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Lima Floral

14 Garrick Street, Covent Garden, London, WC2E 9BJ

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.

Opening Times

  • Monday Closed.
  • Tuesday 12:00 - 22:30.
  • Wednesday 12:00 - 22:30.
  • Thursday 12:00 - 22:30.
  • Friday 12:00 - 22:30.
  • Saturday 12:00 - 22:30.
  • Sunday Closed.

Public Parking (Covent Garden - General - Congestion Zone Area)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
    • The dimensions of the on street Blue Badge parking bays vary in size.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Free parking for Blue Badge holders is for 4 hours only.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
    • Both standard car and motorbike parking bays are chargeable.
      To use Park by Phone you need to register and pay.
      You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
      Payment may then be made by phone, Ringo app or text (pre-registered users only.)
      Maximum parking is 4 hours and no return within 1 hour.
      Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
  • Public Car Park View

Approach (Floral Street from Garrick Street)

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The height of the bollard(s) is 110cm.
    • The bollards contrast visually with the paving.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.
  • Comments View
    • There is a public bench as you enter Floral Street from Garrick Street which restricts the pavement width to 129cm as shown in photograph 1.

Approach (Floral Street)

  • Approach View
    • The surface of the approach is cobbled.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The height of the bollard(s) is 110cm.
    • The bollards contrast visually with the paving.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.

Outdoor Seating

  • The outdoor seating is located in front and to the right of the building.
  • There is ramped/sloped access to the outdoor seating.
  • The standard height for the underside of dining tables is 70cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is block paving.

Outside Access

  • Entrance View
    • This information is for the entrance located off Floral Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'LIMA FLORAL'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • There is a member of staff available for assistance at this entrance.
    • The locked door can be opened to provide wider access.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • Please contact a member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 24cm.
    • There is not a/are not handrail(s) at the step(s).
    • Due to the slope on the approach, the height of the step varies from 17cm to 24cm.

Ramp(s) / Slope(s) and Step(s) (Entrance to Main Ground Floor Dining Area)

  • Ramp / Slope View
    • There is a ramp/slope located immediately after the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • Please contact a member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located immediately after the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 67cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are moderate to good.
    • The steps the ramp bypasses are too big for the ramp to sit comfortably, meaning there is a tilt at the top of the ramp. Assistance is required and can be provided by restaurant staff.

Eating and Drinking (Ground Floor)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the ground floor.
    • There is ramped/sloped or stepped access to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and full table service available via an online app.
    • Menu types include: handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Peruvian cuisine.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is not ample room for a wheelchair user to manoeuvre.
    • Staff can move furniture to make a table accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 70cm.
    • The distance between the floor and the underside of the highest dining table is 73cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are bench seats.
    • The type of flooring in this area is wood.
    • The lighting levels are moderate to good.
    • Lighting levels may be lower in the evening.
    • Access to the additional seating area is via the stairs to the left as you enter.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter.
    • The stairs are approximately 5m from the entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are Ground and Basement.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 25cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going down.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are low to moderate.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are the Lost Alpaca Bar and the standard toilets.

Eating and Drinking (Basement Level - The Lost Alpaca Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the basement level.
    • There is stepped access to the bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a bar where drinks can be ordered and table service (on request only).
    • Staff can bring food and/or drinks to tables.
    • Menu types include: handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 108cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • The height between the floor and the underside of the lowest dining table is 70cm.
    • The distance between the floor and the underside of the highest dining table is 86cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • In this area there are high tables, booths and high stools.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are low to moderate.
    • Lighting levels may be lower in the evening.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s) (Basement)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the basement level, to the right before entering the bar area.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 4m from the stairwell exit.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is tactile and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 87cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.