You are on Overview. Skip to the next section.

Overview

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• About View
  • Pine Cliffs Resort is split into 6 distinct types/areas of accommodation tailored to different travel needs:
  • - Pine Cliffs Hotel, a Luxury Collection Resort
  • - Pine Cliffs Ocean Suites, a Luxury Collection Resort
  • - Pine Cliffs Residence, a Luxury Collection Resort
  • - Pine Cliffs Gardens
  • - Pine Cliffs Suites and Vacation Club
  • - Pine Cliffs Village
  • In total there are 817 accommodation options made up of rooms, suites, apartments, residences, villas and townhouses.
  • There are 5 bedrooms with adaptations across the resort.
  • This Detailed Access Guide is for Pine Cliffs Ocean Suites, a Luxury Collection Resort.
  • There are 148 suites in Ocean Suites.
  • There is step-free level access to all bedrooms.
  • There is 1 bedroom with adaptations.
  • There is step-free level access to the bedroom.
  • The bedroom has an ensuite bathroom with a wheel in shower.
  • Only assistance dogs are welcomed here.
  • Shared facilities include: a restaurant, a spa, a games room, shops and swimming pools.
  • There is also a hairdressing and barber shop.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • The resort has a shuttle service with designated stops located throughout the 6 areas.
  • The shuttle service can also be booked through the hotel reception for collections from specific requested locations.
  • Shuttle vehicles include vans and golf buggies.
  • There is one van which can accommodate a wheelchair user without the need to transfer.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There are 4 other entrances.
  • 3 of the other entrances have step-free level access.
  • 1 of the other entrances has stepped access.
  • There is step-free level access throughout all areas.
  • Doors are held open along circulation routes.
  • Access throughout may include pillars.
  • The 1st, 2nd, 3rd and 4th floors can be accessed via a standard lift.
  • The entrance in Lemon Square can be used to give step-free access directly to the 2nd floor.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • There is a water bowl available for assistance dogs.
• Related Access Guides View
  • View information on Pine Cliffs Resort - Albufeira - Pine Cliffs Ocean Suites - Food and Drink (opens new tab).
  • View information on Pine Cliffs Resort - Albufeira - Pine Cliffs Ocean Suites - Swimming Pools and Spa (opens new tab).
  • View information on Pine Cliffs Resort Overview and Beach (opens new tab).

You are on Toilet and Changing Facilities (Ocean Suites). Skip to the next section.

Toilet and Changing Facilities (Ocean Suites)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the rear of the lobby.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located at the rear of the lobby.
  • Female and male step-free standard toilet facilities are located in Serenity Spa and in Zest.
• Changing Facilities View
  • Standard changing facilities are located in the spa.
  • Parent and baby changing facilities are located in the toilet with adaptations in the lobby.
  • The standard fitting rooms are located in Chá De Cores Concept Store and in Waves shop.
• Washroom and Shower Facilities View
  • Standard shower facilities are located next to the pool and in the spa.

You are on Parking (Ocean Suites - Outdoor Car Park). Skip to the next section.

Parking (Ocean Suites - Outdoor Car Park)

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• Car Park View
  • The car park is located to the right of the main entrance.
  • The car park is open air/surface.
  • The car park surface consists of cobbles.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 350cm (width) x 505cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 55m from the main entrance.
  • The most accessible route from the Blue Badge parking has a slight slope.
  • This route has uneven surfaces.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 4 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 220cm (width) x 620cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
• Drop-off Point View
  • There is not a designated drop-off point available.
  • Although there is no marked drop-off point, it is possible to do so immediately outside the main entrance.

You are on Parking (Ocean Suites - Underground Car Park). Skip to the next section.

Parking (Ocean Suites - Underground Car Park)

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• Car Park View
  • The car park is located to the right of the open air car park, underneath the building.
  • The car park is underground.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 220cm.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 350cm (width) x 495cm (depth).
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • There are no hatched/marked zones.
  • The nearest designated bay is 2m from the internal entrance into the hotel lobby.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There are manual doors along the most accessible route.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located at the front of the building.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door.
• The door opens by revolving.
• The height of the slow down button is 100cm.
• The width of the opening is 182cm.
• The door has a low colour contrast.

You are on Lemon Square Entrance. Skip to the next section.

Lemon Square Entrance

• This entrance is located in Lemon Square.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 172cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is a 3cm lip leading onto the surface in front of the entrance from the cobbled area in Lemon Square.
• This entrance gives access to the 2nd floor of the Ocean Suites building.

You are on Underground Car Park Entrance. Skip to the next section.

Underground Car Park Entrance

• This entrance is located in the underground car park.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors open away from you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The width of the opening is 64cm.
• The doors have a low colour contrast.
• There is a second set of double manual doors.
• The doors open away from you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The width of the opening is 68cm.
• The doors have a low colour contrast.
• The entrance gives access to the rear of the lobby from the underground car park.

You are on Lobby. Skip to the next section.

