You are on Overview. Skip to the next section.

Overview

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• About View
  • Pine Cliffs Resort is split into 6 distinct types/areas of accommodation tailored to different travel needs:
  • - Pine Cliffs Hotel, a Luxury Collection Resort
  • - Pine Cliffs Ocean Suites, a Luxury Collection Resort
  • - Pine Cliffs Residence, a Luxury Collection Resort
  • - Pine Cliffs Gardens
  • - Pine Cliffs Suites and Vacation Club
  • - Pine Cliffs Village
  • In total there are 817 accommodation options made up of rooms, suites, apartments, residences, villas and townhouses.
  • There are 5 bedrooms with adaptations across the resort.
  • This Detailed Access Guide is for Pine Cliffs Residence, a Luxury Collection Resort.
  • Pine Cliffs Residence is made up of 13 residence buildings: S1 (Flamingo), S2 (Cuco), S3 (Canário), S4 (Pardal), S5 (Rola), S6 (Papagaio), S7 (Pintassilgo), S8 (Gaivota), S9 (Pisco), S10 (Guarda – Rios), S11 (Picapau), S12 (Cisne) and S13 (Arcebispo).
  • There are 154 suites across the 13 buildings.
  • There are no suites with adaptations available in these buildings.
  • All buildings have similar access.
  • S2 (Cuco) residence building was the example residence building surveyed.
  • There is stepped access to the bedrooms.
  • There are no bedrooms with adaptations available.
  • Only assistance dogs are welcomed here.
  • Shared facilities include: a restaurant, a gym, a spa, a shop and a swimming pool.
• Parking and Public Transport View
  • The venue has its own car park.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is stepped access at the most accessible entrance.
  • There is step-free level access throughout all areas.
  • There are no doors to open along circulation routes.
  • The ground, 1st and 2nd floors can be accessed via a standard lift and stairs.
  • There is also lift access to the gym on floor 0 in the lobby building.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • There is a water bowl available for assistance dogs.
• Related Access Guides View
  • View information on Pine Cliffs Resort - Albufeira - Pine Cliffs Residence - Food and Drink (opens new tab).
  • View information on Pine Cliffs Resort - Albufeira - Pine Cliffs Residence - Swimming Pools, Spa and Fitness (opens new tab).
  • View information on Pine Cliffs Resort Overview and Beach (opens new tab).

You are on Toilet and Changing Facilities (Pine Cliffs Residence). Skip to the next section.

Toilet and Changing Facilities (Pine Cliffs Residence)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located in the Active by Serenity Health Club.
  • The toilet with adaptations has a transfer space on both sides.
  • Female and male step-free standard toilet facilities are located in the standard changing rooms in the Active by Serenity Health Club.
  • Female and male standard toilet facilities with stepped access are located next to the restaurant and also next to the pool.
  • Gender neutral standard toilet facilities with stepped access are located next to the Junior Soccer Field and Adventure Park hut.
• Changing Facilities View
  • Standard changing facilities are located in the Active by Serenity Health Club.
  • Parent and baby changing facilities are located in the toilet with adaptations and some of the standard toilets.
• Washroom and Shower Facilities View
  • Standard shower facilities are located in the changing rooms and in the toilets next to the pool.

You are on Lobby Entrance. Skip to the next section.

Lobby Entrance

• This entrance is located to the right as you enter.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 2 steps.
• There are no handrails for the steps.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 5cm.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 170cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.

You are on Lobby. Skip to the next section.

Lobby

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: reception / check-in, a concierge service, a luggage room and a seating area.
  • There is step-free level access throughout the lobby area.
  • Some flooring is shiny and patterned.
  • There is background noise.
  • Lighting levels vary due to the use of large glazed walls.
• Reception / Check-In View
  • The height of the reception desk is 120cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
• Other Services View
  • The Concierge desk was surveyed.
  • The height of the desk is 106cm.
  • There is not a lowered section at the desk.
  • The desk has windows which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
• Seating View
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Some seating is fixed.
  • Furniture available in this area includes: coffee tables.
  • Some tables are fixed.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest.

You are on Lift (Lobby Building). Skip to the next section.

Lift (Lobby Building)

• The lift surveyed is located off the lobby.
• The distance from the lobby entrance is 7m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Floors 1 and 0 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 675kg.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 112cm (width) x 140cm (depth).
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

You are on Stairs (Lobby Building). Skip to the next section.

Stairs (Lobby Building)

• The stairs are located off the lobby.
• Floors 1 and 0 can be accessed by these stairs.
• There are no handrails for the steps.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Active by Serenity Health Club - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Active by Serenity Health Club - Transfer Both Sides)

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• Location View
  • The toilet surveyed is located in the Active by Serenity Health Club reception area.
  • The distance from the lift is 1m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 89cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 220cm (width) x 220cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The lateral transfer space on the left is 100cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 80cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder cannot be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 65cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 89cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 126cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a high colour contrast.
  • The towel dispenser is 118cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror which is angled for ease of use.
  • There is no shelf.
  • The cubicle has a waste bin, a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.

