You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Henrietta Street). Skip to the next section.

Approach (Henrietta Street)

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 97cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located prior to door threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 7cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Opening Times (Pivot British Bar & Bistro). Skip to the next section.

Opening Times (Pivot British Bar & Bistro)

• Monday 08:00 - 23:00.
• Tuesday 08:00 - 23:00.
• Wednesday 08:00 - 23:00.
• Thursday 08:00 - 23:00.
• Friday 08:00 - 23:00.
• Saturday 08:00 - 23:00.
• Sunday 08:00 - 23:00.

You are on Eating and Drinking (Pivot British Bar & Bistro - Ground Floor). Skip to the next section.

Eating and Drinking (Pivot British Bar & Bistro - Ground Floor)

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the ground floor, to the left as you enter.
  • There is step-free access to the restaurant/bar.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is a modern bar menu.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The lighting levels are moderate to good.
• Payment Counter View
  • The height of the counter is 95cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is wood.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 74cm.
  • The distance between the floor and the underside of the highest dining table is 105cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are high tables, bench seats and high stools.
  • The type of flooring in this area is wood.
  • The lighting levels are moderate to good.
  • Pivot British Bar & Bistro is located on the ground and first floors.

You are on Other Floors (First Floor Pivot British Bar & Bistro and Second Floor Standard Toilets). Skip to the next section.

Other Floors (First Floor Pivot British Bar & Bistro and Second Floor Standard Toilets)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located directly ahead as you enter the venue.
  • The stairs are approximately 12m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 27cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are Pivot British Bar & Bistro on the first floor and the standard toilets on the second floor.

You are on Eating and Drinking (Pivot British Bar & Bistro - First Floor). Skip to the next section.

Eating and Drinking (Pivot British Bar & Bistro - First Floor)

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• Location and Access View
  • The restaurant/bar is located on the first floor.
  • There is stepped access to the restaurant/bar.
  • For access there is a single manual door which is permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where food and drink can be ordered.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is a modern bar menu.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 95cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The standard height for the underside of dining tables is 74cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are high tables, booths, bench seats and high stools.
  • The type of flooring in this area is wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.

You are on Opening Times (Lilly's Cafe). Skip to the next section.

Opening Times (Lilly's Cafe)

• Monday 10:00 - 23:00.
• Tuesday 10:00 - 23:00.
• Wednesday 10:00 - 23:00.
• Thursday 10:00 - 23:00.
• Friday 10:00 - 23:00.
• Saturday 10:00 - 23:00.
• Sunday 10:00 - 23:00.

You are on Ramp(s) or Slope(s) (Lilly's Cafe Threshold). Skip to the next section.

Ramp(s) or Slope(s) (Lilly's Cafe Threshold)

• There is a ramp/slope located at the threshold to the cafe.
• The gradient of the ramp/slope is slight.

You are on Eating and Drinking (Lilly's Cafe). Skip to the next section.

Eating and Drinking (Lilly's Cafe)

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• Location and Access View
  • The following information is for the café.
  • The café is located on the ground floor at the rear of the venue.
  • There is ramped/sloped access to the café.
  • There entrance to the café has a width of 100cm.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is full table service.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Payment Counter View
  • The height of the counter is 116cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 74cm.
  • The surface height of the highest table is 104cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are sofas and high stools.
  • The type of flooring in this area is wood.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Ground Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear right of the venue.
  • This accessible toilet is approximately 18m (19yd 2ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 155cm x 195cm (5ft 1in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 154cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is twist turn mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 97cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Other Floors (Access to El Ta'Koy Restaurant). Skip to the next section.

Other Floors (Access to El Ta'Koy Restaurant)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear of the venue.
  • The stairs are approximately 16m from the entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are Ground to Cellar (Basement).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 26cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going down.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The service(s) on the floors which are not accessible is/are El Ta'Koy Restaurant.

You are on Opening Times (El Ta'Koy Restaurant). Skip to the next section.

Opening Times (El Ta'Koy Restaurant)

• Monday 12:00 - 22:00.
• Tuesday 12:00 - 22:00.
• Wednesday 12:00 - 22:00.
• Thursday 12:00 - 22:00.
• Friday 12:00 - 22:00.
• Saturday 12:00 - 22:00.
• Sunday 12:00 - 22:00.

You are on Eating and Drinking (El Ta'Koy). Skip to the next section.

Eating and Drinking (El Ta'Koy)

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located in the cellar (basement floor).
  • There is stepped access to the restaurant/bar.
  • For access there is a single manual door which may be difficult to open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where drinks can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is Hawaiian cuisine.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 114cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • The standard height for the underside of dining tables is 74cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are bench seats and high stools.
  • The type of flooring in this area is stone.
  • The lighting levels are low to moderate.

You are on Standard Toilet(s) (Cellar (Basement Floor)). Skip to the next section.

Standard Toilet(s) (Cellar (Basement Floor))

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located next to El Ta'Koy.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 2m from the El Ta'Koy Restaurant.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Standard Toilet(s) (Second Floor). Skip to the next section.

Standard Toilet(s) (Second Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the second floor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 2m from the second floor landing.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.