Access Guide

Search Access Guide

Getting To The Hospital

By Road View
- Whipps Cross University Hospital is located in Leytonstone in the East End of London. The main entrance to the hospital is on Whipps Cross Road (the A114) between the Whipps Cross roundabout and the Green Man roundabout. This is the best entrance for car parks 1 and 2. There is also an entrance off James Lane which is the best entrance for car parks 3 and 4.
- The hospital has 4 main car parks: - Car Park 1 for Hospital Main Entrance, Main Building, Chest Clinic and MRI - Car Park 2 for Hospital Main Entrance, Main Building, Eye Treatment Centre and Plane Tree Centre - Car Park 3 for Maternity, Antenatal, and Outpatients - Car Park 4 for the Emergency and Urgent Care Centre (A&E) department. There are Blue Badge bays in all car parks and additional ones near Outpatients. There are also short stay drop-off/ pick-up only points near to A&E, Maternity and the Byron unit.
By Bus View
- Buses W12, W15, W19, 357 stop within the hospital grounds. There are stops near the Hospital Main Entrance and also near Outpatients/ Maternity. Buses 257, 56, and 230 also stop near the hospital grounds at the Whipps Cross roundabout (around 200m to the Hospital Main Entrance.).
By Train View
- Wood Street or Walthamstow Central stations are the nearest rail stations. Wood Street and Walthamstow Central are on the Great Anglia Train line from Liverpool Street to Chingford. From Wood Street station, take the bus 230 from Stop: D towards Wood Green Station. From Walthamstow Central, take the bus W19 from Stop: B in the Bus Station towards Ilford.
Useful Links View
- The TFL journey planner helps to plan a journey using public transport, cycling and walking. Filters can be used to select options such as completely step-free or maximum walking times.
- To view the web page described above click here (opens in new tab).
- TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
- To view the web page described above click here (opens in new tab).

Getting Help and Assistance

Photos

There is a Patient Advice and Liaison Service (PALS) at the hospital.
The Patient Advice and Liaison Service (PALS) is located off the main corridor in the Red Zone, between junctions 4 and 5.
The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8535 6438.
The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
There are volunteers available for help and assistance at the hospital.
Volunteers can be found at the Hospital Main Entrance Reception, at the Volunteer Hub in Junction 4 and the Outpatients Building.
Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
There is not an assistance dog toilet or toileting area on the hospital site.
BSL interpreters can be provided on request.
Language interpreters can be provided on request.
A mobility scooter charging point is not available at the hospital.
Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
To obtain mobility aids please contact Hospital Main Building Reception.
The hospital volunteers operate a buggy service to drive patients with mobility difficulties between the Hospital Main Building, Outpatients and other buildings in the hospital site.
The buggy can carry patients and their folded wheelchair or other mobility aids.
Staff at any department or reception can contact the volunteer service.
Porters can also be called to assist patients who are unable to transfer out of their own wheelchair or who require a hospital wheelchair.

Useful Links View

Hospital Parking (Car Park 4)

Photos

Parking View
- The hospital does have a dedicated car park.
- The car park is located off Back Road, in front of the Emergency and Urgent Care Centre.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
Drop-off Point View
- There is a designated drop-off point.
- The drop-off point is located opposite the car park entrance.
- There is not a dropped kerb from the drop-off point.
Paying View
- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located in the centre of the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
Access to the Hospital View
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the Emergency and Urgent Care Centre Entrance.
Comments View
- Parking for Blue Badge holders is only free in designated bays.
- Parking can also be paid by phone (020 3046 0010) or using the RingGo app, location 16373.
- At the time of our visit (June 2017) the machines had not been updated to take the new £1 coin.
- There is a wide tarmac path from the car park towards the building, including a crossing point with dropped kerbs and tactile paving.

Getting To (The Tomswood Unit)

The Tomswood Unit is/are located on Back Road.
Access to the Tomswood Unit is via the the nearest car park (4).
The Tomswood Unit is a standalone building at the rear of the site. It is easier to use the nearest car park (Car Park 4) than go through the main building due to the distance. Car Park 4 is located to the rear of the hospital. To access the Tomswood Unit from Car Park 4 use the walkway at the front of the car park and follow it to the entrance of the Tomswood Unit.
The Tomswood Unit is approximately 30m from the car park (4).
Wayfinding signage is provided.

Outside Access (Tomswood Unit Entrance)

This information is for the entrance located at the front of the unit.
There is not level access into the venue.
The main door(s) open(s) away from you (push).
The door(s) is / are single.
The door(s) is / are heavy.
The width of the door opening is 87cm (2ft 10in).

Level Change (Tomswood Unit Entrance)

There is a ramp/slope to access this area/service.
The ramp/slope is located to the right of the entrance, off Back Road.
The ramp/slope is permanent.
There is not a level landing at the top of the ramp/slope.
There is not a/are not handrail(s) at the ramp.
The width of the ramp/slope is 120cm (3ft 11in).
The ramp/slope does not bypass the step(s).
There is a/are step(s) to access this area/service.
The step(s) is/are located in front of the Tomswood Unit entrance.
There is/are 1 step(s) to the area/service.
The step(s) is/are not clearly marked.
The step(s) is/are shallow (2cm - 10cm).
There is not a/are not handrail(s) at the step(s).

Inside Access

There is level access to the service.
There is not a hearing assistance system.
This venue does not play background music.
Motorised scooters are not welcomed in public parts of the venue.
Route finding signage is not available.
The type of flooring in walkways and corridors is vinyl.
The lighting levels are medium.

Waiting Room / Area

There is a waiting room / area.
The waiting room / area is approximately 2m from the Tomswood Unit entrance.
There is level access into the waiting room / area.
There is not a/are not door(s) into the waiting room / area.
The type of flooring is vinyl/laminate.
There is not a space for a wheelchair user to wait within the seating area.
No chairs are permanently fixed.
Some chairs with armrests are available.
Announcements are in person.
The waiting room / area does not have background music playing.
There is not a flashing fire alarm beacon within the waiting room / area.
There is not a television.
Vending machines are not available.
A water dispenser is not available.
There is not a play area or toys/books for a child to play with.
There is space for an assistance dog to rest within the seating area.
Lighting levels are medium.

Consultation / Treatment Room

There is / are 3 consultation / treatment room(s) available.
There is level access to the consultation / treatment room.
There is a/are door(s) into the consultation / treatment room.
The door(s) open(s) away from you (push).
The door(s) is/are single width.
The door(s) is/are heavy.
The width of the door opening is 87cm (2ft 10in).
The type of flooring is vinyl/laminate.
There is room for a wheelchair user to manoeuvre.
There is not a bed / couch.
There is a chair.
No chairs are permanently fixed.
The chair(s) is not/are not adjustable.
There are no chairs with armrests available.
The room does not have background music playing.
There is not a flashing fire alarm beacon within the room.
Lighting levels are medium.

Standard Bathroom

The bathroom surveyed is unisex.
The standard bathroom is 3m (3yd 10in) from the entrance.
There is level access from an accessible entrance.
Lighting levels are medium.
The facilities available in the standard bathroom include a toilet, a bath and a sink.