You are on Shop (The Deli). Skip to the next section.

Shop (The Deli)

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• Access to the Shop View
  • The Deli is located on the outer wall of the Pine Cliffs Residence lobby building.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is one step into the shop.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 4cm.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 80cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding top cabinets.
  • There is background noise.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located immediately to the right as you enter.
  • Signage is not provided for the counter.
  • The height of the counter is 98cm.
  • There is not a lowered section at the counter.
  • The counter has windows which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Parking (Cuco). Skip to the next section.

Parking (Cuco)

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• Car Park View
  • The car park is located in front of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and block paving.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Building Access Point - Cuco. Skip to the next section.

Building Access Point - Cuco

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• Access Point View
  • This access point is located at the front of the building.
  • The approach to the access point has uneven surfaces.
  • The access point is not clearly signed.
  • There is sloped and stepped access at the access point.
  • The slope does not bypass the step.
  • The slope has a steep gradient.
  • There is one step at the access point.
  • There are no handrails for the step.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 7cm.
  • There is an open gap at this access point.
  • The width of the opening is more than 200cm.

You are on Building Corridors (Cuco). Skip to the next section.

Building Corridors (Cuco)

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout walkways.
• Circulation View
  • There are no doors to open along circulation routes.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some flooring is shiny and patterned.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.

You are on Entrance (Ground Floor - Cuco - Suite S202). Skip to the next section.

Entrance (Ground Floor - Cuco - Suite S202)

• This entrance is located on the ground floor of S2 (Cuco) building.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There is one step as you enter.
• There are no handrails for the step.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm.
• The height of the step is 7cm.
• There is a key fob/card reader at a height of 119cm.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the opening.
• The door has a high colour contrast.

You are on Kitchen, Diner and Lounge (Cuco - Suite S202). Skip to the next section.

Kitchen, Diner and Lounge (Cuco - Suite S202)

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• Kitchen View
  • The kitchen is located immediately to the right as you enter the suite.
  • There is step-free level access into the kitchen.
  • There is an opening without doors.
  • The width of the opening is 74cm.
  • The walls and floor have a low colour contrast.
  • The work surface is 90cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The hob is 90cm from the floor.
  • A lowered hob is not available.
  • The sink is 90cm from the floor.
  • Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave, a kettle and a toaster.
  • Lighting levels were even at the time of the survey.
• Dining Room View
  • The dining room is located between the kitchen and the lounge.
  • There is step-free level access into the dining room.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lounge View
  • The lounge is located at the far end of the communal space.
  • There is step-free level access into the lounge.
  • The area is open plan.
  • The walls and floor have a high colour contrast.
  • Seating available in the lounge includes: chairs without armrests, armchairs, sofas and stools.
  • Some seating is fixed.
  • Furniture available in the lounge includes: coffee tables.
  • There is a TV.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is a large rug in the lounge with a 1cm lip.
  • There is small terrace area outside the lounge.
  • Access is via double, manual sliding doors.
  • There width of the opening is 102cm.
  • The doors require effort to open.
  • There is a 4cm threshold in the doorway and a 6cm step down to the terrace.
• Laundry Room View
  • The laundry room is located immediately to the left as you enter, opposite the kitchen.
  • There is step-free level access into the laundry room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 64cm.
  • The door has a high colour contrast.
  • The walls and floor have a low colour contrast.
  • Facilities within the laundry room include a washing machine and a tumble dryer.
  • Lighting levels were even at the time of the survey.

You are on Standard Bedroom and Ensuite (Cuco - Suite S202). Skip to the next section.

Standard Bedroom and Ensuite (Cuco - Suite S202)

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• Bedroom Access View
  • The bedroom surveyed is located at the end of a corridor off the left side of the communal space.
  • The distance from the suite entrance is 8m.
  • The most accessible route to the bedroom has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the bedroom.
  • The door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 74cm.
• Bedroom Features View
  • The bedroom has a king bed.
  • The top of the mattress is 65cm from the floor.
  • Seating available in the bedroom includes: an armchair.
  • Furniture available in the bedroom includes: a coffee table.
  • The following is also available in this bedroom: bedside plug sockets.
  • Lighting levels were low at the time of the survey.
  • There is a terrace, which is accessed via a manual door.
  • The width of the terrace door opening is 90cm.
  • There is a 4cm threshold in the doorway and a 6cm step down to the terrace.
  • There is a large rug in the bedroom with a 1cm lip.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 74cm.
  • Internally the door has a high colour contrast.
• Ensuite Dimensions and Features View
  • The toilet seat has a low colour contrast.
  • The toilet roll holder has a high colour contrast.
  • There is a bar of soap.
  • There is a hand towel for drying hands.
  • There is not a hand dryer.
  • The wash basin has twist/turn mixer taps.
  • Additional features include: a mirror, a coat hook and a shelf.
  • The ensuite has a pedal bin.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a wheel in shower and a lowered bath.
  • There is a fixed shower head.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • The bath has twist/turn mixer controls.

