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Conifer Ward

Whipps Cross University Hospital , Whipps Cross Road , Leytonstone , London , E11 1NR

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Access Guide

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Getting To The Hospital

  • By Road View
    • Whipps Cross University Hospital is located in Leytonstone in the East End of London. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. This is the best entrance for car parks 1 and 2. There is also an entrance off James Lane which is the best entrance for car parks 3 and 4.
    • The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. There are Blue Badge bays in all car parks and additional ones near Outpatients. There are also short stay drop-off/ pick-up only points near to A&E, Maternity and the Byron unit.
  • By Bus View
    • Buses W12, W15, W19, 357 stop within the hospital grounds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.).
  • By Train View
    • Wood Street or Walthamstow Central stations are the nearest rail stations. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. From Wood Street station, take the bus 230 from Stop: D towards Wood Green Station. From Walthamstow Central, take the bus W19 from Stop: B in the Bus Station towards Ilford.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Hospital Main Entrance Reception, at the Volunteer Hub in Junction 4 and the Outpatients Building.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
  • To obtain mobility aids please contact Hospital Main Building Reception.
  • The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings in the hospital site.
    The buggy can carry patients and their folded wheelchair or other mobility aids.
    Staff at any department or reception can contact the volunteer service.
    Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.

Hospital Parking (Car Park 1 - Hospital Main Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the main entrance and on the opposite side of Hospital Road, next to the site boundary.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 5 hours only.
    • Payment machines are located in the centre of the car park and off Hospital Road.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.
  • Comments View
    • 5 of the Blue Badge bays are off the drive leading to the Hospital Main Entrance, not in the main parking area.
    • The other 4 Blue Badge Bays are in the parking area alongside Hospital Road, opposite the Chest Clinic.
    • Parking for Blue Badge holders is only free in designated bays.
    • Parking can be paid in coins or also by phone (020 3046 0010) or using the RingGo app, location 1165 for car parks 1 and 2.
    • From the main parking area there is a kerb followed by 5 deep, marked steps directly in front of the Hospital Main Entrance.
    • The steps have handrails on both sides.
    • These steps can be bypassed by leaving the car park via the vehicle entrance and using the driveway past the Blue Badge bays to the Hospital Main Entrance.
    • Patients can be dropped off or collected in front of the main entrance.
    • Drivers must remain with their vehicle at all times in this area.

Getting To (Conifer Ward)

  • The Conifer Ward is/are located in level 3 Orange zone.
  • Access to the Conifer Ward is via the Orange Zone Main Entrance.
  • Enter via the Orange Zone main entrance and turn right. turn left and go down the corridor, at Junction 2 take the lift to Level 3. On exiting the entrance to Conifer Ward is in front of you.
  • There is step free access, via lift, to the Conifer Ward.
  • The Conifer Ward is approximately 6m from the Orange Zone Level 3 Lift.
  • There is a/are manual, heavy, double door(s) between the Conifer Ward and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located facing Car Park 1, off Hospital Road.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 109cm (3ft 7in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 115cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located between the first and second doors.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • The main entrance is at Junction 1, in the Orange Zone.
    • When this entrance is closed, patients requiring urgent care should go directly to the Emergency and Urgent Care Centre, which has a 24 hour entrance off Back Road.

Lift (Lift D - Junction 2 - Orange Zone)

  • There is a lift for public use.
  • The lift is located on the right of the main corridor.
  • The lift is approximately 15m (16yd 1ft) from the Hospital Main Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 123cm (4ft).
  • The dimensions of the lift are 170cm x 248cm (5ft 7in x 8ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors (Junction 2 - Orange Zone)

  • Steps View
    • The floors which are accessible by stairs are G, 1 and 2.
    • The stairs are located to the right off the main corridor, just before lift D.
    • The stairs are approximately 20m from the Hospital Main Entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • There are similar stairs near to Lifts C and B.

Ward (Conifer Ward)

  • Ward Information View
    • This is a/an inpatient gastro ward.
    • This is a male ward.
    • There is/are 2 bay(s) available.
    • There is/are 1 side room(s) available.
    • There is/are 21 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 110cm (3ft 7in).
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 137cm (4ft 6in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 140cm (4ft 7in).
    • There is a door release button when exiting.
    • The height of the door release button is 90cm (2ft 11in).
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • The lighting levels are medium.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 75cm.
    • There is not a lowered section.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located at Ground Orange Zone Junction 2.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located at Ground Orange Zone Junction 2.
  • Visiting Times View
    • There are set visiting times for the ward.
    • Visiting times are 14.00-19.00.

Washroom (Conifer Ward)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 4 washroom(s) of this type in the ward.
    • There is step free access to the washroom surveyed once inside the ward.
    • This washroom is male.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The width of the door opening is 105cm (3ft 5in).
    • The dimensions of the washroom are 340cm x 270cm (11ft 2in x 8ft 10in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
    • There is a flashing fire alarm beacon within the washroom.
    • There is not a coat hook in the washroom.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The height of the wash basin is 75cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 104cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The height of the towel dispenser is 145cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 250cm.
    • There is a flush, however it is not on the transfer side.
    • There is a dropdown rail on the transfer side.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 83cm.
    • There is a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 52cm (1ft 8in).
    • There are wall-mounted grab rails available for the shower.
  • Bath Details View
    • There is not a bath.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The toilet seat colour contrast is good.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are medium.

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