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Touchdown (Medway)

Rowan Williams Court, Canterbury Christ Church University, 30 Pembroke, Chatham, Medway, Kent, ME4 4UF

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Access Guide

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Access To

  • Touchdown is located immediately to the left as you enter Rowan Williams Court through the main entrance.
  • View information on Rowan Williams Court (opens new tab) .
  • View information on opening times
  • The most accessible route has step-free level access.
  • There is written text signage on or near the entrance.
  • There is step-free level access to enter Touchdown Café.
  • There is a single automatic door which is permanently held open.
  • The door has a locked extension leaf.
  • The push pad for the automatic doors is at a height of 99cm.
  • The width of the opening is 85cm.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 99cm.

Eating and Drinking

  • Service View
    • This area has a self service counter, a buffet counter, staff who can provide assistance with ordering, a counter where food and drink can be ordered and designated seating.
    • Full table service is available on request only.
    • Menus are displayed on the counter, digital, online, available on a board and wall-mounted.
    • The following dietary requirements can be catered for: nut allergy, gluten free, vegetarian, dairy free, lactose free and vegan.
    • The following are available: takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located immediately to the right as you enter Touchdown Café.
    • There is step-free level access to the counter.
    • The height of the counter is 85cm.
    • The counter has patterned/distracting backgrounds, glazed screens and a television.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, armchairs, high stools and sofas.
    • Furniture available in this area includes: high tables, desks, coffee tables and tables.
    • Some tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • The counter surveyed was the main service and payment counter.
      There is a separate buffet counter opposite this main counter, at a height of 90cm, with a tray rail at a height of 86cm.
      There is also a separate counter with condiments at a height of 85cm.
      There is an additional self-service food-to-go fridge, as well as a 'Heat & Eat' station at a height of 72cm, with two microwave ovens.
      There is a water bottle filling station next to this, with controls at a height of 95cm.
      A water bowl for assistance dogs can be provided on requested from the staff at the Rowan Williams Court reception.