Access Guide
Overview (Whipps Cross University Hospital)
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About
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- This is a hospital with multiple services available.
- Facilities available in the venue include: wards, departments, a shop, restaurant and coffee shop.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Wood Street Train Station.
- The nearest underground station is Walthamstow Central.
- The nearest bus station is Walthamstow Central.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There is a slight slope to access vending machines off the main corridor on the ground floor. There is also a slight slope to access the outpatients building via the link bridge.
- Access throughout may include doors permanently held open.
- The lower ground floor, ground floor, first floor and second floor can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings on the hospital site.
The buggy can carry patients and their folded wheelchair or other mobility aids.
Staff at any department or reception can contact the volunteer service.
Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair. - There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: a pay phone and Wi-Fi.
Parking (Car Park 1)
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Car Park
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- The car park is located off Hospital Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 5 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 120cm.
- The nearest designated bay is 11m from the main hospital entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There are 5 clearly marked steps from the standard bays in the car park to the hospital main entrance that can be bypassed by going back through the car park and round to the right. The steps are 15cm in height and have handrails on both sides.
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Charges and Restrictions
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- This car park is for visitors only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is restricted to 5 hours. No return within 3 hours.
- Clearly presented parking signs are available.
- Payment machines are located in the centre of the car park.
- There is a payment machine with controls at a suitable height for a wheelchair user.
- There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
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Electric Vehicle Charging Points
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- There is 1 electric vehicle charging point.
- The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 470cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
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Drop-off Point
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- There is not a designated drop-off point available.
Getting To (Curie Ward)
- Curie Ward is/are located in the Green Zone.
- Access to Curie Ward is via the Hospital Main Entrance.
- On entering the hospital main entrance go past reception and turn left on to the main corridor. Continue ahead to Junction 11. The ward is then located on the right.
- There is step free access to Curie Ward.
- Curie Ward is approximately 310m from the Hospital Main Entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Entrance (Main Entrance)
- This entrance is located off Hospital Road.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy ramp at the entrance.
- There is a key fob/card reader at a height of 113cm.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 117cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 156cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Exit (Main Entrance)
- The exit area is clearly signed.
- There is step-free level access at the exit.
- There is a single automatic door at this exit.
- The door opens by sliding.
- The width of the opening is 128cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- There is a second set of double automatic doors .
- The second set of doors are permanently held open.
- The width of the opening is 115cm.
- The second set of doors have a high visual contrast.
- There is step-free level access as you exit.
Ward
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Ward Information
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- This is a/an Respiratory Medicine ward.
- This is a shared ward.
- There is/are 2 bay(s) available.
- There is/are 3 side room(s) available.
- There is/are 22 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 136cm (4ft 6in).
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 134cm (4ft 5in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 122cm (4ft).
- There is a door release button when exiting.
- The height of the door release button is 133cm (4ft 4in).
- There is level access throughout the ward.
- There is no clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are varied.
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Relatives' Room
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- There is not a relatives' room for the ward.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located at Junction 11 of Green Zone.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located at Junction 8 of Pink Zone.
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Visiting Times
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- There are set visiting times for the ward.
- Visiting times are 14:00 - 19:00.
- The visiting times are the same for each day.
Washroom (Ward Shower)
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Washroom Details
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- The washroom surveyed has a wheel in shower.
- There is step free access to the washroom surveyed once inside the ward.
- This washroom is interchangeable between male and female.
- There is written or text signage on or near the washroom door.
- The washroom door(s) open(s) inwards.
- The door(s) is/are heavy to open.
- The width of the door opening is 88cm (2ft 11in).
- The dimensions of the washroom are 158cm x 249cm (5ft 2in x 8ft 2in).
- The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
- There is not a flashing fire alarm beacon within the washroom.
- There is a/are coat hook(s) 175cm from the floor.
- There is not a mirror.
- There is not a wash basin.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is not a hand dryer.
- Disposal facilities are not available.
- The washroom has a non-slip floor.
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Shower Details
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- The height of the shower head is 190cm (6ft 3in).
- There is a wheel in shower.
- The shower head is hand held.
- The shower control type is twist/turn.
- There are wall-mounted grab rails available for the shower.
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Bath Details
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- There is not a bath.
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Colour Contrast and Lighting
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- The colour contrast between the external washroom door and wall is high.
- The visual contrast between the internal washroom door and wall is high.
- The visual contrast between the shower wall-mounted grab rails and wall is medium.
- The visual contrast between the washroom floor and walls is high.
- Lighting levels are medium.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is no signage on or near the toilet door.
- This accessible toilet is located at the rear of the ward corridor.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The door is heavy.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The dimensions of the accessible toilet are 160cm x 280cm (5ft 3in x 9ft 2in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space on the left is 61cm.
- The lateral transfer space on the right is 61cm.
- There are dropdown rails on both sides of the toilet.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- There is a shelf within the accessible toilet.
- The shelf is higher than 95cm (3ft 1in).
- There is not a mirror.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 120cm (3ft 11in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 112cm.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 83cm (2ft 9in).
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Colour Contrast and Lighting
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- There is a high visual contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located on the left of the ward corridor.
- Inside the venue, there is level access to the shared toilet(s).
- An ambulant toilet with wall mounted grab rails is available.
- Lighting levels are medium.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Whipps Cross University Hospital - Getting To and Getting Around the Hospital link (new tab) - click here.
- Whipps Cross University Hospital - Parking link (new tab) - click here.
- Whipps Cross University Hospital - Entrances link (new tab) - click here.
