You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: an multi-purpose arena, food, drink and merchandise outlets.
• Parking and Public Transport View
  • The venue has its own car park.
  • The name of the nearest car park is South 1.
  • The nearest step-free train station is Birmingham International.
  • The nearest bus station is Birmingham International.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The following areas have stepped access: the majority of the spectator seating.
• Getting Help and Assistance View
  • There is seating available.
  • There are fixed and portable hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • British Sign Language interpreters can be provided on request.
  • A safe or quiet place would be nominated, however this would change from event to event.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities (Forum Live and Arena). Skip to the next section.

Toilet and Changing Facilities (Forum Live and Arena)

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• Toilet Facilities View
  • There are 10 toilets with adaptations.
  • The toilets with adaptations are located on the westside of Forum Live, in the female and male toilets on the westside of Forum Live, on the Lakeside concourse on the right before the tunnel and under block 6, and on the Westside concourse, under block 12 and under block 16.
  • The transfer space varies between toilets with adaptations.
  • Ambulant toilet facilities are located in the male and female toilets on the westside of Forum Live, in the female toilets under blocks 2, 3, 10, 11, 13, 15, 16, and in the male toilets under block 5 and opposite blocks 10, 11, 13, 15 and 16.
  • Female and male step-free standard toilet facilities are located in the male and female toilets on the westside of Forum Live, in the female toilets under blocks 2, 3, 10, 11, 13, 15, 16 and in the male toilets under block 5 and opposite blocks 10, 11, 13, 15 and 16.
• Changing Places Facilities View
  • Changing Places facilities are located on the westside concourse opposite block 12.
• Changing Facilities View
  • Parent and baby changing facilities are located in the male and female toilets on the westside of Forum Live, in the female toilets under blocks 2, 3, 10, 11, 13, 15, 16 and in the male toilets under block 5 and opposite blocks 10, 11, 13, 15 and 16.

You are on Parking (South 1). Skip to the next section.

Parking (South 1)

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• Car Park View
  • The car park is located on the Westside of Forum Live.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 60 designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 345cm (width) x 480cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 50m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards.
• Charges and Restrictions View
  • This car park is for Blue Badge holders only.
  • Parking is not free for all users, including Blue Badge holders.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (South 3). Skip to the next section.

Parking (South 3)

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• Car Park View
  • The car park is located to the south of Forum Live.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 57 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 450cm (depth).
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 175m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This route has bollards and no dropped kerb.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users, including Blue Badge holders.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Outer Walkways. Skip to the next section.

Outer Walkways

• Clear directional signage is provided.
• There are some stadium map(s).

You are on Accessible Entrance - Lakeside. Skip to the next section.

Accessible Entrance - Lakeside

• This entrance is located in the Lakeside area of the Arena.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors are permanently held open.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 164cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 77cm.
• The NEC Express entrance is used as the accessible entrance on event days.

You are on Access To (Arena and Concourses from Forum Live). Skip to the next section.

Access To (Arena and Concourses from Forum Live)

• View information on Forum Live (opens new tab).
• The most accessible route has step-free access via a very easy slope.
• There are no doors to open along the most accessible route.
• There is a similar access tunnel to the Westside Concourse.

You are on Getting Around (Concourses). Skip to the next section.

Getting Around (Concourses)

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• Access View
  • There is step-free level access throughout walkways.
• Circulation View
  • There are no doors to open along circulation routes.
  • Access throughout may include pillars and moveable physical obstructions.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny and patterned.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests.
  • Lighting levels vary due to the size of the space.

You are on Counter (Lakeside Merchandise). Skip to the next section.

Counter (Lakeside Merchandise)

• The counter is located in the Lakeside Concourse.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 110cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area which varies depending on the function/event.
• The flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is a similar counter in the Westside Concourse.

You are on Food and Drink (Lakeside and Westside Concourses). Skip to the next section.

Food and Drink (Lakeside and Westside Concourses)

