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Ramada Plaza Resort and Suites International Drive

6500 International Drive, Orlando, United States of America, 32819

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Access Guide

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Overview

  • About View
    • There are 298 bedrooms.
    • There is step-free level access to some of the bedrooms.
    • There are 22 bedrooms with adaptations.
    • There is step-free level access to some of the bedrooms with adaptations.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Only assistance dogs are welcomed here.
    • Shared facilities include: a restaurant, bars, a gym and swimming pools.
    • Other available services include coin operated laundries in North and South Tower, and the Guest Services room and Business Center in the lobby for hotel guests to use.
    • Access to the Sky Bar roof terrace pools, bar and fitness center is available to club level guests only.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is step-free access via ramp at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps: the bar, restaurant, South Tower accommodation, and main pools.
    • There are no doors to open along circulation routes.
    • Access throughout may include pillars.
    • Levels 1 to 12 can be accessed via a standard lift and stairs.
    • North and South Tower accommodation can be accessed by separate standard lifts.
      The Sky Bar roof terrace pools can be accessed by a platform lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • The alternative formats documents can be provided in include: large print (on request) and different languages.
    • There is a water bowl available for assistance dogs.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 7 toilets with adaptations.
    • The toilets with adaptations are located in the North Tower Level 1 female and male toilet facilities, Level 2 female and male toilet facilities, Level 12 roof terrace shared toilet facility, and in the South Tower Level 1 female and male toilet facilities.
    • The transfer space varies between toilets with adaptations.
    • The female and male cubicles in the South Tower Level 1 are shared as standard female and male cubicles.
    • Female and male step-free standard toilet facilities are located in the North Tower on Levels 1 and 2, and in the South Tower on Level 1.
    • Shared step-free standard toilet facilities are located in the fitness center in the North Tower on Level 12.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the North Tower Roof Terrace toilet with adaptations, and in the South Tower female and male toilet cubicles.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located by the poolside at the ground floor pools and by the rooftop terrace pools.

Parking

  • Car Park View
    • The car park is located at the front and side of the hotel.
    • The car park is open air/surface and sheltered.
    • The car park surface consists of tarmac, concrete and block paving.
    • The height of the restriction barrier is 213cm.
    • There are 9 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 383cm (width) x 565cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The hatched/marked zones vary between bays.
    • The nearest designated bay is 25m from the hotel entrance.
    • The most accessible route from the Blue Badge parking has a slight slope.
    • This route has uneven surfaces and bollards.
    • There is no Blue Badge parking on the upper level.
    • There are two sets of stairs to reach the upper level. These can be bypassed by using the platform lift.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the hotel entrance.
    • There is no dropped kerb from the drop-off point.
    • There is a level kerb with tactile paving between the drop-off point and the hotel entrance.

Parking Platform Lift

  • The lift surveyed is located at the side of the parking covered area giving access to the upper level parking.
  • The distance from the hotel entrance is 60m.
  • The most accessible route to the lift has slight slopes.
  • There are no doors to open along the most accessible route.
  • This route has bollards.
  • This lift is an enclosed platform lift.
  • Enclosed Platform Lift View
    • The ground and upper level parking can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 340kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 95cm.
    • The internal dimensions of the lift are 94cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • The lift has a separate door to exit.
    • At the time of survey (May 2026) the lift was not in service.

Entrance (Hotel)

  • This entrance is located at the front left of the hotel.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 105cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 112cm.
  • The doors have a low colour contrast.
  • The door entry is between the first and second set of doors. This can be overridden from the main reception desk.

Lobby

  • Access View
    • There is step-free level access to the lobby.
    • The following are located in the lobby area: reception / check-in, a luggage room, a seating area, a bar, a restaurant, toilets with adaptations and standard toilets.
    • There is step-free level access throughout the majority of the lobby area.
    • The following areas have stepped access: the Windows By The Lake Restaurant and Lakeside Lounge Bar.
    • The following areas have step-free access via ramps: the Windows By The Lake Restaurant and Lakeside Lounge Bar.
    • Some flooring is shiny and patterned.
    • There may be background noise.
    • There is wayfinding signage in the lobby area.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels vary due to the size of the space.
  • Reception / Check-In View
    • The height of the reception desk is 122cm.
    • There is a lowered section at the desk, but it was obstructed at the time of the survey.
    • The height of the lowered section is 85cm.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 122cm.
    • The payment machine is at a fixed height.
    • There is not a hearing assistance system.
  • Seating View
    • Seating available in this area includes: armchairs, sofas, benches and stools.
    • Furniture available in this area includes: coffee tables.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The guest business center and guest services are at the rear of the lobby.

