Access Guide
Overview
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About
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- There are 338 bedrooms.
- There is step-free level access to all bedrooms.
- There is 1 bedroom with adaptations.
- There is step-free level access to the bedroom.
- The bedroom has an ensuite bathroom with a wheel in shower.
- Only assistance dogs are welcomed here.
- Shared facilities include: restaurants, bars, a gym, a spa, a games room, shops and swimming pools.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is 1 other entrance.
- There is step-free level access at the other entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the suites on level 3 of the Sands Tower, the indoor pool and the beach.
- The following areas have step-free access via slopes or ramps: the outdoor pool areas.
- Doors are held open along circulation routes.
- Access throughout may include pillars.
- Floors 1 to 9 in the Sunrise, Twilight and Sunset Towers can be accessed via a standard lift.
- Floors 5 to 1 in the Sands Tower can be accessed via a standard lift.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 9 toilets with adaptations.
- The toilets with adaptations are located in the male toilet facilities in both of the lobbies, in the male and female toilet facilities along the corridor between the Sunrise and Sands Towers, in the male and female toilet facilities near the outside pool, in the Agliolio Restaurant, in the Essence Bar and in the Essence Restaurant.
- The transfer space varies between toilets with adaptations.
- Female and male step-free standard toilet facilities are located in both of the lobbies, along the corridor between the Sunrise and Sands Towers, near the outside pool, in the spa, along the corridor from the Sands Tower to the beach, in the Agliolio Restaurant, in the Essence Bar and in the Essence Restaurant.
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Changing Facilities
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- Standard changing facilities are located in the spa area.
- Parent and baby changing facilities are located in the corridor of the toilet facilities in both of the lobbies, in the male and female toilet facilities along the corridor between the Sunrise and Sands Towers, in the male and female toilet facilities near the outside pool, and in the toilet with adaptations near Agliolio Restaurant.
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Washroom and Shower Facilities
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- Shower facilities with adaptations are located within the Lagoon pool toilet with adaptations.
- Standard shower facilities are located by the main pool and within the changing area at the spa.
Parking
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Car Park
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- The car park is located to the land side of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 231cm (width) x 600cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 25m from the main entrance.
- The most accessible route from the Blue Badge parking has a slight slope.
- This route has uneven surfaces.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of the main entrance doors, on the roundabout.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Main)
- This entrance is located between the Sunrise and Twilight Towers.
- The manual doors on either side of the revolving door were surveyed.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 84cm.
- The door has a low colour contrast.
Lobby
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Access
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- There is step-free level access to the lobby.
- The following are located in the lobby area: reception / check-in, a concierge service, a car hire service, an excursions service, shops, a seating area, a bar, a toilet with adaptations and standard toilets.
- There is step-free level access throughout the lobby area.
- Some flooring is shiny and patterned.
- There is deep pile carpet in some areas.
- There is background noise which varies depending on the time of day.
- There is wayfinding signage in the lobby area.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels vary due to the use of large glazed walls.
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Reception / Check-In
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- The height of the reception desk is 90cm.
- There is a lowered section at the desk (a writing shelf).
- The height of the lowered section is 65cm.
- The reception has a television which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is not a hearing assistance system.
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Other Services
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- The Concierge counter was surveyed.
- The height of the counter is 104cm.
- There is a lowered section at the counter.
- The height of the lowered section is 65cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- The Guest relations desk was surveyed.
- The height of the desk is 66cm.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- The Excursions Desk was surveyed.
- The height of the desk is 66cm.
- There is not a hearing assistance system.
- The Car Hire desk was surveyed.
- The height of the desk is 66cm.
- There is not a hearing assistance system.
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Seating
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- Seating available in this area includes: armchairs and sofas.
- Furniture available in this area includes: coffee tables.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest.
Toilet with Adaptations (Lobby - Male - Right Hand Transfer)
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Location
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- The toilet surveyed is located on the right hand side of the lobby as you enter.
- The distance from the main entrance is 25m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 85cm.
