Access Guide
Overview
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About
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- Pine Cliffs Resort is split into 6 distinct types/areas of accommodation tailored to different travel needs: - Pine Cliffs Hotel, a Luxury Collection Resort
- - Pine Cliffs Ocean Suites, a Luxury Collection Resort
- - Pine Cliffs Residence, a Luxury Collection Resort
- - Pine Cliffs Gardens
- - Pine Cliffs Suites and Vacation Club
- - Pine Cliffs Village
- In total there are 817 accommodation options made up of rooms, suites, apartments, residences, villas and townhouses.
- There are 5 bedrooms with adaptations across the resort.
- This Detailed Access Guide is for Pine Cliffs Village.
- Pine Cliffs Village is made up of a combination of Villas (M1-M59 and Z1-Z6), Apartments (A1-A8), Townhouses (B1-B68) and Terraces (T1-T20)
- There are 133 accommodation options across these buildings.
- There is no accommodation with adaptations available in these buildings.
- Townhouse B60 was the example accommodation building surveyed.
- There is stepped access to the bedrooms.
- There are no bedrooms with adaptations available.
- Only assistance dogs are welcomed here.
- Shared facilities include: a restaurant and a swimming pool.
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Parking and Public Transport
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- The venue has its own car park.
- There is on-street standard parking.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- The resort has a shuttle service with designated stops located throughout the 6 areas.
- The shuttle service can also be booked through the hotel reception for collections from specific requested locations.
- Shuttle vehicles include vans and golf buggies.
- There is one van which can accommodate a wheelchair user without the need to transfer.
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- There are no doors to open along circulation routes.
- The ground, mezzanine and 1st floors can be accessed via stairs.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
- Related Access Guides View
Toilet and Changing Facilities (Pine Cliffs Village)
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located in Yakuza Algarve by Olivier Restaurant.
- The toilet with adaptations has a right hand transfer space.
- Female and male step-free standard toilet facilities are located in Yakuza Algarve by Olivier Restaurant.
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Washroom and Shower Facilities
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- Standard shower facilities are located at poolside.
Parking (Pine Cliffs Village - Vehicular Entrance)
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Car Park
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- The car park is located in the square which is located immediately beyond the vehicular entrance to the resort.
- The car park is open air/surface.
- The car park surface consists of cobbles.
- There are no designated Blue Badge parking bays available.
- There is a shuttle stop in this parking area.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Parking (Townhouse B60)
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Public Parking
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- On-street standard parking is available.
- There is a public car park located at the Ocean Suites building.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.
Building Access Point (Townhouse B60)
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Access Point
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- This access point is located at the front of the building.
- The approach to the access point has uneven surfaces.
- The access point is clearly signed.
- There is stepped access at the access point.
- There is one step at the access point.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 9cm.
- There is a single gate at this access point.
- The gate opens away from you.
- The gate is easy to open.
- The width of the opening is 86cm.
- The gate has a high colour contrast.
Entrance (Townhouse B60)
- This entrance is located at the front of the building, after the gate.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There is one step as you enter.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 12cm.
- There is a key fob/card reader at a height of 112cm.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a high colour contrast.
Kitchen, Diner and Lounge (Townhouse B60)
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Kitchen
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- The kitchen is located off the dining area, in the ground floor communal space.
- There is step-free level access into the kitchen.
- There is an opening without doors.
- The width of the opening is 86cm.
- The walls and floor have a high colour contrast.
- The work surface is 89cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 92cm from the floor.
- A lowered hob is not available.
- The oven is not at a suitable height for a wheelchair user.
- The sink is 90cm from the floor.
- A lowered sink is not available.
- The sink has a lever mixer tap.
- Seating available in the kitchen includes: stools.
- Facilities within the kitchen include a fridge freezer, a dishwasher, a washing machine, a microwave, a kettle and a toaster.
- The following appliances are at a suitable height for a wheelchair user: washing machine.
- Lighting levels were even at the time of the survey.
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Dining Room
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- The dining room is located in the ground floor communal space.
- There is step-free level access into the dining room.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- Lighting levels were even at the time of the survey.
- There is terrace area outside the dining area which has stepped access via a manual door.
- The width of the door opening is 110cm and the height of the step is 9cm.