Toilet with Adaptations (Lobby - Male - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in the North Tower Lobby. There is a similar cubicle in the female toilet facilities in the same location but with right hand transfer.
    • The distance from the main reception is 30m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • There is a second door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 83cm.
    • The door has a sliding bolt lock.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 235cm (width) x 190cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 94cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 47cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 83cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 99cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser can be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 103cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 120cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has no disposal facilities.
    • There is one coat hook.
    • The coat hook is 131cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.

Hotel Corridors

  • Access View
    • There is step-free access between floors via lift.
    • The hotel is divided into two towers, North and South, which are only connected at Level 1.
    • Access to the Windows By The Lake Restaurant and Lakeside Lounge Bar is via a slight ramp.
    • This ramp bypasses steps to the same locations.
    • Access to the South Tower from the North Tower and lobby is via slight slopes.
  • Circulation View
    • There is an automatic door along one of the circulation routes.
    • There is a high colour contrast between the walls and floor along the majority of circulation routes.
    • Some flooring is shiny and patterned.
    • There is background noise in some areas of the venue.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels vary due to the size of the space.
    • The corridors in the South Tower are external covered balcony walkways.

Lift (North Tower)

  • The lift surveyed is located in the North Tower at the rear of the lobby.
  • The distance from the main reception is 25m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Levels 1 to 12 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1134kg.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 100cm.
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.
    • At the time of survey (May 2026) the left lift was out of service.

Lift (South Tower)

  • The lift surveyed is located on the right as you enter the South Tower from the lobby.
  • The distance from the main reception is 65m.
  • The most accessible route to the lift has slight slopes.
  • There is an automatic door along the most accessible route.
  • Standard Lift View
    • South Tower Levels 1 to 12 can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1134kg.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 106cm.
    • The internal dimensions of the lift are 206cm (width) x 166cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Stairs (South Tower)

  • The stairs are located at each end of the South Tower.
  • South Tower Levels 1 to 12 can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey.
  • Access to the stairwell at Level 1 is by key card only. The key card reader is 112cm high.
  • The North Tower has similar stairs. However, they are used for exit and fire escape purposes with no access from the stairwells to floor levels.

Bedroom and Ensuite with Adaptations (South Tower Level 4 - Room 413)

  • Bedroom Access View
    • The bedroom surveyed is located in the South Tower, on level 4.
    • The distance from the South Lifts is 25m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is Braille, tactile and numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 108cm.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 83cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 55cm from the floor.
    • The space under the bed is 23cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed.
    • Seating available in the bedroom includes: a riser recliner chair.
    • Furniture available in the bedroom includes: a desk and a table.
    • The following is also available in this bedroom: bedside plug sockets, a medication fridge, TV with subtitles and a flashing fire alarm.
    • There is an emergency phone.
    • Lighting levels vary due to the use of large glazed walls.
    • This bedroom has an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens by sliding and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 85cm.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 330cm (width) x 150cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 85cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 53cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 84cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a bar of soap.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has no disposal facilities.
    • There is one coat hook.
    • The coat hook is 122cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels vary due to there being different types of lights in the space.
    • The ensuite has a wheel in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is a fixed shower head and a separate adjustable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.
    • There is a flexible upstand at the edge of the shower tray.

Food and Drink (Lakeside Lounge Bar, Windows By The Lake Restaurant and Sky Bar)

  • Restaurant Bar Café 1 View
    • The Lakeside Lounge Bar is located in the North Tower on level 1, at the rear of the lobby on the right.
    • The most accessible route has a slight ramp.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There are steps down to the lounge and restaurant bypassed by the ramp.
    • There are additional steps into the bar area from the lobby seating area.
    • There is a bar.
    • The surface height is 107cm.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests, armchairs, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 2 View
    • Windows By The Lake is located in the North Tower on level 1, at the rear of the lobby on the left.
    • The most accessible route has a slight ramp.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • One of the doors was locked at the time of the survey.
    • The width of the opening is 86cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 3 View
    • The Sky Bar is located in the North Tower on level 12. There is Club Level guest access only.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door opens away from you.
    • The door has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • Access is by key card only. The key card reader is 108cm high.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 108cm.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is patterned.
    • Seating available in this area includes: chairs without armrests, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Toilet with Adaptations (South Tower - Male - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in the South Tower on level 1. There is a similar female facility at the same location but with right hand transfer. They are both shared as standard toilet facilities.
    • The distance from the main reception is 75m.
  • Route View
    • The most accessible route to the toilet has slight slopes.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a push button lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 401cm (width) x 167cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a varying colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a varying colour contrast.
    • The toilet roll holder is 48cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 103cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 128cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 99cm.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were even at the time of the survey.
    • There is also a urinal within this facility.