- There is a second door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 87cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 145cm (width) x 199cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 65cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There is a horizontal grab rail on the transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet has a padded backrest.
- The toilet roll holder cannot be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 115cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 69cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 92cm from the floor.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are no coat hooks.
- The walls and floor have a medium colour contrast.
- Lighting levels were low at the time of the survey.
Hotel Corridors
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Access
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- There is step-free access between floors via lift.
- The hotel is made up 4 main buildings; Sunset Tower, Twilight Tower, Sunrise Tower and the Sands Tower.
- The main buildings are joined via large glazed lobbies and corridors.
- Access to the suites on Level 3 of the Sands Tower is via a step.
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Circulation
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- Doors are held open along circulation routes.
- Access throughout may include pillars.
- The contrast between the walls and floor varies between low and high along circulation routes.
- Some flooring is shiny and patterned.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: armchairs, sofas and benches.
- Lighting levels vary due to the size of the space.
Lift (Sunset Tower)
- The lift surveyed is located in the Sunset Tower, along the corridor to the left.
- The distance from the lobby is 45m.
- The most accessible route to the lift has step-free level access.
- Doors are held open along the most accessible route.
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Standard Lift
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- Floors 1 to 7 can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1000kg.
- The control buttons have a low colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 99cm.
- The internal dimensions of the lift are 156cm (width) x 138cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a high colour contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There are other lifts available at this location which are of a similar size.
- There are similar lifts in each of the towers.
Stairs (Sunset Tower)
- The stairs are located in the Sunset Tower, along the corridor to the left.
- Floors 1 to 7 can be accessed by these stairs.
- There is a single manual door to access the stairwell.
- There is a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were even at the time of the survey.
Shop (Deli Shop)
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Access to the Shop
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- The shop is located on level 1 of the Sunset Tower.
- The most accessible route has a lift.
- There are no doors to open along the most accessible route.
- There is step-free level access into the shop.
- There are double manual doors.
- The doors are permanently held open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 81cm.
- The doors have a high colour contrast.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and sliding top cabinets.
- There is no (or very little) background noise.
- Lighting levels vary due to the use of large glazed walls.
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Payment Counters and Checkouts
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- The payment counter is located ahead and to the left as you enter.
- Signage is not provided for the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has windows which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels vary due to the use of large glazed walls.
Lift (Sunrise Tower)
- The lift surveyed is located in the Sunrise Tower, along the corridor to the right of the reception desk.
- The distance from the reception desk is 15m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- Floors 1 to 9 can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1000kg.
- The control buttons have a low colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 100cm.
- The internal dimensions of the lift are 156cm (width) x 138cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a high colour contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
- There are similar lifts in each of the towers.
Stairs (Sunrise Tower)
- The stairs are located in the Sunrise Tower, along the corridor to the right of the reception desk.
- Floors 1 to 9 can be accessed by these stairs.
- There is a single manual door to access the stairwell.
- There is a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were even at the time of the survey.
Entrance (Sunrise Tower - Floor 6 - Suite 3638)
- This entrance is located on Floor 6, in the left hand side of the corridor, to the right as you exit the lift lobby.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is a key fob/card reader at a height of 116cm.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 88cm.
- The door has a high colour contrast.
- There is numbered signage on the door.
Lounge and Kitchen - Suite 3638
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Kitchen
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- The kitchen is located to the right as you enter the suite.
- There is step-free level access into the kitchen.
- The walls and floor have a high colour contrast.
- The work surface is 88cm from the floor.
- A lowered work surface is available.
- The lowered work surface has a knee recess.
- The lowered work surface is 82cm from the floor.
- Overhead and under counter cupboards are available.
- The hob is 89cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 89cm from the floor.
- A lowered sink is not available.
- The sink has a lever mixer tap.
- Seating available in the kitchen includes: chairs without armrests.
- Furniture available in the kitchen includes: tables.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave, a kettle and a toaster.
- The following appliances are at a suitable height for a wheelchair user: dishwasher.
- Lighting levels were even at the time of the survey.
