You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include: large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 20:00.
• Tuesday 10:00 - 20:00.
• Wednesday 10:00 - 20:00.
• Thursday 10:00 - 20:00.
• Friday 10:00 - 20:00.
• Saturday 10:00 - 20:00.
• Sunday 12:00 - 18:00.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Outside Access. Skip to the next section.

Outside Access

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 170cm.
  • There is not a member of staff available for assistance at this entrance.
  • There are two identical entrance/exit doors located next to each other.

You are on Shop (Ground Floor). Skip to the next section.

Shop (Ground Floor)

• The majority of aisle widths are 150cm+.
• Some areas are obstructed by pillars and furniture.
• The type of flooring is tiles.
• There is good colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• Music is played in some areas.
• There are no physical tills in the store.
  Payments are made on mobile staff payment terminals.
  Cash can be accepted.

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• Comments View
  • There is a video display area directly ahead as you enter the store.
  • This area has wooden cube seating 48cm high.
  • There are fixed hearing loop systems located on each floor.
  • These are not signed.
  • Staff are not trained to use the hearing loop systems.
  • The hearing loop systems were unable to be tested at the time of survey.

You are on Other Floors (Access to Mezzanine Floor). Skip to the next section.

Other Floors (Access to Mezzanine Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear left as you enter.
  • The stairs are approximately 10m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, M.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The steps do have open risers.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • The staircase closest to entrance is a spiral staircase.
    The staircase to the rear is a traditional staircase.

You are on Shop (Mezzanine). Skip to the next section.

Shop (Mezzanine)

• The majority of aisle widths are 150cm+.
• The type of flooring is laminate.
• There is good colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are moderate to good.
• Music is played in some areas.
• There are no physical tills in the store.
  Payments are made on mobile staff payment terminals.
  Cash can be accepted.

You are on Other Floors (Access to First Floor). Skip to the next section.

Other Floors (Access to First Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear of the mezzanine floor.
  • The stairs are approximately 6m from the lift.
  • The floors which are accessible by stairs are M, 1.
  • There are 15 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The steps do have open risers.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Shop (First Floor). Skip to the next section.

Shop (First Floor)

• The majority of aisle widths are 150cm+.
• The type of flooring is laminate.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is good colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are good.
• Music is played in some areas.
• There are customer consultation desks in this area that are 87cm high.
• There are no physical tills in the store.
  Payments are made on mobile staff payment terminals.
  Cash can be accepted.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 30m (32yd 2ft) from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, M ,1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 255cm x 180cm (8ft 4in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.