You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are not mobility aids available.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 19:00.
• Tuesday 10:00 - 19:00.
• Wednesday 10:00 - 19:00.
• Thursday 10:00 - 19:00.
• Friday 10:00 - 19:00.
• Saturday 10:00 - 19:00.
• Sunday 12:00 - 18:00.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Boots'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 153cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are 150cm+.
• The type of flooring is stone.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is good colour contrast between the walls and floor in the majority of walkways.
• The lighting levels are moderate to good.
• Music is played everywhere.
• There are hand sanitisers.
• The till(s) is/are located at the front of the venue on the ground floor.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are moderate to good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 85cm.
• There is not a hearing assistance system at the till(s).
• Self service tills are available.
• The controls/screen heights vary between 64cm and 130cm.
• The chip & pin card machines are accessible from the self service tills.
• Staff can provide assistance with using the self service tills.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear of the venue.
  • The stairs are approximately 28m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located to the right side of the venue.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G, 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.

You are on Lift (Front). Skip to the next section.

Lift (Front)

• There is a lift for public use.
• The lift is located to the left of the venue on the ground floor.
• The lift is clearly visible from the entrance.
• The lift is approximately 12m (13yd 4in) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 139cm (4ft 7in).
• The dimensions of the lift are 193cm x 210cm (6ft 4in x 6ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Lift (Rear). Skip to the next section.

Lift (Rear)

• There is a lift for public use.
• The lift is located at the rear of the venue.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 36m (39yd 1ft) from the main entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 147cm x 188cm (4ft 10in x 6ft 2in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Counter (Pharmacy - First Floor). Skip to the next section.

Counter (Pharmacy - First Floor)

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• Counter View
  • The counter is located at the front of the venue on the first floor.
  • The counter is approximately 14m (15yd 11in) from the front lift.
  • Clear signage for the counter is visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 80cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is carpet and tiles.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Consultation Room(s) (Pharmacy - First Floor). Skip to the next section.

Consultation Room(s) (Pharmacy - First Floor)

• This store has 2 consultation room(s) available.
• The consultation room(s) is/are located to the right of the pharmacy counter on the first floor .
• There is step-free access to the consultation room(s).
• There is a clear accessible route to the consultation room(s).
• The consultation room(s) is/are clearly signed.
• The consultation room surveyed was; 2.
• The consultation room surveyed is 7m from the till(s).
• The consultation room door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 93cm.
• There is room for a wheelchair user to manoeuvre within the consultation room .
• The seats do not have armrests.
• The room does not have background music playing.
• Lighting levels are moderate to good.

You are on Counter (Opticians - First Floor). Skip to the next section.

Counter (Opticians - First Floor)

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• Counter View
  • The counter is located to the right as you exit the front lift.
  • The counter is approximately 8m (8yd 2ft) from the front lift.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is carpet and tiles.
• Seating Area View
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • There is sufficient space for a wheelchair user to use the waiting area.

You are on Consultation Room(s) (Opticians - First Floor). Skip to the next section.

Consultation Room(s) (Opticians - First Floor)

• This store has 2 consultation room(s) available.
• The consultation room(s) is/are located within the opticians on the first floor.
• There is step-free access to the consultation room(s).
• There is a clear accessible route to the consultation room(s).
• The consultation room(s) is/are clearly signed.
• The consultation room surveyed was; 2.
• The consultation room surveyed is 12m from the till(s).
• The consultation room door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult for some to open.
• The width of the door opening is 84 cm.
• There is not room for a wheelchair user to manoeuvre within the consultation room .
• There are seats with armrests on both sides.
• The room does not have background music playing.
• Lighting levels are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.