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Outpatients Area 5

Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, London, E11 1NR

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Access Guide

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Getting To (Outpatients Area 5)

  • The most accessible route from the Yellow Zone - Outpatients building Blue Badge parking has step-free level access, uneven surfaces, a dropped kerb with tactile paving and bollards.
  • View further information about parking at the hospital (opens new tab).
  • Access to Outpatients Area 5 is via the Yellow Zone - Outpatients building main entrance.
  • There is a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • Outpatients Area 5 is located on the ground floor of the Yellow Zone - Outpatients building.
  • Outpatients Area 5 is approximately 39m from the Yellow Zone - Outpatients building main entrance.
  • Enter via the Yellow Zone - Outpatients building main entrance.
  • Continue ahead and to the left past the main reception until you reach the ground floor main corridor.
  • At the corridor, turn left and continue straight ahead.
  • Outpatients Area 5 is located along the corridor and to the right.
  • Internally the most accessible route has step-free level access and doors permanently held open.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Yellow Zone - Outpatients Building - Blue Badge Holders and Drop-Off Only)

  • Car Park View
    • The car park is located in front of the Yellow Zone - Outpatients building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 259cm (width) x 476cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 114cm.
    • The nearest designated bay is 13m from the Yellow Zone - Outpatients Building main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located directly in front of the Yellow Zone - Outpatients Building entrance.
    • There is a dropped kerb with tactile paving from the drop-off point.

Entrance (Yellow Zone - Outpatients Building - Main Entrance)

  • This entrance is located at the front of the Outpatients Building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • The height of the hand sanitiser is 137cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 145cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 151cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the building.

Department / Service (Outpatients Area 5)

  • Location and Access View
    • Outpatients Area 5 is located on the ground floor of the Yellow Zone - Outpatients building.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is an intercom at a height of 136cm.
    • There are double manual doors with a medium visual contrast.
    • The doors open towards you.
    • The width of the opening is 160cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • There is background noise in this area.
    • Wayfinding signage is not provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Facilities and Services View
    • There are 7 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Some seating is fixed.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations.

Reception (Outpatients Area 5)

  • The reception is located along the Outpatients Area 5 department corridor and to the left.
  • The distance from the Outpatients Area 5 department entrance is 17m.
  • There is step-free level access to reception.
  • The height of the reception desk is 77cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.

Consultation / Medical Room (Consultation Room 4)

  • There are 7 consultation/medical rooms available.
  • The room surveyed was; Consultation Room 4.
  • The room is located along the Outpatients Area 5 department corridor and to the right.
  • The most accessible route to the room has step-free level access.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 175cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Consultation Room 6)

  • There are 7 consultation/medical rooms available.
  • The room surveyed was; Consultation Room 6.
  • The room is located along the Outpatients Area 5 department corridor and to the left.
  • The most accessible route to the room has step-free level access.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 185cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the Outpatients Area 5 department corridor and to the left.
    • The distance from the Outpatients Area 5 department entrance is 7m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 185cm (width) x 283cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 113cm (from the side of the toilet pan).
    • There is a push button flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 107cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 124cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin, a pedal bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 162cm from the floor.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.