You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:30 - 19:00.
• Tuesday 10:30 - 19:00.
• Wednesday 10:30 - 19:00.
• Thursday 10:30 - 19:00.
• Friday 10:30 - 19:00.
• Saturday 10:30 - 19:00.
• Sunday 12:00 - 18:00.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Shop. Skip to the next section.

Shop

• The majority of aisle widths are 150cm+.
• The type of flooring is wood.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• There is high colour contrast between the walls and floor in all areas.
• The lighting levels are good.
• Music is played everywhere.
• There are hand sanitisers.
• The height of the hand sanitisers range between 48cm and 110cm.
• The till(s) is/are located to the left as you enter.
• There is step-free access to the till(s).
• There is a clear unobstructed route to the till(s).
• The till(s) is/are not clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
• The till(s) is not/are not placed in front of a plain background.
• The lighting levels at the till(s) are good.
• The chip & pin card machines are accessible from the till(s).
• The height of the till(s) is/are 110cm.
• There is a lowered section at the till(s).
• The height of the lowered section is 80cm.
• There is a clear knee recess beneath the lowered section of the till(s).
• There is a hearing assistance system at the till(s).
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.

You are on Ramp(s) / Slope(s) and Step(s) (Standard Fitting Room). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Standard Fitting Room)

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• Step(s) View
  • There is a/are step(s) located to the rear of the store.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

• The accessible fitting room(s) is/are located to the rear of the shop.
• There is/are 4 fitting room(s) in total within Maje, 1 of which is an accessible fitting room.
• There is stepped access to the accessible fitting room(s).
• The accessible fitting room(s) is/are not clearly signed.
• There is a curtain opening to access the accessible fitting room(s).
• The clear width of the fitting room opening is 150cm.
• The dimensions of the accessible fitting room(s) are 150cm x 150cm.
• There is not clear manoeuvring space in the accessible fitting room(s), due to storage.
• There is not a/are not wall mounted rail(s) in the accessible fitting room(s).
• There is not a dropdown rail in the accessible fitting room(s).
• There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.
• There are coat hooks in the accessible fitting room(s) at 110cm and 170cm from the floor.
• There is not an emergency alarm in the accessible fitting room(s).
• There is a chair/stool in the accessible fitting room(s).
• The height of the chair from the floor is 45cm.
• There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• The standard fitting room(s) is/are located at the rear of the store.
• There is/are 3 standard fitting room(s) within Maje.
• There is stepped access to the standard fitting room(s).
• The fitting room(s) is/are not clearly signed.
• There is a chair/stool/changing bench in the standard fitting room(s).

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• Comments View
  • It was not possible to photograph the accessible fitting room at the time of survey (September 2022).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.