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• Restaurant Bar Café 1 View
  • The Marketplace is located in the Lakeside Concourse under block 4.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a bar.
  • The surface height is 107cm.
  • Menu types include: digital.
  • The following are available: drinking straws and takeaway cups.
  • The flooring is shiny.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.
• Restaurant Bar Café 2 View
  • Lakeside Bar is located In the Lakeside Concourse opposite blocks 2 - 4.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a bar.
  • It has 2 surface heights.
  • The lower surface height is 75cm and the higher surface height is 108cm.
  • Menu types include: wall-mounted (digital).
  • The following are available: a hearing assistance system, drinking straws and takeaway cups.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The flooring is shiny.
  • Seating available in this area includes: chairs without armrests, stools and high stools.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Restaurant Bar Café 3 View
  • The Potting Yard is located in the Lakeside Concourse opposite block 6.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 90cm.
  • Menu types include: wall-mounted (digital).
  • The following are available: a hearing assistance system, drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Restaurant Bar Café 4 View
  • The Tap and Go Bar is located in the Westside Concourse opposite block 14.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is a single automatic door.
  • The door has a high colour contrast.
  • The door opens away from you.
  • The width of the opening is 97cm.
  • There is step-free level access throughout all areas.
  • Counters include: service counters.
  • Some of the counters are at a suitable height for standing users.
  • Some of the counters are at a suitable height for seated users.
  • Menu types include: wall-mounted (digital).
  • The following are available: drinking straws and takeaway cups.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Restaurant Bar Café 5 View
  • Electric AVE is located in the Westside Concourse under block 12.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a bar.
  • It has 2 surface heights.
  • The lower surface height is 75cm and the higher surface height is 105cm.
  • Menu types include: wall-mounted (digital).
  • The following are available: a hearing assistance system, drinking straws and takeaway cups.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Arena Information. Skip to the next section.

Arena Information

• There is step-free access to the arena floor seating.
• There are 1 to 15+ steps leading to the arena seating.
• Please note that seating plans may vary depending on events/performances taking place.
• Assistance dogs are welcomed at the arena, however, it is advised that they are not brought to concerts or other loud events.
• If visitors require an assistance dog, please call the designated booking line to arrange seating requirements.
• Please note that assistance dogs will only be allowed within certain seating areas within the arena bowl.
• Fixed induction loop systems are operational in selected areas within the arena.
• Selected areas include the box office and various food counters.
• There are assistive listening devices available.
• The assistive listening devices can be obtained from a member of staff.
• The assistive listening devices are usable in all areas of the arena.
• The assistive listening devices can be hired, free of charge.
• Special effects are regularly used during events/performances.
• Strobe lighting is regularly used during events/performances.
• Audio described performances may be available from the event/performance organisers/promoters.
• Captioned performances may be available from the event/performance organisers/promoters.
• Sign Language performances may be available from the event/performance organisers/promoters.
• Relaxed performances may be available from the event/performance organisers/promoters.

You are on Spectator Seating Area. Skip to the next section.

Spectator Seating Area

• The seating area is indoors.
• There is tiered seating in this area.
• Designated spaces for wheelchair users are available.
• There is standard seating with step-free level access in this area.
• Step-free level access seating is located on the arena floor for some events.
• All the other rows of seating have stepped access.
• Seating available includes: flip-down seats without armrests.
• This seating area does not have a dedicated food and drink outlet.

You are on Designated Seating (Accessible Platform B, C and D). Skip to the next section.

Designated Seating (Accessible Platform B, C and D)

• The designated seating area surveyed is located in the Lakeside Concourse of the Arena.
• The most accessible route to the designated seating has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free access via ramp to the designated seating.
• The ramp has a steep gradient.
• There are level resting areas along the ramp.
• The ramp is over 150cm wide.
• There are handrails on both sides.
• There is an opening without doors.
• The width of the opening is 160cm.
• The designated viewing area is clearly signed.
• There are 10+ designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies (dependent on match/event).
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a steward available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests and flip-down seats without armrests.
• Some seating is fixed.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable.
• There is an accessible toilet close to the seating area (within approximately 50m).
• Platform A in the Lakeside Concourse and platforms C and D in the Westside Concourse are similar.

You are on Changing Places (Westside Concourse - Opposite Block 12 - Transfer Both Sides). Skip to the next section.

Changing Places (Westside Concourse - Opposite Block 12 - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located in the Westside Concourse opposite block 12.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a low colour contrast.
  • The dimensions of the facility are 255cm (width) x 510cm (depth).
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The lateral transfer space on the left is 139cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 72cm (from the side of the toilet pan).
  • There is an elbow pad flush for the toilet.
  • The flush is on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 51cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 178cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 100cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 110cm from the floor.
  • A wide paper roll dispenser is available.
  • The wide paper roll dispenser is 110cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • A privacy screen is available.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Lakeside Concourse - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lakeside Concourse - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the left at the end of the tunnel from the Forum.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 238cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 162cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 108cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 102cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 90cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 128cm from the floor.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Westside Concourse - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Westside Concourse - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located in the Westside Concourse opposite block 16.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 98cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 102cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 83cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 100cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 129cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• View information on Forum Live (opens new tab).
• View information on Lakeside Hospitality (opens new tab).
• View information on Vinyl Bar (opens new tab).