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Connaught Day Hospital

Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, London, E11 1NR

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Access Guide

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Overview (Whipps Cross University Hospital)

  • About View
    • This is a hospital with multiple services available.
    • Facilities available in the venue include: wards, departments, a shop, restaurant and coffee shop.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: There is a slight slope to access vending machines off the main corridor on the ground floor. There is also a slight slope to access the outpatients building via the link bridge.
    • Access throughout may include doors permanently held open.
    • The lower ground floor, ground floor, first floor and second floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings on the hospital site.
      The buggy can carry patients and their folded wheelchair or other mobility aids.
      Staff at any department or reception can contact the volunteer service.
      Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: a pay phone and Wi-Fi.

Parking (Car Park 3)

  • Car Park View
    • The car park is located on the south side of Hospital Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 12 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 475cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 215m from the Margaret Road entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes and uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is restricted to 5 hours. 3 hours no return.
    • Clearly presented parking signs are available.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • Drop-off Point View
    • There is not a designated drop-off point available.

Opening Times (Connaught Day Hospital)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Getting To (Connaught Day Hospital)

  • The Connaught Day Hospital is/are located on Hospital Road.
  • Access to The Connaught Day Hospital is via the nearest car park (3).
  • The Connaught Day Hospital is a standalone building at the rear of the site. It is easier to use the nearest car park (Car Park 3) than go through the main building due to the distance. Car Park 3 is located on Hospital Road. To access the Connaught Day Hospital from Car Park 3, use the ramped walkway at the front of the car park and follow it to the Hospital Road crossover and Connaught Day Hospital is located in front of you.
  • There is ramped/sloped access to The Connaught Day Hospital.
  • The Connaught Day Hospital is approximately 50m from the car park (3).
  • Wayfinding signage is provided.

Outside Access (Connaught Day Hospital Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 160cm (5ft 3in).

Reception

  • The desk/counter is 7m (7yd 1ft) from the Connaught Day Hospital entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not welcomed in public parts of the venue.
  • Route finding signage is not available.
  • The type of flooring in walkways and corridors is vinyl.
  • The lighting levels are medium.

Ward

  • There is level access in the ward.
  • The ward is unisex.
  • There is/are 1 bay(s) available.
  • The area/room/bay surveyed was 1.
  • There is not a/are not door(s) to the area/room/bay.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre around the bed(s)/between beds.
  • The bed(s) is/are adjustable.
  • The bed(s) has/have bedside storage.
  • A hoist is available.
  • The hoist is electric.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is an accessible toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use on the ward.
  • There is a bathroom on the ward.
  • Lighting levels are medium.
  • A flashing alarm is not available.
  • A vibrating alarm is not available.

Consultation / Treatment Room (Examination Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Examination Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are light.
  • The width of the door opening is 90cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Standard Bathroom (Shower)

  • The bathroom surveyed is unisex.
  • There is level access from an accessible entrance.
  • Lighting levels are medium.
  • The facilities available in the standard bathroom include a toilet, a shower, a sink and an emergency cord.
  • Comments View
    • The facility is approximately 13m from the Connaught Day Hospital entrance and is located at the rear left of the building.

Standard Bathroom (Bathroom)

  • The bathroom surveyed is unisex.
  • The standard bathroom is 15m (16yd 1ft) from the entrance.
  • There is level access from an accessible entrance.
  • Lighting levels are medium.
  • The facilities available in the standard bathroom include a toilet, a bath and a sink.
  • Comments View
    • The facility is approximately 15m from the Connaught Day Hospital entrance and is located at the rear of the building.

Toilet with Adaptations

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located to the rear right of the building.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Connaught Day Hospital entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The door is light.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 145cm x 225cm (4ft 9in x 7ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 128cm (4ft 2in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 98cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 83cm (2ft 9in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • There is a similar toilet located to the left as you enter.

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