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Lounge
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- The lounge is located on a mezzanine level between the ground and 1st floors.
- There are 4 steps into the lounge.
- There are no handrails for the steps.
- The steps are unmarked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 20cm.
- The depth of the steps is not between 30cm-45cm.
- There is an opening without doors.
- The width of the opening is 86cm.
- The walls and floor have a high colour contrast.
- Seating available in the lounge includes: armchairs and sofas.
- Some seating is fixed.
- Furniture available in the lounge includes: coffee tables.
- There is a TV.
- Lighting levels were even at the time of the survey.
Stairs (Townhouse B60)
- The stairs are located to the right as you enter, off the dining area.
- The ground, mezzanine and 1st floors can be accessed by these stairs.
- There are handrails on both sides, which are within reach.
- The handrails are not easy to grip.
- The handrails do not cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are unmarked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 20cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were even at the time of the survey.
Standard (2nd) Bedroom (Townhouse B60)
- The bedroom surveyed is located on the 1st floor.
- The most accessible route to the bedroom has stepped access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the bedroom.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 71cm.
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Bedroom Features
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- The bedroom has twin single beds.
- The top of the mattress is 59cm from the floor.
- Some flooring is patterned.
- Seating available in the bedroom includes: a stool.
- Lighting levels vary due to the use of large glazed walls.
- There is a balcony, which is accessed via a manual door.
- The width of the balcony door opening is 53cm.
- The balcony is very small with no seating space.
Standard (2nd) Bathroom (Townhouse B60)
- The bathroom surveyed is located on the 1st floor.
- The most accessible route to the bathroom has stepped access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the bathroom.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 71cm.
- The door has a key lock.
- Internally the door has a medium colour contrast.
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Dimensions and Features
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- The toilet seat has a low colour contrast.
- The toilet roll holder has a high colour contrast.
- There is a bar of soap.
- There is a hand towel for drying hands.
- There is not a hand dryer.
- The wash basin has a lever mixer tap.
- The bathroom has a pedal bin.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The ensuite has a lowered bath with an overhead shower.
- The bath has a twist/turn mixer control.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are twist turn mixer.
Standard Bedroom and Ensuite (Townhouse B60)
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Bedroom Access
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- The bedroom surveyed is located on a mezzanine level above the 1st floor.
- The most accessible route to the bedroom has stepped access.
- There are no doors to open along the most accessible route.
- There are 4 steps into the bedroom.
- There are no handrails for the steps.
- The steps are unmarked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 20cm.
- The depth of the steps is not between 30cm-45cm.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 71cm.
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Bedroom Features
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- The bedroom has a king bed.
- The top of the mattress is 57cm from the floor.
- Some flooring is patterned.
- Seating available in the bedroom includes: a stool.
- Lighting levels were even at the time of the survey.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 71cm.
- Internally the door has a medium colour contrast.
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Ensuite Dimensions and Features
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- The toilet seat has a low colour contrast.
- The toilet roll holder has a high colour contrast.
- There is a bar of soap.
- There is a hand towel for drying hands.
- There is not a hand dryer.
- The wash basin has a lever mixer tap.
- Additional features include: a mirror, a coat hook and a shelf.
- The ensuite has a pedal bin.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey.
- The ensuite has a shower with a step.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are twist turn mixer.
Grounds (Pine Cliffs Village)
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About
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- The following is available in this area: gardens, walkways, grounds, a swimming pool and a restaurant.
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Getting Around
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- There are surfaced footpaths in some areas.
- Surfaced footpaths consist of: tarmac, paving slabs, cobbles and decking.
- The majority of the surfaced footpaths are not wide enough for wheelchair users.
- Some footpaths have sections with potential obstacles such as: uneven surfaces.
- There is wayfinding signage in this area.
- There are some seats situated along the paths for people to rest.
- There is not step-free level access throughout.
- The following areas have stepped access: some buildings, the square at the main vehicular entrance and the pool (depending on the routes taken).
- There are slopes on many of the paths throughout this part of the resort.
- Most steps can be bypassed by taking alternative routes.
- There are some areas where you have to walk along the road as there is no footpath.
- Alternatively, guests can use the shuttle service.
