder type entrance into the water.
  • There is not a wet side chair available.

Ramp(s) / Slope(s) and Step(s) (Lower Area to Upper Area)

  • Ramp / Slope View
    • There is a ramp/slope located to the left after you enter the water park.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 110cm (3ft 7in).
    • The ramp does not have resting areas.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located opposite the Little Leaks Pool.
    • There is/are 15 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.
    • There is a similar set of stairs located halfway along the ramp.

Area (Upper Area)

  • Access and Circulation View
    • There is step-free access throughout this area.
    • There are some bridges on the upper level which have slight and steep slopes.
    • The surface throughout consists of vinyl and wood.
    • During busy periods this area can become congested.
    • There are not resting areas in this area.
    • Lighting levels are moderate to good.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage includes symbols or pictograms.
    • The colour, design and typeface of signs is consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Wacky Water Works

  • Wacky Water Works is located on the upper level.
  • There is stepped access from the Lagoon Pool to Wacky Water Works.
  • There is step-free access to the lower level of Wacky Water Works and the activities available.
  • At regular intervals the tipping bucket dumps water on to the levels.
  • There are 15+ steps to access the upper levels of Wacky Water Works, or a rope climbing net.
  • There are 9 steps with handrails on both sides to access the drain pipe slide.

Swimming Pool (Volcano Springs)

  • There is a lifeguard for the swimming pool.
  • There is a hot tub in the swimming pool area.
  • There are steps for access to the hot tub.
  • There is not a/are not handrail(s) at the step(s).
  • There is a hoist for wheelchair users to access the hot tub.

Queuing System (Master Blaster)

  • Queuing System View
    • The queuing system begins on the middle level, near Volcano Springs.
      There is clear directional signage along the route.
      There is a weighing station located after the first ramp, to check guests meet the requirements for the ride.
      After the second ramp and first set of steps the guests collect their rubber rings to be used on the ride.
    • Path surfaces in this queueing system are wood flooring and stone.
    • The minimum width of the queuing area is 110cm.
    • There are not any resting/seating areas within the queuing area.
  • Ramp/Slope View
    • Handrails along the ramped/sloped section(s) are not provided.
    • The minimum width for ramped/sloped sections is 110cm.
    • The queuing system passes over 4 ramps, with 3 having a slight gradient and 1 with a steep gradient.
  • Step(s) View
    • Steps are not clearly marked.
    • Handrails along the stepped section(s) are on both sides for some sections but not provided for others.
    • Handrails do cover all steps.
    • Some handrails are at the recommended height (90cm-100cm).
    • Not all handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • Steps heights are between 15cm and 18cm.
    • The majority of step depths are between 30cm and 45cm.
    • The lighting levels at the step(s) are moderate to good.
    • There are 54 steps along the queue.
      Some of the steps have a rope handrail, some have wooden boards which can act as handrails, and some of the steps have easy to grip, round metallic handrails.

Ride/Experience - Master Blaster

  • There are 2 steps without handrails to access the start of the slide.
  • There is a member of staff located next to the start.
  • Master Blaster is an intense water rollercoaster which involves riders
  • being propelled upwards on water jets as well as downward gravity fall sections.
  • If the ride has to be stopped, the emergency process requires you to walk through the slide to an evacuation point at the end of the ride.
  • For this reason, the ride is not suitable for you if you use a wheelchair, or if you are not able to swim or brace yourself in an inflatable tube in an upright seated position.
  • A minimum height of 1.1m is required and maximum combined passenger weight limit of 133 kilograms (21 stones) applies where a double inflatable tube is used.
  • The ride terminates in a splashdown pool, which is at a lower level and remote from the take-off position.
  • There are 10 steps to exit the splashdown pool.
  • There is handrail on the right side for the steps out of the water.
  • Alternatively, if required, staff can allow people to exit via the Lazy River and Lagoon Pool.

Queuing System (Rush and Rampage)

  • Queuing System View
    • The queuing system begins on the middle level, near Volcano Springs.
      There is clear directional signage along the route.
      There is a weighing station located after the first ramp, to check guests meet the requirements for the ride. After the second ramp and first set of steps, guests collect their rubber rings to be used on the ride.
    • Path surfaces in this queueing system are wood flooring and stone.
    • The minimum width of the queuing area is 110cm.
    • There are not any resting/seating areas within the queuing area.
  • Ramp/Slope View
    • Handrails along the ramped/sloped section(s) are not provided.
    • The minimum width for ramped/sloped sections is 110cm.
    • The queuing system passes over 4 ramps 3 with a slight gradient and 1 which has a steep gradient.
  • Step(s) View
    • Steps are not clearly marked.
    • Handrails along the stepped section(s) are on both sides for some sections but not provided for others.
    • Handrails do not cover all steps.
    • Some handrails are at the recommended height (90cm-100cm).
    • Not all handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The majority of step heights are between 15cm and 18cm.
    • The majority of step depths are between 30cm and 45cm.
    • The lighting levels at the step(s) are moderate to good.
    • There are 53 steps along the queuing system.
      Some of the steps have a rope handrail, some have wooden boards which can act as handrails and some of the steps have easy to grip, round metallic handrails.
  • Lift View
    • There is not a lift in the queuing system.

Ride/Experience - Rush and Rampage

  • There is 1 step to access the start of the slide.
  • There are controls on the slide to the left to turn on/off different lighting or sound affects.
  • There is a member of staff located at the start of the ride.
  • This is a demanding gravity fall slide which, for safety reasons, may not be suitable for some guests depending on the individual’s ability.
  • Riders must be able to swim and brace themselves in an inflatable tube in an upright seated position.
  • A minimum height of 1.1m is required.
  • The ride terminates in a splashdown pool, which is at a lower level and remote from the take-off position.
  • There are 9 steps to exit the splash down pool.
  • There is a rail on the right, which covers the steps out of the water.
  • Alternatively staff can allow people to exit via the Lazy River and Lagoon Pool.

Queuing System (Flash Floods)

  • Queuing System View
    • The queuing system begins on the middle level, near Volcano Springs.
      There is clear direction signage along the route.
    • Path surfaces in this queueing system are wood flooring and stone.
    • The minimum width of the queuing area is 110cm.
    • There are not any resting/seating areas within the queuing area.
  • Ramp/Slope View
    • Handrails along the ramped/sloped section(s) are not provided.
    • The minimum width for ramped/sloped sections is 110cm.
  • Step(s) View
    • Steps are not clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • Handrails do cover all steps.
    • All handrails are at the recommended height (90cm-100cm).
    • All handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • Steps heights are between 15cm and 18cm.
    • Steps depths are between 30cm and 45cm.
    • The lighting levels at the step(s) are moderate to good.
    • There are 17 steps.

Ride/Experience - Flash Floods

  • There are 10 steps leading down into the upper Flash Floods Pool.
  • These 5 outdoor slides are connected by 3 pools at different levels.
  • All slides are body slides (no tubes are permitted outdoors) and you must be able to adopt a horizontal feet first position for the duration of the descent.
  • There are 6 steps to access the 2 slides from the upper splashdown pool to the middle splashdown pool.
  • There are 5 steps to access 3 slides from the middle splashdown pool to the lower splashdown pool.
  • No specific height restriction applies to these slides, but riders must be strong swimmers or wear buoyancy aids, given that the slides all terminate into splashdown pools.
  • Guests can exit the lower Flash Floods Pool via either 9 steps or by hoist.

Related Access Guides