You are on Standard (2nd) Bedroom (Cuco - Suite S202). Skip to the next section.

Standard (2nd) Bedroom (Cuco - Suite S202)

• The bedroom surveyed is located in a corridor off the left side of the communal space.
• The distance from the suite entrance is 7m.
• The most accessible route to the bedroom has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access into the bedroom.
• The door opens inwards and has a low colour contrast.
• The door is easy to open.
• The width of the opening is 74cm.

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• Bedroom Features View
  • The bedroom has twin single beds.
  • The top of the mattress is 62cm from the floor.
  • Seating available in the bedroom includes: a chair without armrests.
  • Furniture available in the bedroom includes: a desk.
  • The following is also available in this bedroom: bedside plug sockets.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Standard (2nd) Bathroom (Cuco - Suite S202). Skip to the next section.

Standard (2nd) Bathroom (Cuco - Suite S202)

• The bathroom surveyed is located in a corridor off the left side of the communal space, opposite the 2nd bedroom.
• The distance from the suite entrance is 7m.
• The most accessible route to the bathroom has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access into the bathroom.
• The door opens inwards and has a low colour contrast.
• The door is easy to open.
• The width of the opening is 74cm.
• The door has a key lock.
• Internally the door has a high colour contrast.

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• Dimensions and Features View
  • The toilet seat has a low colour contrast.
  • The toilet roll holder has a high colour contrast.
  • There is a bar of soap.
  • There is a hand towel for drying hands.
  • There is not a hand dryer.
  • The wash basin has twist/turn mixer taps.
  • The bathroom has a pedal bin.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a lowered bath with an overhead shower.
  • The bath has twist/turn mixer controls.
  • There is a detachable shower head.
  • The shower controls are twist turn mixer.

You are on Lift (Cuco). Skip to the next section.

Lift (Cuco)

• The lift surveyed is located immediately to the left as you enter.
• The distance from the building access point is 4m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The ground, 1st and 2nd floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 675kg.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 89cm.
  • The internal dimensions of the lift are 111cm (width) x 140cm (depth).
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

You are on Stairs (Cuco). Skip to the next section.

Stairs (Cuco)

• The stairs are located to the right as you enter.
• The ground, 1st and 2nd floors can be accessed by these stairs.
• There is a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.

You are on Grounds (Pine Cliffs Residence). Skip to the next section.

Grounds (Pine Cliffs Residence)

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• About View
  • The following is available in this area: a sports pitch, woodland, walkways, grounds, a swimming pool, a restaurant and a golf course.
  • Additional facilities in this area include: an adventure park and an outdoor bootcamp area.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: concrete and cobbles.
  • The majority of the surfaced footpaths are not wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: uneven surfaces.
  • There are also unsurfaced paths/trails in limited areas.
  • Path or trail surfaces consist of: grass and sand.
  • The majority of the unsurfaced footpaths are not wide enough for wheelchair users.
  • Some paths/trails have sections with: uneven surfaces.
  • There is wayfinding signage in this area.
  • There are some seats situated along the paths for people to rest.
  • There is not step-free level access throughout.
  • The following areas have stepped access: some of the buildings.
  • There are slopes on many of the paths throughout this part of the resort.
  • Some slopes have short steep sections.
  • Most steps can be bypassed by taking alternative routes.
  • There are some areas where you have to walk along the road as there is no footpath.
  • Alternatively, guests can use the shuttle service.

You are on Counter (Adventure Park). Skip to the next section.

Counter (Adventure Park)

• The counter is located on the outer wall of a hut, next to the Junior Soccer Field.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.
• There is one step to the counter.
• There are no handrails for the step.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm.
• The height of the step is 14cm.
• The height of the counter is 111cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables.

You are on Standard Toilet Facilities (Junior Soccer Field and Adventure Park). Skip to the next section.

Standard Toilet Facilities (Junior Soccer Field and Adventure Park)

• The gender neutral toilet facilities were surveyed.
• The toilet is located in WC cabin next to the adventure park hut.
• The distance from the adventure park counter is 20m.
• The most accessible route to the toilet has step-free level access.
• There are no doors to open along the most accessible route.
• This route has uneven surfaces.
• There is one step into the toilet.
• There are no handrails for the step.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm.
• There is not any signage on or near the door.
• The door opens outwards and has a medium colour contrast.
• The door is easy to open.
• The width of the opening is 67cm.
• Internally the door has a medium colour contrast.
• Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
• The wash basin has a push tap.
• Hand drying facilities include: a wall mounted towel dispenser.
• Lighting levels were low at the time of the survey.
• The tap is operated by foot pump.