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The Urgent Care Centre and Emergency Department

Newham University Hospital, Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Getting To The Hospital (Newham University Hospital)

  • By Road View
    • The main hospital building and the West Wing are on Glen Road, Plaistow.
      The Gateway Surgical Centre is on Cherry Tree Way, at the end of Glen Road.
      Glen Road is off the A112 Prince Regent Lane, which connects Stratford to the north and the A13 Newham Way to the south of the hospital.
    • The main pay and display car park with Blue Badge bays is to the east of the hospital, close to the main entrance and St Andrew's Wing.
      The Gateway Surgical Centre has its own pay and display car park with Blue Badge bays.
  • By Bus View
    • Buses 304, 276 and 376 travel along Glen Road and have stops close to the west entrance and the main entrance.
      Bus 276 also stops at the Gateway Surgical Centre.
      Buses 147, 262 and 473 stop on Prince Regent Lane, close to Glen Road.
      The nearest stops are outside the Newham Sixth Form College. This is about 250m from the West Entrance to the hospital.
      All London buses have an automatic ramp and a dedicated space for wheelchair users.
    • There is an onsite bus stop.
    • There are 2 bus stops located along Glen Road.
      Stop HG takes you close to the Main Hospital Entrance and stop HC takes you close to the West Entrance. The buses that stop here are the 276, 304 and 376.
      There is also a bus stop outside the Gateway Surgical Centre.
    • The onsite bus stops are sheltered, have benched seating and there is space for a wheelchair user.
    • The route from bus stop HG to the main hospital entrance is approximately 61 metres.
      From the bus stop, continue along Glen Road until you pass the road crossing and then turn left towards the main hospital.
      The road crossing has tactile paving and protrudes onto the pavement, making it a steep gradient, so assistance may be required when following the path.
      The surfaces along this part of the route consist of uneven concrete paving.
      Once you have turned left, the surface becomes block paving and takes a slight downwards slope towards the second road crossing.
      There are bollards on the approach to the road crossing which have a poor colour contrast and the block paving is uneven.
      There is a dropped kerb at the road crossing with tactile paving and a slight downwards slope onto the road.
      Turn left at the road crossing and continue along the road until you reach the next dropped kerb leading up to the main hospital entrance.
      Please be aware that this is a busy road into the car park.
      There is no alternative route to get to the main hospital entrance, so visitors will have to go onto the road for part of the journey.
      The surface of the road is tarmac and has road markings.
      The dropped kerb leading up to the main hospital entrance has tactile paving and a slight upwards slope.
      There are bollards after the dropped kerb.
      Turn right then left after the dropped kerb and make your way up the slight slope leading up to the main hospital entrance.
  • By Train View
    • The nearest train stations are West Ham and Stratford.
      Stratford is a major interchange with the underground, overground and DLR networks.
      There is also a bus station. Service 276 from here connects with the hospital.
      The nearest DLR (Docklands Light Railway) stations are Prince Regent, Canning Town and West Ham.
      There is step-free access from train to street at all DLR stations.
  • By Underground View
    • The nearest underground station is Plaistow on the District and Hammersmith and City lines.
      There is no step-free access from platform to street at this station.
      Other nearby stations which do have step-free access include West Ham (which also serves the Jubilee Line, national rail and DLR) and Canning Town.
      Canning Town station serves the Jubilee Line and DLR and also has a bus station.
  • Useful Links View

Getting Help and Assistance (Newham University Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the main hospital building, in Zone 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0207 363 9292.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, walking frames, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact the main reception desk in Zone 1 of St Andrews Wing.
  • There is a Safe Place at this hospital which is located on the first floor of the main hospital building, in Zone 1 or the third floor of the Gateway Surgical Centre.
  • To view the Safe Place Accessibility Guide please click here.
  • Wheelchairs are available from the porter service.
    Please ask at the main reception or in any department.
    Other mobility aids may be provided by wards or clinics.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • The Bilingual Health Advocacy and Interpreting Service (BHAIS) provides a dedicated service to patients, relatives and carers who do not speak English as a first language, who use sign language or who have learning disabilities.
    • Please visit the main reception and ask for the Bilingual Health Advocacy and Interpreting Service for further details.
    • There are cash machines along the ground floor main corridor in Zone 2 and Zone 10.
    • There is a public telephone at Zones 2, 8 and 12 on the ground floor main corridor.
    • There is also a public telephone and mini-cab freephone just inside the Urgent Care and Emergency Department entrance.

