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Diabetes Centre

Mile End Hospital, Bancroft Road, London, E1 4DG

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Access Guide

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Getting To (Diabetes Centre)

Parking (Main Entrance Accessible Parking)

  • Car Park View
    • The car park is located at the front of the hospital grounds, in front of Block 5.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 8 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 464cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 151cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 5m from the main entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is restricted to 5 hours.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the hospital grounds, in front of the main entrance.

Entrance (Main Entrance)

  • This entrance is located at the front of the hospital.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The height of the hand sanitiser is 130cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 192cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 150cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a medium visual contrast.
  • The minimum width between the bollards is 174cm.
  • There is step-free level access as you enter.
  • This entrance brings you in to the ground floor of the main hospital corridor and to block 5.

Lift (Lift D)

  • The lift surveyed is located towards the end of the main hospital corridor, within block 19.
  • The distance from the main entrance is 100m.
  • The most accessible route to the lift has a very easy slope and doors permanently held open.
  • The ground floor, first floor and second floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 166cm (width) x 197cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Department / Service (Diabetes Centre)

  • Location and Access View
    • The Diabetes Centre is located on the second floor of block 19.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is an intercom at a height of 137cm.
    • The height of the hand sanitiser is 112cm.
    • There are double manual doors with a medium visual contrast.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request .
    • The doors open towards you.
    • The width of the opening is 71cm.
    • There is a small lip on the threshold of the opening.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 9 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • Some seating and tables are fixed.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations, ambulant toilets and a standard toilet.

Toilet and Changing Facilities (Diabetes Centre)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located along the department corridor, on the right, in the female standard toilets.
    • The toilet with adaptations has a left hand transfer space.
    • Ambulant toilet facilities are located in the male and female standard toilets.
    • The female step-free toilet facilities are located along the department corridor on the right.
    • The male step-free toilet facilities are located at the end of the department corridor.

Reception (Diabetes Centre)

  • The reception is located ahead and on the left from the Diabetes Centre entrance.
  • The distance from the Diabetes Centre entrance is 5m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • The height of the reception desk is 109cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and bariatric chairs with armrests.
  • Furniture available in this area includes: tables.

Seating Area (Main Corridor)

  • The waiting area is along the main corridor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is step-free level access throughout the seating area.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • Some chairs and tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Consulting Room 10)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 10.
  • The room is located at the end of the department corridor, on the right.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 125cm.
  • There is a single manual door with a medium visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 80cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 183cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Consultation / Medical Room (Consulting Room 4b - Blood Tests)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Consulting Room 4b - Blood Tests.
  • The room is located along the department corridor, on the left.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 122cm.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 84cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 183cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the department corridor, on the right, within the female standard toilets.
    • The distance from the Diabetes Centre entrance is 15m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • The door opens inwards and has a low visual contrast.
    • The width of the door opening is 94cm.
    • The door has a lever twist lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 225cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 105cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 89cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The outer door to the female standard toilets is 81cm wide and opens away from you. There is pictorial signage on this door.
      The wash basins in the female standard toilets are 67cm high, with lever mixer taps.
      The wall mounted soap dispensers at the wash basins is 109cm high with a low colour contrast.
      The paper towel dispensers are 117cm high with a high colour contrast.