Access Guide

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Getting Help and Assistance

Bristol Airport Special Assistance please click here (new tab).
There is a member of staff available for help and assistance.
There are mobility aids available.
The mobility aids available include wheelchairs.
There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

The counter is located opposite the Easy Jet check in area.
There is step-free access to the counter.
There is a clear unobstructed route to the counter.
There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is placed in front of a background which is patterned.
The lighting levels at the counter are moderate to good.
The height of the counter is very high (111cm+).
There is sufficient space to write or sign documents on the counter.
There is a lowered section of the counter.
The height of the lowered section at the counter is 76cm.
There is sufficient space to write or sign documents on the lowered section of the counter.
There is a clear knee recess beneath the low/lowered section of the counter.
The counter is staffed.
There is not a hearing assistance system at the counter.
The type of flooring in this area is tiles.
There is a waiting area close to the counter.
Access to the waiting area is unobstructed.
There is bench seating and also a mixture of single seats with and without armrests.
There is sufficient space for a wheelchair user to use the waiting area.