Hospital Parking (Main Visitor Car Park - East Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the front of the hospital building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 251cm x 430cm (8ft 3in x 14ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 21m (22yd 2ft) from the main hospital entrance.

Hospital Parking (West Entrance - Drop-Off Point)

  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located at the rear of the hospital, to the right of the West Entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.

Opening Times

  • The venue is open 24hrs.

Outside Access (Urgent Care and Emergency Department)

  • Entrance Details View
    • This information is for the entrance located at the west end of the building, to the right of the West Entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 182cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 182cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
  • Comments View
    • This entrance is open 24 hours for access to the emergency services only.

Reception (Urgent Care Centre and Emergency Department Reception)

  • The desk/counter is 10m (10yd 2ft) from the Urgent Care Centre and Emergency Department entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.
  • Comments View
    • Although the end service point has a sign for a hearing loop, staff were not aware of any equipment.
    • Portable buzzers are available on request to let patients know when they are being called for an assessment.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are varied.
  • Comments View
    • There is a public telephone and mini-cab freephone just inside the entrance to the Urgent Care Centre and Emergency Department.

Waiting Room / Area (Reception)

  • The vending machine controls are not within 120cm (4ft) from floor level.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.
  • Comments View
    • There is separate children's waiting room to the left after the reception counter, which is used at busy times.
    • There is a 90cm wide automatic sliding door into this area.

Waiting Room / Area (Majors)

  • There is a waiting room / area.
  • The waiting room / area is approximately 25m from the Urgent Care Centre and Emergency Department Entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 160cm (5ft 3in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.

Consultation / Treatment Room (Urgent Care Centre)

  • There is / are 9 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; UCC 6.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is not a chair.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Plaster Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 89cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.
  • Comments View
    • There are two treatment couches in this room.
    • A portable screen can be placed between them.

Ward (Majors Area)

  • There is level access in the ward.
  • The ward is unisex.
  • There is/are 16 side room(s) available.
  • The area/room/bay surveyed was Bed 3.
  • There is a/are door(s) to the area/room/bay.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
  • The bed(s) is/are adjustable.
  • No bed(s) has/have bedside storage.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • There is an accessible toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use on the ward.
  • There is not a bathroom on the ward.
  • There is not a bathroom outside the ward.
  • Lighting levels are medium.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.

Accessible Toilet (Urgent Care Centre and Emergency Department Entrance Foyer)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located to the left as you enter the Urgent Care Centre and Emergency Department.
    • This accessible toilet is approximately 12m (13yd 4in) from the Urgent Care Centre and Emergency Department entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is heavy.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 203cm x 255cm (6ft 8in x 8ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 145cm (4ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is sensor.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Main Entrance Foyer)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located to the left as you enter the Urgent Care Centre and Emergency Department entrance.
    • The shared toilet(s) is/are approximately 11m (12yd 1in) from the Urgent Care Centre and Emergency Department entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the separate baby care room off the Urgent Care Centre and Emergency Department entrance foyer.
    • The height of the baby change table once extended is 92cm (3ft).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are 2 chairs with armrests in the baby care room.

Standard Toilet(s) (Majors Area)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located opposite the majors waiting area.
    • The shared toilet(s) is/are approximately 2m (2yd 7in) from the majors waiting area.
    • Inside the venue, there is level access to the shared toilet(s).
    • Lighting levels are medium.
  • Comments View
    • This toilet has signage for an accessible toilet, but is too small and has an inward door which would make it unsuitable for wheelchair users.
    • There is a second, larger toilet in this area which was designed as an accessible toilet but has since had some grab rails removed (photograph 2).