Access Guide
Overview
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About
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- There are 602 bedrooms.
- There is step-free access via slope to some of the bedrooms.
- There are 61 bedrooms with adaptations.
- There is step-free access via slope to some of the bedrooms with adaptations.
- None of the bedrooms with adaptations have adjoining rooms.
- 7 bedrooms with adaptations have an ensuite with a wheel-in shower.
- 14 bedrooms with adaptations have an ensuite with a bath.
- Dogs are welcomed here.
- Shared facilities include: restaurants, a bar, a gym, a games room, a shop and swimming pools.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There are 4 other entrances.
- 5 of the other entrances have step-free level access.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the outdoor area of the conference center.
- The following areas have step-free access via ramps: the pools.
- Doors are held open along circulation routes.
- Access throughout may include uneven surfaces and pillars.
- The first to nineteenth floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and a mobility scooter.
- There is not a water bowl available for assistance dogs.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- The toilets with adaptations are located outside at the rear of the hotel, and on the first and second floors.
- The transfer space varies between toilets with adaptations.
- Ambulant toilet facilities are located outside at the rear of the hotel and on the first floor.
- Female and male step-free standard toilet facilities are located outside at the rear of the hotel and on the first floor.
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Changing Facilities
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- Parent and baby changing facilities are located within all of the toilet with adaptations.
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Washroom and Shower Facilities
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- Standard shower facilities are located in the pool area.
Parking
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Car Park
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- The car park is located at the front of the hotel.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 10 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 330cm (width) x 465cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 174cm.
- The nearest designated bay is 24m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
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Charges and Restrictions
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- Parking is not free for all users, including Blue Badge holders.
- View information on parking policies/charges (opens new tab).
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located by the entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance
- This entrance is located at the front of the hotel.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 150cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 150cm.
- The doors have a low colour contrast.
Lobby
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Access
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- There is step-free level access to the lobby.
- The following are located in the lobby area: reception / check-in, a concierge service, a shop, a seating area, a bar and a restaurant.
- There is step-free level access throughout the lobby area.
- Some flooring is shiny and patterned.
- There is background noise.
- There is overhead / area signage in the lobby area.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels vary due to the size of the space.
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Reception / Check-In
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- The height of the reception desk is 114cm.
- There is a lowered section at the desk.
- The height of the lowered section is 86cm.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 138cm.
- The payment machine is at a fixed height.
- There is not a hearing assistance system.
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Other Services
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- The Concierge desk was surveyed.
- The height of the desk is 81cm.
- There is not a lowered section at the desk.
- The desk has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is not a hearing assistance system.
- The Business Center desk was surveyed.
- The height of the desk is 107cm.
- There is a lowered section at the desk.
- The height of the lowered section is 81cm.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 92cm to 124cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size, a magnifier and a volume control.
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Seating
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- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches, stools and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest.
Shop (Market Place)
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Access to the Shop
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- The Market Place shop is located to the right of the Kitchen & Bar on the first floor.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the shop.
- There is a single manual door.
- The door is permanently held open.
- The width of the opening is 186cm.
- The door has a high colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The majority of main product widths are between 150cm - 180cm.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and open top cabinets.
- The flooring is shiny.
- There is background noise.
- Lighting levels vary due to the use of large glazed walls.
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Payment Counters and Checkouts
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- The payment counter is located to the right as you enter the shop.
- Signage is not provided for the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 115cm.
- The payment machine is at a fixed height.
- There is not a hearing assistance system.
- Lighting levels vary due to the use of large glazed walls.
Hotel Corridors
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Access
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- There is step-free access between floors via lift.
- There is not step-free level access throughout.
- The following areas have step-free access via slopes: rooms within the Palm Tower.
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Circulation
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- Doors are held open along circulation routes.
- Access throughout may include uneven surfaces and pillars.
- There is a high colour contrast between the walls and floor along circulation routes.
- Some flooring is shiny and patterned.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Toilet with Adaptations (First Floor - Left Hand Transfer)
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Location
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- The toilet surveyed is located on the first floor, near the lifts.
- The distance from the entrance is 44m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 84cm.
- The door has a push button lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 254cm (width) x 197cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 190cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a medium colour contrast.
- There is a vertical grab rail on the non-transfer side.
- The vertical grab rail has a medium colour contrast.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 60cm from the floor.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 86cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 107cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a medium colour contrast.
- The towel dispenser is 120cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 72cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Palm Tower)
- The lift surveyed is located on the first floor, to the right of reception.
- The distance from the entrance is 32m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The first (ground) to nineteenth floors can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1588kg.
- The control buttons have a low colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 122cm.
- The internal dimensions of the lift are 174cm (width) x 227cm (depth).
- The internal lift control buttons have Braille markings.
- The control buttons have a high colour contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Lift (Cypress Tower)
- The lift surveyed is located on the first floor, to the right of reception.
- The distance from the entrance is 23m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The first (ground) to fifteenth floors can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1588kg.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 107cm.
- The internal dimensions of the lift are 204cm (width) x 165cm (depth).
- The internal lift control buttons have Braille markings.