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Lounge
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- The lounge is located ahead after you enter the suite.
- There is step-free level access into the lounge.
- The kitchen is open plan.
- There is room for a wheelchair user to manoeuvre.
- The walls and floor have a high colour contrast.
- Seating available in the lounge includes: armchairs and sofas.
- Furniture available in the lounge includes: coffee tables.
- There is a TV with subtitles.
- Lighting levels vary due to there being different types of lights in the space.
Bedroom and Ensuite with Adaptations (Suite 3638)
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Bedroom Access
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- The bedroom surveyed is located to the left of the lounge area.
- The distance from the suite entrance is 5m.
- The most accessible route to the bedroom has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the bedroom.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 90cm.
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Bedroom Features
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- The bedroom has a king bed.
- The top of the mattress is 64cm from the floor.
- The space under the bed is 16cm from the floor.
- Furniture can be moved to enable a manoeuvring space next to the bed.
- The flooring is patterned.
- Seating available in the bedroom includes: a chair without armrests and an armchair.
- Furniture available in the bedroom includes: a desk.
- The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
- There is no emergency alarm.
- Lighting levels vary due to there being different types of lights in the space.
- This bedroom does not have an adjoining room.
- There is a balcony, which is accessed via a manual door.
- The width of the balcony door opening is 92cm.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 91cm.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 394cm (width) x 225cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 72cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low colour contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a low colour contrast.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 54cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 77cm from the floor.
- There is a vertical grab rail on the right side of the wash basin.
- The wash basin grab rail has a low colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 103cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 154cm from the floor.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey.
- The ensuite has a wheel in shower.
- There is room for a wheelchair user to manoeuvre in the shower.
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a shower seat.
- The shower seat is 47cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a low colour contrast.
- There are no dropdown rails for the shower.
- There is no emergency alarm.
Stairs to Level 1 in Sunrise Tower
- The stairs are located along the corridor to the right of the reception desk, on the right hand side.
- Level 2 and Level 1 can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps have some clear markings.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Sunset Tower - Female - Level 1 - Left Hand Transfer)
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Location
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- The toilet surveyed is located within the female toilets, along the corridor between the Sunset and Sands Towers. A male facility is also available.
- The distance from the Sunset Tower lift is 20m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 89cm.
- There is a second door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 85cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 173cm (width) x 186cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 108cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a low colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 116cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a low colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 88cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 102cm from the floor.
- There is no emergency alarm.
- There is no mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are no coat hooks.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey.
Exit (Sunset Tower)
- The exit area is clearly signed.
- There is step-free level access at the exit.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The width of the opening is 76cm.
- The doors have a low colour contrast.
Grounds
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About
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- The following is available in this area: a playground, a sports court, walkways, grounds, swimming pools, bars and a beach.
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Getting Around
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- There are surfaced footpaths throughout.
- Surfaced footpaths consist of: concrete, paving slabs and boardwalk.
- The majority of the surfaced footpaths are wide enough for wheelchair users.
- Some footpaths have sections with potential obstacles such as: signs.
- There is wayfinding signage in this area.
- There are some seats situated along the paths for people to rest.
- There is not step-free level access throughout.
- The following areas have stepped access: the sports courts and beach.
- The following areas have step-free access via slopes or ramps: the swimming pool area.
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Playground
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- The play equipment is not within easy reach for a range of users.
- The following play experiences are available: sliding, climbing and viewing.
- Routes around the play equipment are firm and even.
- The majority of routes around the play equipment are at least 150cm wide.
Outdoor Kids Club
- The room is located on level 1 of the Sunset tower, near the outdoor swimming pool.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual gate.
- The gate opens towards you.
- The gate is easy to open.
- The width of the opening is 82cm.
- The gate has a low colour contrast.
- There are double manual doors.
- One of the doors was locked at the time of the survey but can be opened on request.
- The door is permanently held open.
- The width of the opening is 88cm.
- The doors have a low colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high colour contrast.
- There is not a hearing assistance system.
- Additional facilities/services include: a play area.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
