You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
• Comments View
  • Photograph 3 shows the cobbled approach from the Piazza.

You are on Outdoor Seating. Skip to the next section.

Outdoor Seating

• The outdoor seating is located on the terrace and also at the front and right of the venue.
• There is stepped access to the outdoor seating.
• The standard height for the underside of dining tables is 72cm.
• There are also bench seats.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• Some chairs have armrests on both sides.
• The type of flooring in this area is tarmac and concrete tiles.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 121cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 88cm.
• Comments View
  • There is a third door to enter the venue.
  • This door is single, opens towards you (pull), is heavy and 86cm wide.

You are on Entrance (Terrace Entrance). Skip to the next section.

Entrance (Terrace Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the venue.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 146cm.
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is no access to the venue from this entrance.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

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• Location and Access View
  • The following information is for the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and full table service available via an online app.
  • Menu types include: online menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 70cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are booths, bench seats and high stools.
  • The type of flooring in this area is tiles and wood.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a member of staff upon request.
  • Lighting levels may be lower in the evening.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the venue.
  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 201cm (4ft 11in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 91cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 52cm (1ft 8in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 90cm (2ft 11in).
  • The contrast between the hand dryer and the wall is poor.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a fixed baby change table available.
  • The height of the baby change table is 84cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left of the venue.
  • The stairs are approximately 1m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are LG, G.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 24cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.
• Other Information View
  • The service(s) on the floors which are not accessible is/are the private dining rooms and standard toilets.

You are on Galatea Private Dining Room. Skip to the next section.

Galatea Private Dining Room

• This room is located on the lower ground floor.
• The doors to this room are double, open towards you (pull) and are heavy.
• These doors are 105cm wide.
• There is a slight slope at the threshold of this entrance.
• Tables are 69cm high and chairs without armrest are available.
• The tables can be arranged according to the event.
• There are double doors in this room which are normally kept closed.
• These doors serve to connect the adjoining Pygmalion private dining room if required.
• These doors are 130cm wide, open away from you (push) and are heavy.

You are on Pygmalion Private Dining Room. Skip to the next section.

Pygmalion Private Dining Room

• This room is located on the lower ground floor.
• The door to this room is single, opens away from you (push) and is heavy.
• This door is 76cm wide.
• Tables are 69cm high and chairs with and without armrests are available.
• The tables can be arranged according to the event.
• There are double doors in this room which are normally kept closed.
• These doors serve to connect the adjoining Galatea private dining room if required.
• These doors are 130cm wide, open towards you (pull) and are heavy.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the lower ground floor.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 2m from the bottom of the stairs.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.