You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are not mobility aids available.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 11:00 - 19:00.
• Tuesday 11:00 - 19:00.
• Wednesday 11:00 - 19:00.
• Thursday 11:00 - 19:00.
• Friday 11:00 - 19:00.
• Saturday 11:00 - 19:00.
• Sunday 12:00 - 18:00.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'LEVI'S'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 112cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are 150cm+.
• The type of flooring is vinyl and wood.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is good colour contrast between the walls and floor in all areas.
• The lighting levels are moderate to good.
• Music is played everywhere.
• The till(s) is/are located ahead as you enter.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are moderate to good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 110cm.
• There is not a lowered section at the till(s).
• There is not a hearing assistance system at the till(s).

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

• The accessible fitting room(s) is/are located at the rear of the venue on the ground floor.
• There is/are 9 fitting room(s) in total within LEVI'S, 1 of which is an accessible fitting room.
• There is step free access to the accessible fitting room(s).
• The accessible fitting room(s) is/are not clearly signed.
• The name/number of the accessible fitting room surveyed is 1.
• There is a curtain opening to access the accessible fitting room(s).
• The clear width of the fitting room opening is 94cm.
• The dimensions of the accessible fitting room(s) are 221cm x 203cm.
• There is clear manoeuvring space in the accessible fitting room(s).
• There is a/are wall mounted rail(s) in the accessible fitting room(s).
• There is not a dropdown rail in the accessible fitting room(s).
• There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.
• There is a/are coat hook(s) in the accessible fitting room(s), 136cm from the floor.
• There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
• There is a chair/stool in the accessible fitting room(s).
• The height of the chair from the floor is 48cm.
• There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• The standard fitting room(s) is/are located on the ground and lower ground floors.
• There is/are 8 standard fitting room(s) within LEVI'S.
• The fitting room(s) is/are clearly signed.
• There is a chair/stool/changing bench in the standard fitting room(s).

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• Comments View
  • There are 4 standard changing rooms on each floor.
  • There is level access to the ground floor changing rooms.
  • There is stepped access to the lower ground floor changing rooms.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead of the entrance.
  • The stairs are approximately 2m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, LG.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.