Access Guide
Overview
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About
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- This is a charity offering help and support to homeless individuals living in Chester.
- Facilities available in the venue include: an office and interview room.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Delamere Street Car Park.
- View information on Delamere Street Car Park (opens new tab) .
- The nearest step-free train station is Chester.
- The nearest bus station is Chester Bus Interchange.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow walkways.
- The ground and first floors can be accessed via a platform lift and stairs.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Related Access Guides View
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There is a public car park located in Delamere Street.
- The name of the car park is Delamere Street Car Park.
- Designated Blue Badge parking bays are available in the car park.
Access Point
- This access point is located between Northgate Street and the Bluecoat Charity building.
- The access point is not clearly signed.
- There is step-free level access.
- There are double manual gates.
- The doors are permanently held open.
- The width of the opening is 144cm.
- The gates have a low visual contrast.
- There is a short steep ramp just after passing through the gates.
- There is a second set of double manual doors .
- The second set of doors are permanently held open.
- The width of the opening is 135cm.
- The second set of doors have a high visual contrast.
- There is step-free access via a very easy ramp as you enter.
Entrance (Door 3)
- This entrance is located on the right after passing through the archway.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is an intercom at a height of 108cm.
- There is a key fob/card reader at a height of 123cm.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 89cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- There is step-free access via a portable ramp as you enter.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- The ramp bypasses the steps.
- There are 2 steps with a handrail on the right going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 23cm.
- The depth of the steps is not between 30cm and 45cm.
Lift (Door 3 Corridor)
- The lift surveyed is located in the ground floor corridor leading from door 3.
- This lift is a platform lift.
- The distance from door 3 is 5m.
- The most accessible route to the lift has step-free level access.
- The ground and first floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 89cm.
- The internal dimensions of the lift are 113cm (width) x 149cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The lift is slow moving and the button needs to be pressed constantly when in use.
- Internally the lift has: a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is a short steep ramp to enter the lift.
Stairs (Corridor from Door 3)
- The stairs surveyed are located along the corridor leading from door 3.
- The ground and first floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
- There is another set of similar steps along the corridor from door 2.
Room (First Floor - Interview Room)
- The room is located on the right along the first floor corridor.
- The distance from the lift is 9m.
- The most accessible route to the room has a slight ramp or slope and narrow walkways.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 75cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: desks.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Room (First Floor - Office)
- The room is located on the left along the first floor corridor.
- The distance from the lift is 10m.
- The most accessible route to the room has a slight ramp or slope and narrow walkways.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 76cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: desks.
- The desks are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.