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Lakeside Hospitality

BP Pulse Live, Perimeter Road, Marston Green, Birmingham, B40 1NT

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located in the Hi-Fi Lounge and the Tempo Lounge.
    • The transfer space varies between toilets with adaptations.
    • Ambulant toilet facilities are located in the Hi-Fi Lounge.
    • Female and male step-free standard toilet facilities are located in the Hi-Fi Lounge and the Tempo Lounge.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the Hi-Fi Lounge.

Parking (South 1)

  • Car Park View
    • The car park is located on the Westside of Forum Live.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 60 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 345cm (width) x 480cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 50m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is not free for all users, including Blue Badge holders.
    • Payment machines are located inside the main building.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (South 3)

  • Car Park View
    • The car park is located to the south of Forum Live.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 57 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 450cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 175m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has bollards and no dropped kerb.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Outer Walkways

  • Clear directional signage is provided.
  • There are some stadium map(s).

External Entrance

  • This entrance is located in the lakeside area of the Arena.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 164cm.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 79cm.

Arena Concourse Entrance

  • This entrance is located in the Lakeside concourse, opposite blocks 4 and 5.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open away from you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 82cm.
  • The doors have a high colour contrast.
  • There is a second set of double manual doors.
  • The doors open away from you.
  • The doors require effort to open.
  • The width of the opening is 164cm.
  • The doors have a medium colour contrast.

Reception

  • Location View
    • The reception is located to the right from the external entrance.
    • The distance from the external entrance is 5m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 92cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has a television which may affect the ability of someone to lip read.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Counter (Cloakroom)

  • The counter is located to the left from the external entrance.
  • The distance from the external entrance is 7m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are no doors to open along circulation routes.
    • Access throughout may include pillars.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: sofas.
    • Lighting levels vary due to the use of large glazed walls.

Lift

  • The lift surveyed is located ahead from the external entrance on the left.
  • The distance from the external entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The first and second floors can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 110cm (width) x 144cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs are located ahead and on the left from the external entrance.
  • The first and second floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lakeside Hospitality Guides