You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 11:00 - 19:00.
• Tuesday 11:00 - 19:00.
• Wednesday 11:00 - 19:00.
• Thursday 11:00 - 19:00.
• Friday 11:00 - 19:00.
• Saturday 11:00 - 19:00.
• Sunday 12:00 - 18:00.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Floral Street). Skip to the next section.

Approach (Floral Street)

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• Approach View
  • The surface of the approach is cobbled.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The height of the bollard(s) is 105cm.
  • The bollards contrast visually with the paving.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 84cm.
• Step(s) View
  • The step(s) is/are located immediately before the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Shop (Ground Floor). Skip to the next section.

Shop (Ground Floor)

• The majority of aisle widths are 150cm+.
• The type of flooring is vinyl and laminate.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is poor colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• Music is played everywhere.
• The till(s) is/are located to the right of the store.
• There is ramped/sloped access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 91cm.
• There is not a lowered section at the till(s).
• There is not a hearing assistance system at the till(s).

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• Comments View
  • There is a slight slope to access the till area (photograph 2).

You are on Ramp(s) or Slope(s) (Ground Floor). Skip to the next section.

Ramp(s) or Slope(s) (Ground Floor)

• There is a ramp/slope located to the left as you enter the building.
• The ramp/slope is used to access the till area.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The lighting levels at the ramp/slope are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the till area.
  • The stairs are approximately 9m from the entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G, -1.
  • There are 11 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of the till area.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 9m (9yd 2ft) from the entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, -1.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 92cm x 131cm (3ft x 4ft 4in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Shop (Lower Level). Skip to the next section.

Shop (Lower Level)

• The majority of aisle widths are not 150cm+.
• The type of flooring is vinyl and laminate.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is poor colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• Music is played everywhere.

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

• The accessible fitting room(s) is/are located on the lower level, immediately to the right as you exit the lift.
• There is/are 2 fitting room(s) in total within A.P.C, 1 of which is an accessible fitting room.
• There is step free access to the accessible fitting room(s), via lift.
• The accessible fitting room(s) is/are not clearly signed.
• There is a curtain opening to access the accessible fitting room(s).
• The clear width of the fitting room opening is 136cm.
• The dimensions of the accessible fitting room(s) are 178cm x 193cm.
• There is clear manoeuvring space in the accessible fitting room(s).
• There is a/are wall mounted rail(s) in the accessible fitting room(s).
• There is a dropdown rail in the accessible fitting room(s).
• There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 24cm from the floor.
• There is a/are coat hook(s) in the accessible fitting room(s), 190cm from the floor.
• There is not an emergency alarm in the accessible fitting room(s).
• There is a chair/stool in the accessible fitting room(s).
• The height of the chair from the floor is 48cm.
• There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• The standard fitting room(s) is/are located on the lower level, immediately to the right as you exit the lift.
• There is/are 1 standard fitting room(s) within A.P.C.
• There is step free access to the standard fitting room(s), via lift.
• The fitting room(s) is/are not clearly signed.
• There is a chair/stool/changing bench in the standard fitting room(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.