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Mile End Hospital, Bancroft Road, Mile End, London, E1 4DG

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Hospital Main Entrance is on Bancroft Road, which is off the A11 Mile End Road. Driving from the east, it is not possible to turn right into Bancroft Road. Continue further along Mile End Road and turn right into Globe Road (just before Stepney Green Underground Station) then right into Alderney Road to join Bancroft Road.
    • There are 12 Blue Badge bays and a small number of standard pay and display bays for patient and visitor parking at the hospital. There is high demand for spaces, which are often full. There are a limited number of Pay and Display bays on Bancroft Road. Other areas are reserved for resident permit holders. Patients and visitors are advised to use public transport or be dropped off at the hospital where possible.
  • By Bus View
    • The nearest bus stops are on Mile End Road, about 250m from the Hospital Main Entrance. Buses 25 and 205 run along this route. All London buses have an automatic ramp and a designated space for a wheelchair user. An Oyster card, contactless bank card, pre-paid travel card or travel pass is required to travel on London buses.
  • By Train View
    • The nearest station is Limehouse, which is about 1 mile (20 minutes walk) from the hospital. There is step-free access from platform to street from the C2C rail services. Staff are available to assist with ramps from train to platform. Limehouse is also served by Docklands Light Railway (DLR) services, which are step-free from train to street. Bow Church DLR station is on Mile End Road and connects with the 25 and 205 bus services towards the hospital.
  • By Underground View
    • The nearest Underground station is Stepney Green on the District and Hammersmith & City Lines. There is no step-free access at this station. There are about 40 steps between the platform and the street.
  • Useful Links View
  • Comments View
    • There are free phones in the hospital to contact a minicab service.

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located at the nearby Royal London Hospital to serve both hospitals.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3594 2040.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left and right of the main entrance, off Bancroft Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 12 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 480cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the blue canopy, to the right of the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in the centre of the car park, at the start of the patient and visitor parking area, and outside the main entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the Hospital Main Entrance.
  • Comments View
    • There are 5 Blue Badge bays to the left of the main entrance, 4 to the right, 1 near the Rheumatology Entrance, 1 at the far side of the main patient and visitor parking area, and 1 just before the exit barrier.
    • There are only around 20 standard bays for patients and visitors in this car park.
    • Payment can be made by phone using the RingGo App.
    • The barrier at the entrance to the car park is held open.
    • There is a barrier which raises automatically at the exit.

Public Parking

  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Comments View
    • On-street parking bays are located on Bancroft Road, to the north of the hospital main entrance.
    • These parking bays operate on a pay-by-phone system Monday to Friday, 08:30 - 17:30.
    • The maximum stay is 4 hours.
    • Other on-street parking is restricted to resident permit holders only Monday to Friday 08:30 - 17:30.

Getting To (The Chapel)

  • The Chapel is/are located on the first floor of the Red Zone.
  • Access to the Chapel is via the main entrance.
  • Enter via the main entrance, proceed past reception and follow the main corridor to the Red Zone. Take lift C to level 1 and on exiting the lift turn left. The Chapel is located along the corridor and to the left.
  • There is step free access to the Chapel.
  • The Chapel is approximately 10m from the lift C.
  • Wayfinding signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located ahead from the gateway on Bancroft Road.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 183cm.
    • The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 186cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
  • Comments View
    • The main entrance is open 05:00 - 23:00.
    • There is an intercom at the gate on Bancroft Road to contact security outside of these hours.

Lift (Lifts C and D - Red Zone)

  • There is a lift for public use.
  • The lift is located in the Red Zone main corridor.
  • The lift is approximately 75m (82yd 1in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1,2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 170cm x 240cm (5ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • Lift D is similar and is 30m further along the main corridor.

Opening Times (Staff Christian Fellowship)

  • Monday Closed.
  • Tuesday Closed.
  • Wednesday 12:30 - 14:00.
  • Thursday Closed.
  • Friday 12:30 - 14:00.
  • Saturday Closed.
  • Sunday Closed.

Outside Access (Chapel Entrance)

  • This information is for the entrance located on the first floor of the Red Zone.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are medium.

Level Change (Altar)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the altar.
  • There is/are 1 step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are medium.


  • The Chapel is an area for Christian worship.
  • It has numerous seats available without armrests.
  • Large print Bibles are available.

Toilet with Adaptations

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located in the Yellow Zone on the ground floor.

Standard Toilet(s)

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