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Drury Plaza Hotel Orlando - Disney Springs Area

2000 Hotel Plaza Boulevard, Orlando, United States of America, 32830

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • The toilets with adaptations are located outside at the rear of the hotel, and on the first and second floors.
    • The transfer space varies between toilets with adaptations.
    • Ambulant toilet facilities are located outside at the rear of the hotel and on the first floor.
    • Female and male step-free standard toilet facilities are located outside at the rear of the hotel and on the first floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located within all of the toilet with adaptations.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located in the pool area.

Parking

  • Car Park View
    • The car park is located at the front of the hotel.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 330cm (width) x 465cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 174cm.
    • The nearest designated bay is 24m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
  • Charges and Restrictions View
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located by the entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 150cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 150cm.
  • The doors have a low colour contrast.

Lobby

  • Access View
    • There is step-free level access to the lobby.
    • The following are located in the lobby area: reception / check-in, a concierge service, a shop, a seating area, a bar and a restaurant.
    • There is step-free level access throughout the lobby area.
    • Some flooring is shiny and patterned.
    • There is background noise.
    • There is overhead / area signage in the lobby area.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels vary due to the size of the space.
  • Reception / Check-In View
    • The height of the reception desk is 114cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 86cm.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 138cm.
    • The payment machine is at a fixed height.
    • There is not a hearing assistance system.
  • Other Services View
    • The Concierge desk was surveyed.
    • The height of the desk is 81cm.
    • There is not a lowered section at the desk.
    • The desk has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • The Business Center desk was surveyed.
    • The height of the desk is 107cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 81cm.
    • There is not a hearing assistance system.
    • The height of the touchscreen display ranges from 92cm to 124cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size, a magnifier and a volume control.
  • Seating View
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches, stools and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables/desks is suitable for wheelchair users.
    • The clear height under the tables/desks is suitable for wheelchair users.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest.

Shop (Market Place)

  • Access to the Shop View
    • The Market Place shop is located to the right of the Kitchen & Bar on the first floor.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the shop.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 186cm.
    • The door has a high colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are over 180cm.
    • The majority of main product widths are between 150cm - 180cm.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and open top cabinets.
    • The flooring is shiny.
    • There is background noise.
    • Lighting levels vary due to the use of large glazed walls.
  • Payment Counters and Checkouts View
    • The payment counter is located to the right as you enter the shop.
    • Signage is not provided for the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 115cm.
    • The payment machine is at a fixed height.
    • There is not a hearing assistance system.
    • Lighting levels vary due to the use of large glazed walls.

Hotel Corridors

  • Access View
    • There is step-free access between floors via lift.
    • There is not step-free level access throughout.
    • The following areas have step-free access via slopes: rooms within the Palm Tower.
  • Circulation View
    • Doors are held open along circulation routes.
    • Access throughout may include uneven surfaces and pillars.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny and patterned.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (First Floor - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located on the first floor, near the lifts.
    • The distance from the entrance is 44m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a push button lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 254cm (width) x 197cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 190cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the transfer side.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a medium colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 60cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 107cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 120cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 72cm.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (Palm Tower)

  • The lift surveyed is located on the first floor, to the right of reception.
  • The distance from the entrance is 32m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The first (ground) to nineteenth floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1588kg.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 122cm.
    • The internal dimensions of the lift are 174cm (width) x 227cm (depth).
    • The internal lift control buttons have Braille markings.
    • The control buttons have a high colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There are other lifts available at this location which are of a similar size.

Lift (Cypress Tower)

  • The lift surveyed is located on the first floor, to the right of reception.
  • The distance from the entrance is 23m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The first (ground) to fifteenth floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1588kg.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 107cm.
    • The internal dimensions of the lift are 204cm (width) x 165cm (depth).
    • The internal lift control buttons have Braille markings.
    • The control buttons have a high colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There are other lifts available at this location which are of a similar size.

Stairs (Central)

  • The stairs are located on the first floor, to the right of reception.
  • The first (ground) and second floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels vary due to the size of the space.

Stairs (Guest Floors)

  • The stairs are located on the first floor, to the left of reception.
  • The first (ground) to nineteenth floors can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Bedroom and Ensuite with Adaptations (Fifth Floor - Palm Tower - Room 543)

  • Bedroom Access View
    • The bedroom surveyed is located on the fifth floor.
    • The distance from the lift is 40m.
    • The most accessible route to the bedroom has a slight slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into the bedroom.
    • There is tactile and numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 110cm.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 72cm from the floor.
    • The space under the bed is 18cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed.
    • Some flooring is shiny.
    • Seating available in the bedroom includes: a chair with armrests, a chair without armrests and a riser recliner chair.
    • Furniture available in the bedroom includes: a desk, a coffee table and a wardrobe for a seated user.
    • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
    • There is no emergency alarm.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
    • There is a balcony, which is accessed via a manual door.
    • The width of the balcony door opening is 85cm.
    • There is a small lip at the bedroom door.
    • There is a small lip at the balcony door.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens by sliding and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 173cm (width) x 258cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 133cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non-transfer side.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a high colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 60cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a bar of soap.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 122cm and 152cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels vary due to there being different types of lights in the space.
    • The ensuite has a wheel in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is a fixed shower head and a separate detachable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 47cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.

Bedroom and Ensuite with Adaptations (Fourteenth Floor - Cypress Tower - Room 1402)

  • Bedroom Access View
    • The bedroom surveyed is located on the fourteenth floor.
    • The distance from the lift is 19m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is Braille, tactile and numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 109cm.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
  • Bedroom Features View
    • The bedroom has a double bed and an additional double bed.
    • The top of the mattress is 72cm from the floor.
    • The space under the bed is 17cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed.
    • Some flooring is shiny.
    • Seating available in the bedroom includes: a chair with armrests and a riser recliner chair.
    • Furniture available in the bedroom includes: a desk.
    • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
    • There is no emergency alarm.
    • Lighting levels vary due to there being different types of lights in the space.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 89cm.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 170cm (width) x 211cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 151cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a high colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 60cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a bar of soap.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 122cm and 157cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a lowered bath with an overhead shower.
    • The height of the side of the bath from floor level is 35cm.
    • The bath has a lever mixer control.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.

Exit to Grounds and Pools

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 151cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Grounds

  • About View
    • The following is available in this area: walkways, grounds, swimming pools, a restaurant and a bar.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: concrete and paving slabs.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces.
    • There is wayfinding and overhead / area signage in this area.
    • There are seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the outdoor area of the conference center and the pool.
    • The following areas have step-free access via ramps: the pools.

Toilet with Adaptations (First Floor - Lakeside Bar and Grill - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left of the Lakeside Bar & Grill.
    • The distance from the hotel rear exit door is 24m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free access via a slope into the facility.
    • The slope has a slight gradient.
    • There is tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 276cm (width) x 167cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 143cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a medium colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 60cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 116cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 71cm.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Second Floor - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located on the second floor, to the left of the fitness center.
    • The distance from the lift is 17m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a push button lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 231cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 98cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the transfer side.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a medium colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 60cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 83cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 120cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 66cm.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.