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Departure Gate - 20

Belfast International Airport, Airport Road, Belfast, BT29 4AB

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Access Guide

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Getting Help and Assistance

  • To book and obtain special assistance and for information please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Team members receive deaf awareness training.
  • There is not a member of staff trained in Irish Sign Language.
  • The alternative formats documents can be provided in include; Braille.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
  • To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in the International Departures corridor.
  • For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

Departure Lounge

Getting To Departure Gates (20 to 29)

  • The access to departures 20 to 29 is located at the of the departure lounge between the Fed & Watered Bar and The Lagan Bar.
    There is step free access along the corridor.
    The special assistance team can provide assistance along the corridor for passengers with restricted mobility.
  • The type of flooring in along the route is carpet.
  • There are not travellators available along the route.
  • There are resting/seating areas along the route.
  • Wayfinding signage is available along the route.
  • The lighting levels along the route are good.

Access To (Departure Gate - 20)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located just off the International Pier.
    • The floors which are accessible by stairs are 1 (Departure Gate Corridor) and 0 (Departure Gate).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located off the International Pier corridor.
    • The lift is a standard lift.
    • A member of staff needs to be notified for use of the lift.
    • The floors which are accessible by this lift are 1 (Departure Gate Corridor) and 0 (Departure Gate).
    • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is poor.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 90cm (2ft 11in).
    • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
    • There are no separate entry and exit doors in the lift.
    • There is a mirror to aid reversing out of the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Departure Gates (20)

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 20.
    • There is seating available at the departure gate(s).
    • There is a mixture of seating with and without armrests.
    • There is not designated seating available for people with reduced mobility.
    • The type of flooring in the departure gate(s) is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
  • Departure Gate Details View
    • There is clear signage to the departure gate(s).
    • A documentation check desk is available at gate(s) 20.
    • The height of the documentation check desk(s) is high (95cm+).
    • There is a single, permanently held open door with an opening width of 75cm+ for access to the airbridge/tarmac.
  • Boarding View
    • There is ramped/sloped access to the aircraft via the tarmac from departure gate(s) 20.
    • There is an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

Accessible Toilet(s) (Departure Gate 20)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the left after you exit the lift into the departure gate waiting area.
  • There is step-free access to the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 270cm (5ft 3in x 8ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 170cm (5ft 7in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 120cm and 170cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • There is a separate sink next to the baby changing table.
    • The height of the sink is 85cm.

Ramp(s) or Slope(s) (Departure Gate 20 to Tarmac)

  • There is a ramp/slope located just beyond the departure gate.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 85cm (2ft 9in).
  • The lighting levels at the ramp/slope are good.

Departure Gates to the Aircraft

  • There is step-free access from the departure gates to the aircraft.
  • A member of the special assistance team can provide assistance for passengers with restricted mobility to the aircraft.
  • Where aircrafts are parked at a distance from the departure gate, transfer may be made by minibus with a steep ramp access at the rear. The width of the ramp is 80cm.
  • Entry to the aircraft is either by mobile steps or Ambulift.

Ambulift(s)

  • The clear door width of the lift entrance is 100cm.
  • The dimensions of the lift are 203cm x 100cm (6ft 8in x 3ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is seating available in the Ambulift.
  • The seats do not have armrests.
  • There is a designated space available for wheelchair users.
  • There are 4 wheelchair spaces.
  • Comments View
    • There are 3 Ambulifts that may be used.
    • The information above describes the smallest Ambulift (shown in photographs 1-4).
    • The largest has a 230cm wide x 120 deep lift, with 120cm wide entry gate. There are 3 drop down seats without armrests and space for up to 9 wheelchairs (photographs 5-8 show the largest Ambulift).