Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are not available.
- There are not mobility aids available.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
Public Parking (Covent Garden - General - Congestion Zone Area)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Free parking for Blue Badge holders is for 4 hours only.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
- Both standard car and motorbike parking bays are chargeable.
To use Park by Phone you need to register and pay.
You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
Payment may then be made by phone, Ringo app or text (pre-registered users only.)
Maximum parking is 4 hours and no return within 1 hour.
Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Bedfordbury.
- The name of the car park is Q-Park Covent Garden.
- There is a/are Blue Badge parking bay(s) available within the car park.
- For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).
Opening Times
- Monday 12:00 - 22:00.
- Tuesday 12:00 - 22:00.
- Wednesday 12:00 - 22:00.
- Thursday 12:00 - 22:00.
- Friday 12:00 - 23:30.
- Saturday 12:00 - 23:30.
- Sunday 12:00 - 21:30.
Approach
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Approach
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- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There is a slope with a very easy incline.
Outdoor Seating
- The outdoor seating is located to the left of the main entrance.
- There is step-free access to the outdoor seating.
- The standard height for the underside of dining tables is 76cm.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is stone.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'GURA GURA'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Eating and Drinking
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Service and Menus
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- Tables can be booked in advance.
- There is full table service.
- Staff can bring food and/or drinks to tables.
- Menu types include: handheld menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Indian.
- Takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Tables and Seating
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- There is not ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 72cm.
- The distance between the floor and the underside of the highest dining table is 76cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The type of flooring in this area is tiles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are low to moderate.
Toilet with Adaptations (Ground Floor - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located ahead as you enter and to the left.
- This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is no signage on or near the toilet door.
- The contrast between the external door and wall is low.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Dimensions and Features
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- The dimensions of the accessible toilet are 151cm x 250cm (4ft 11in x 8ft 2in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 68cm (2ft 3in).
- There is a flush, however it is not on the transfer side (on top of the cistern).
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is not a/are not wall-mounted grab rail(s) available.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet has a cistern.
- The toilet seat colour contrast is high.
- There is not a toilet roll holder.
- The lighting levels are moderate to good.
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Additional Fixtures and Fittings
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- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are not available in the toilet.
- There is not a/are not coat hook(s).
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 50cm.
- The shelf is not located where it is reachable.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 90cm (2ft 11in).
- The contrast between the hand dryer and the wall is low.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right as you enter.
- The stairs are approximately 3m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are LG,G.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 20cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the steps are low to moderate.
Step(s) (To Lower Ground Floor Restaurant, Bar and Standard Toilet)
- There is a/are step(s) located between the main staircase and the restaurant area.
- The step(s) is/are used to access The first step gives access to the bar, the second step gives access to the seating area.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are low to moderate.
Standard Toilet(s) (Lower Ground Floor)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the lower ground floor ahead and to the right as you exit the staircase.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 10m from the staircase.
- The colour contrast between the external toilet door(s) and wall(s) is medium.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are low to moderate.
- The last female cubicle is obstructed by steps to a fire escape and it's handrail. The opening is 44cm. This is shown in photo 9.