Lobby

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: reception / check-in, a concierge service, a luggage room, a lounge, a toilet with adaptations and standard toilets.
  • There is step-free level access throughout the lobby area.
  • The flooring is shiny and patterned.
  • There is background noise.
  • There is wayfinding signage in the lobby area.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey.
• Reception / Check-In View
  • The height of the reception desk is 120cm.
  • There is not a lowered section at the desk.
  • The reception has a television which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 124cm to 140cm from the floor.
  • The touchscreen is a portable tablet and can be detached and handed to guests.
• Other Services View
  • The Concierge desk was surveyed.
  • The height of the desk is 120cm.
  • There is not a lowered section at the desk.
  • The desk has a television which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 127cm to 145cm from the floor.
• Seating View
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, coffee tables and desks.
  • Some tables and desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest.

You are on Toilet with Adaptations (Lobby - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lobby - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located at the rear of the lobby, next to the spa.
  • The distance from the main entrance is 55m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a low colour contrast.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • The door has a twist lock.
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 216cm (width) x 216cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 148cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a medium colour contrast.
  • The toilet seat is 51cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 88cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 112cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 120cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror which is angled for ease of use.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 86cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the rear of the lobby.
• The distance from the main entrance is 50m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The 1st, 2nd, 3rd and 4th floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 900kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 150cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs (1st to 2nd Floor). Skip to the next section.

Stairs (1st to 2nd Floor)

• The stairs are located in the lobby, straight ahead as you enter.
• The 1st and 2nd floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Hotel Corridors. Skip to the next section.

Hotel Corridors

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout walkways.
• Circulation View
  • Doors are held open along circulation routes.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • Some flooring is shiny and patterned.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests.
  • Lighting levels vary due to the size of the space.

You are on Hairdresser and Barber Shop (2nd Floor). Skip to the next section.

Hairdresser and Barber Shop (2nd Floor)

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• Access to the Shop View
  • The Hairdresser and Barber Shop is located on the 2nd floor of the Ocean Suites building.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 89cm.
  • The doors have a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The flooring is shiny.
  • There is background noise.
  • Seating available for customers includes: chairs with armrests.
  • Lighting levels vary due to the use of large glazed walls.
• Payment Counters and Checkouts View
  • The payment counter is located immediately beyond the entrance.
  • Signage is not provided for the counter.
  • The height of the counter is 120cm.
  • There is not a lowered section at the counter.
  • The counter has a television which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels vary due to the use of large glazed walls.

You are on Shop (2nd Floor - Carola dP Jewels). Skip to the next section.

Shop (2nd Floor - Carola dP Jewels)

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• Access to the Shop View
  • Carola dP Jewels is located on the 2nd floor of the Ocean Suites building.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 84cm.
  • The door has a low colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • The flooring is shiny.
  • There is no (or very little) background noise.
  • Seating available for customers includes: chairs without armrests.
  • Lighting levels vary due to the use of large glazed walls.
• Payment Counters and Checkouts View
  • The payment counter is located in the centre of the shop.
  • Signage is not provided for the counter.
  • The height of the counter is 77cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels vary due to the use of large glazed walls.

You are on Entrance (3rd Floor - Suite OS304 A). Skip to the next section.

Entrance (3rd Floor - Suite OS304 A)

• This entrance is located on the 3rd floor of the Ocean Suites building.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a key fob/card reader at a height of 114cm.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 85cm.
• The door has a low colour contrast.

You are on Kitchen, Diner and Lounge (Suite OS304 A). Skip to the next section.

Kitchen, Diner and Lounge (Suite OS304 A)

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• Kitchen View
  • The kitchen is located ahead and to the right as you enter.
  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • The work surface is 91cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The hob is 91cm from the floor.
  • A lowered hob is not available.
  • The oven is not at a suitable height for a wheelchair user.
  • The sink is 91cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • Facilities within the kitchen include a fridge freezer, a dishwasher, a washing machine, a tumble dryer, a microwave, a kettle and a toaster.
  • The following appliances are at a suitable height for a wheelchair user: washer dryer.
  • Lighting levels were even at the time of the survey.
• Dining Room View
  • The dining room is located between the kitchen and the lounge in the communal space.
  • There is step-free level access into the dining room.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
• Lounge View
  • The lounge is located at the far end of the communal space.
  • There is step-free level access into the lounge.
  • The kitchen is open plan.
  • The walls and floor have a high colour contrast.
  • Seating available in the lounge includes: armchairs and sofas.
  • Furniture available in the lounge includes: coffee tables and desks.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is a TV.
  • Lighting levels were even at the time of the survey.
  • There is a terrace which is accessed via a manual door from the lounge.
  • The width of the terrace door opening is 95cm.
  • The terrace is accessed via a short ramp with a steep gradient.

You are on Bedroom and Ensuite with Adaptations (Suite OS304 A). Skip to the next section.