- The control buttons have a high colour contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Stairs (Central)
- The stairs are located on the first floor, to the right of reception.
- The first (ground) and second floors can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm-45cm.
- Lighting levels vary due to the size of the space.
Stairs (Guest Floors)
- The stairs are located on the first floor, to the left of reception.
- The first (ground) to nineteenth floors can be accessed by these stairs.
- There is a single manual door to access the stairwell.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Bedroom and Ensuite with Adaptations (Fifth Floor - Palm Tower - Room 543)
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Bedroom Access
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- The bedroom surveyed is located on the fifth floor.
- The distance from the lift is 40m.
- The most accessible route to the bedroom has a slight slope.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into the bedroom.
- There is tactile and numbered signage on or near the door.
- Entry to the room is by a key card reader.
- The height of the key card reader is 110cm.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 84cm.
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Bedroom Features
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- The bedroom has a king bed.
- The top of the mattress is 72cm from the floor.
- The space under the bed is 18cm from the floor.
- Furniture can be moved to enable a manoeuvring space next to the bed.
- Some flooring is shiny.
- Seating available in the bedroom includes: a chair with armrests, a chair without armrests and a riser recliner chair.
- Furniture available in the bedroom includes: a desk, a coffee table and a wardrobe for a seated user.
- The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
- There is no emergency alarm.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- This bedroom does not have an adjoining room.
- There is a balcony, which is accessed via a manual door.
- The width of the balcony door opening is 85cm.
- There is a small lip at the bedroom door.
- There is a small lip at the balcony door.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens by sliding and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 83cm.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 173cm (width) x 258cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 133cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the non-transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a high colour contrast.
- There is a vertical grab rail on the non-transfer side.
- The vertical grab rail has a high colour contrast.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 60cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 86cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a bar of soap.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 122cm and 152cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels vary due to there being different types of lights in the space.
- The ensuite has a wheel in shower.
- There is room for a wheelchair user to manoeuvre in the shower.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 47cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a high colour contrast.
- There are no dropdown rails for the shower.
- There is no emergency alarm.
Bedroom and Ensuite with Adaptations (Fourteenth Floor - Cypress Tower - Room 1402)
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Bedroom Access
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- The bedroom surveyed is located on the fourteenth floor.
- The distance from the lift is 19m.
- The most accessible route to the bedroom has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the bedroom.
- There is Braille, tactile and numbered signage on or near the door.
- Entry to the room is by a key card reader.
- The height of the key card reader is 109cm.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 84cm.
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Bedroom Features
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- The bedroom has a double bed and an additional double bed.
- The top of the mattress is 72cm from the floor.
- The space under the bed is 17cm from the floor.
- Furniture can be moved to enable a manoeuvring space next to the bed.
- Some flooring is shiny.
- Seating available in the bedroom includes: a chair with armrests and a riser recliner chair.
- Furniture available in the bedroom includes: a desk.
- The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
- There is no emergency alarm.
- Lighting levels vary due to there being different types of lights in the space.
- This bedroom does not have an adjoining room.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 89cm.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 170cm (width) x 211cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 151cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a high colour contrast.
- There is a vertical grab rail on the non-transfer side.
- The vertical grab rail has a high colour contrast.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 60cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 86cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a bar of soap.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 122cm and 157cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The ensuite has a lowered bath with an overhead shower.
- The height of the side of the bath from floor level is 35cm.
- The bath has a lever mixer control.
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
Exit to Grounds and Pools
- The exit area is not clearly signed.
- There is step-free level access at the exit.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 151cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
Grounds
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About
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- The following is available in this area: walkways, grounds, swimming pools, a restaurant and a bar.
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Getting Around
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- There are surfaced footpaths throughout.
- Surfaced footpaths consist of: concrete and paving slabs.
- The majority of the surfaced footpaths are wide enough for wheelchair users.
- Some footpaths have sections with potential obstacles such as: uneven surfaces.
- There is wayfinding and overhead / area signage in this area.
- There are seats situated along the paths for people to rest.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the outdoor area of the conference center and the pool.
- The following areas have step-free access via ramps: the pools.
Toilet with Adaptations (First Floor - Lakeside Bar and Grill - Left Hand Transfer)
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Location
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- The toilet surveyed is located to the left of the Lakeside Bar & Grill.
- The distance from the hotel rear exit door is 24m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
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Access
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- There is step-free access via a slope into the facility.
- The slope has a slight gradient.
- There is tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 85cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 276cm (width) x 167cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 143cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on top of the cistern.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a medium colour contrast.
- There is a vertical grab rail on the non-transfer side.
- The vertical grab rail has a medium colour contrast.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 60cm from the floor.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 85cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 100cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 116cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 71cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Second Floor - Left Hand Transfer)
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Location
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- The toilet surveyed is located on the second floor, to the left of the fitness center.
- The distance from the lift is 17m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 84cm.
- The door has a push button lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 231cm (width) x 220cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 98cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a medium colour contrast.
- There is a vertical grab rail on the non-transfer side.
- The vertical grab rail has a medium colour contrast.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 60cm from the floor.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 83cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 104cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a medium colour contrast.
- The towel dispenser is 120cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 66cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
