You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are not mobility aids available.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 204cm.
• Ramp/Slope View
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are 150cm+.
• The type of flooring is carpet and wood.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is good colour contrast between the walls and floor in all areas.
• The lighting levels are moderate to good.
• Music is played everywhere.
• There are hand sanitisers.
• The till(s) is/are located on the ground and mezzanine floor.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are moderate to good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 116cm.
• There is not a lowered section at the till(s).
• There is not a hearing assistance system at the till(s).

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• Comments View
  • The mezzanine floor till is accessed by stairs.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead of the main entrance.
  • The stairs are approximately 8m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, M, LG.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are the mezzanine floor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 9m (9yd 2ft) from the main entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, LG.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 151cm x 110cm (4ft 11in x 3ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Fitting Room(s) (Mezzanine and Lower Ground Floor). Skip to the next section.

Fitting Room(s) (Mezzanine and Lower Ground Floor)

• The accessible fitting room(s) is/are located on the lower ground floor, opposite the lift.
• There is/are 13 fitting room(s) in total within Hobbs, 1 of which is an accessible fitting room.
• There is step free access to the accessible fitting room(s), via lift.
• The accessible fitting room(s) is/are not clearly signed.
• There is a curtain opening to access the accessible fitting room(s).
• The clear width of the fitting room opening is 186cm.
• The dimensions of the accessible fitting room(s) are 186cm x 164cm.
• There is not clear manoeuvring space in the accessible fitting room(s), due to storage.
• There is not a/are not wall mounted rail(s) in the accessible fitting room(s).
• There is not a dropdown rail in the accessible fitting room(s).
• There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
• There are coat hooks in the accessible fitting room(s) at 128cm and 175cm from the floor.
• There is not an emergency alarm in the accessible fitting room(s).
• There is a chair/stool in the accessible fitting room(s).
• The height of the chair from the floor is 48cm.
• There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• The standard fitting room(s) is/are located on the mezzanine and lower ground floors.
• There is/are 12 standard fitting room(s) within Hobbs.
• There is step free access to the standard fitting room(s), via lift.
• The fitting room(s) is/are not clearly signed.
• There is a chair/stool/changing bench in the standard fitting room(s).

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• Comments View
  • There are seven standard fitting rooms on the mezzanine that are accessed via stairs.
  • There is a personal fitting room that may be used if it is not already booked out, check in store for availability.

You are on Fitting Room(s) (Lower Ground Floor - Personal Fitting Room). Skip to the next section.

Fitting Room(s) (Lower Ground Floor - Personal Fitting Room)

• The accessible fitting room(s) is/are located on the lower ground floor, next to the standard fitting rooms.
• The standard fitting room(s) is/are located opposite the lift, within the standard fitting rooms.
• There is step free access to the standard fitting room(s), via lift.
• The fitting room(s) is/are not clearly signed.
• There is a chair/stool/changing bench in the standard fitting room(s).

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• Comments View
  • There is 1 personal fitting room available.
  • The entrance is a heavy manual door that opens away from you (push) to a width of 80cm. Within the room there is a table at a height of 50cm, a couch with armrests available, stools, a mirror and coat hooks on the door at a height of 185cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.