Bedroom and Ensuite with Adaptations (Suite OS304 A)

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• Bedroom Access View
  • The bedroom surveyed is located to the right of the communal area.
  • The distance from the suite entrance is 7m.
  • The most accessible route to the bedroom has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the bedroom.
  • The door opens inwards and has a low colour contrast.
  • The door requires effort to open.
  • The width of the opening is 73cm.
• Bedroom Features View
  • The bedroom has a king bed.
  • The top of the mattress is 61cm from the floor.
  • The space under the bed is 10cm from the floor.
  • Seating available in the bedroom includes: a chair without armrests.
  • Furniture available in the bedroom includes: a desk.
  • The following is also available in this bedroom: bedside plug sockets.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey.
  • This bedroom has an adjoining room.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens by sliding and has a low colour contrast.
  • The door requires effort to open.
  • The width of the opening is 134cm.
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 305cm (width) x 225cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a lateral transfer space next to the toilet.
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the left as you face the toilet.
  • The horizontal grab rail has a medium colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the right as you face the toilet.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 64cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 87cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a bar of soap.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 160cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a wheel in shower.
  • There is a fixed shower head and a separate detachable shower head.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • There is no emergency alarm.

You are on Exit (Pool). Skip to the next section.

Exit (Pool)

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 170cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Grounds (Pine Cliffs Hotel and Ocean Suites). Skip to the next section.

Grounds (Pine Cliffs Hotel and Ocean Suites)

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• About View
  • The following is available in this area: gardens, walkways, grounds, swimming pools, restaurants, bars, cafés and a beach.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: concrete and cobbles.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: uneven surfaces and narrow gaps.
  • There is wayfinding signage in this area.
  • There are seats situated along the paths for people to rest.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: parts of the grounds to the rear of Pine Cliffs Hotel (depending on route taken).
  • The following areas have step-free access via slopes: all facilities within the grounds around Pine Cliffs Hotel.
  • The steps in the grounds near Pine Cliffs Hotel and Ocean Suites can be bypassed using selected paths as alternatives.
  • There is an external route to the left of the main hotel entrance that allows guests to bypass the steps that are located immediately to the rear of the Pine Cliffs Hotel by going around the side of the building rather than through it.
  • This route allows step-free access to all the restaurants and pools in the grounds to the rear of Pine Cliffs Hotel and next to Ocean Suites, including Lemon Square.
  • Some of these paths have slopes with steep gradients or uneven surfaces.

You are on Escape Room (Lemon Square). Skip to the next section.

Escape Room (Lemon Square)

• The room is located on the outer wall of the Ocean Suites building, in Lemon Square.
• The most accessible route to the room has a step.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.
• There is written text signage on or near the door.
• There is one step into the room.
• There are no handrails for the step.
• The step is clearly marked.
• The height of the step is not between 15cm and 18cm.
• The height of the step is 5cm.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 124cm.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Seating available in this room includes: benches and stools.
• There is not a hearing assistance system.
• There is background noise in this room.
• Announcements are audible.
• Lighting levels were even at the time of the survey.
• There are 2 separate escape rooms available with the main room; a digital escape room (suitable for families and children) and a traditional escape room (suitable for small groups of adults).
• The digital escape room has an interactive screen and controls; the touchpoints and controls range from 95cm to 70cm in height.
• Lighting changes during the event, including lighting effects, colour changes etc.
• The door opening width for the digital escape room is 69cm.
• The door opening width for the traditional escape room is 59cm.

You are on Shop (Lemon Square - Chá De Cores Concept Store). Skip to the next section.

Shop (Lemon Square - Chá De Cores Concept Store)

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• Access to the Shop View
  • Chá De Cores Concept Store is located in Lemon Square.
  • The most accessible route has a step.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is one step into the shop.
  • There are no handrails for the step.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 4cm.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 99cm.
  • The door has a medium colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of product aisle widths are under 120cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There may be background noise.
  • Seating available for customers includes: stools.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located at the rear of the shop.
  • Signage is not provided for the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 102cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.
  • There are 2 small standard fitting rooms available.

You are on Shop (Lemon Square - Waves). Skip to the next section.

Shop (Lemon Square - Waves)

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• Access to the Shop View
  • Waves is located in Lemon Square.
  • The most accessible route has a step.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is one step into the shop.
  • There are no handrails for the step.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 4cm.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 99cm.
  • The door has a medium colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of product aisle widths are under 120cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
  • There is a small fitting room.
• Payment Counters and Checkouts View
  • The payment counter is located at the rear of the shop.
  • Signage is not provided for the counter.
  • The height of the counter is 94cm.
  • There is not a lowered section at the counter.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Shop (Wines and Co). Skip to the next section.

Shop (Wines and Co)

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• Access to the Shop View
  • Wines and Co is located in Lemon Square.
  • Wine tasting events are available.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is one step into the shop.
  • There are no handrails for the step.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 4cm.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 100cm.
  • The doors have a medium colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • The flooring is shiny.
  • There is no (or very little) background noise.
  • Seating available for customers includes: high stools.
  • Lighting levels were even at the time of the survey.
  • The tables heights are 95cm and 111cm.
• Payment Counters and Checkouts View
  • The payment counter is located at the rear of the shop, to the right.
  • Signage is not provided for the counter.
  • The height of the counter is 112cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.