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International Arrivals and Immigration

Belfast International Airport, Airport Road, Belfast, BT29 4AB

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Access Guide

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Getting Help and Assistance

  • To book and obtain special assistance and for information please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not a member of staff trained in Irish Sign Language.
  • The alternative formats documents can be provided in include; Braille.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located landside or airside as directed by the Special Assistance Team.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, shower chairs and hoist slings.
  • To obtain mobility aids please contact the Special Assistance team in the Check-in Hall.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in the International Departures corridor.
  • For information about the Belfast International Airport Special Assistance Services please click here (opens in new tab).

Ambulift(s)

  • The clear door width of the lift entrance is 100cm.
  • The dimensions of the lift are 203cm x 100cm (6ft 8in x 3ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is seating available in the Ambulift.
  • The seats do not have armrests.
  • There is a designated space available for wheelchair users.
  • There are 4 wheelchair spaces.
  • Comments View
    • There are 3 Ambulifts that may be used.
    • The information above describes the smallest Ambulift.
    • The largest has a 230cm wide x 120 deep lift, with 120cm wide entry gate. There are 3 drop down seats without armrests and space for up to 9 wheelchairs.

Getting from the Arrivals Gates (Gates 21 to 29 to Border Control)

  • Assistance vehicles are available.
  • There are resting/seating areas along the route.
  • Wayfinding signage is available along the route.
  • Lighting levels are varied.

Lift (Gates 21, 26 and 27)

  • The lift is located on the route to immigration.
  • The floors which are accessible by the lift surveyed are 0 and 1.
  • The lift does have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door has a high contrast.
  • The external lift control buttons have tactile markings and a low colour contrast.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 109cm.
  • The internal dimensions of the lift are 170cm x 200cm.
  • The internal lift control buttons have tactile markings and a low colour contrast.
  • Some of the internal lift controls are at the recommended height (between 90cm - 120cm).
  • Lighting levels are varied.
  • This lift requires staff assistance for usage.

Lift (Gates 22, 24, and 25)

  • The lift is located to the rear of Gate 25.
  • The floors which are accessible by the lift surveyed are 0 and 1.
  • The lift does have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door has a high contrast.
  • The external lift control buttons have tactile markings, Braille markings and a low colour contrast.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 156cm x 247cm.
  • The internal lift control buttons have tactile markings, Braille markings and a low colour contrast.
  • All of the internal lift controls are at the recommended height (between 90cm - 120cm).
  • Internally the lift has: a visual floor indicator.
  • Lighting levels are moderate to good.
  • This lift requires staff assistance for usage.

Lift (Gates 28 and 29)

  • The lift is located on the route from gates 28 and 29 to immigration.
  • The floors which are accessible by the lift surveyed are 0 and 1.
  • The lift does not have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door has a high contrast.
  • The external lift control buttons have a high colour contrast.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 89cm.
  • The internal dimensions of the lift are 107cm x 143cm.
  • The internal lift control buttons have tactile markings, Braille markings and a high colour contrast.
  • The majority of the internal controls are at the recommended height (between 90cm - 120cm).
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels are moderate to good.
  • This lift requires staff assistance for usage.

Toilet with Adaptations (Right Hand Transfer)

  • This toilet is located in the corridor between the International Arrivals and Border Control.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door to enter opens outwards and has a high colour contrast with the surrounding walls.
  • The width of the toilet door opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
  • The dimensions of the cubicle are 156cm x 226cm and it has a turning space of at least 150cm x 150cm.
  • There is a lateral transfer space to the right of the seat but it is obstructed.
  • The lateral transfer space is 86cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non transfer side.
  • The horizontal grab rail has a medium colour contrast with the surrounding walls.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast with the surrounding walls.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high colour contrast with the surrounding walls.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin tap type is lever mixer.
  • The vertical grab rail is on the right of the wash basin as you look at it.
  • The vertical grab rail has a low colour contrast with the surrounding walls.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 88cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • There is a high colour contrast between the walls and floor.
  • Lighting levels are moderate to good.

Standard Toilet

  • The shared standard toilet was surveyed.
  • This toilet is located in the corridor between the International Arrivals and Border Control.
  • There is step-free level access into the toilet.
  • The door to enter opens outwards and has a high colour contrast with the surrounding walls.
  • The width of the door opening is 76cm.
  • Internally the door has a high colour contrast.
  • The width of the widest cubicle door opening is 87cm.
  • The wash basin tap type is lever mixer.
  • There are hand dryers.
  • Lighting levels are moderate to good.

Border Control

  • The route to Border Control has step-free level access.
  • There is clear signage to Border Control.
  • There is a member of staff available to provide assistance at border control.
  • Some flooring is shiny .
  • Lighting levels are varied.
  • There is step-free level access to the border control desks.
  • There is clear directional signage for the lanes to the border control desks.
  • The minimum width of the queuing lane is 150cm.
  • There is a designated lane available for passengers requiring assistance.
  • Desk 6 on left is designated for passengers requiring assistance.
  • The height of the designated desk is 120cm.
  • The border control desk surveyed was 6.
  • The height of the border control desk is 120cm.
  • There is not a hearing assistance system.

Getting from the Arrivals Gates (Border Control to International Baggage Reclaim)

  • Assistance vehicles are available.
  • There are not resting/seating areas along the route.
  • Wayfinding signage is available along the route.
  • Lighting levels are varied.
  • There is an escalator, stairs or lift to enter the baggage reclaim area.
    Take the corridor to the right of the stairs to the lift to bypass the escalator and stairs.

Lift (International Baggage Reclaim)

  • The lift is located at the end of the corridor, leading away from Border Control.
  • The floors which are accessible by the lift surveyed are Level 1 and Level 0.
  • The lift does not have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door has a high contrast.
  • The external lift control buttons have tactile markings and a high colour contrast.
  • All of the external lift controls are at the recommended height (between 90cm - 120cm).
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 110cm x 140cm.
  • The internal lift control buttons have tactile markings and a medium colour contrast.
  • All of the internal lift controls are at the recommended height (between 90cm - 120cm).
  • Lighting levels are moderate to good.

Stairs (International Baggage Reclaim)

  • The floors which are accessible by stairs are Level 1 and Level 0.
  • There are more than 20 steps, which are unmarked, with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • Steps are split with a resting area.
  • The height of the highest step is 15cm.
  • Lighting levels are moderate to good.

Escalator (International Baggage Reclaim)

  • The escalator is located at the end of the corridor after Border Control.
  • The floors which are accessible by escalator are Level 1 and Level 0.
  • The escalator only goes down.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalator are not clearly marked.
  • Lighting levels are moderate to good.

Related Access Guides (International Arrivals and Immigration)