Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are not available.
- There are not mobility aids available.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
Opening Times
- Monday 10:00 - 19:00.
- Tuesday 10:00 - 19:00.
- Wednesday 10:00 - 19:00.
- Thursday 10:00 - 19:00.
- Friday 10:00 - 19:00.
- Saturday 09:00 - 19:00.
- Sunday 11:00 - 18:00.
Public Parking (Covent Garden - General - Congestion Zone Area)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Free parking for Blue Badge holders is for 4 hours only.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
- Both standard car and motorbike parking bays are chargeable.
To use Park by Phone you need to register and pay.
You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
Payment may then be made by phone, Ringo app or text (pre-registered users only.)
Maximum parking is 4 hours and no return within 1 hour.
Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Bedfordbury.
- The name of the car park is Q-Park Covent Garden.
- There is a/are Blue Badge parking bay(s) available within the car park.
- For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).
Approach (Main Entrance)
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- There is a/are fixed bollard(s) on the approach.
- The minimum width between the bollards/wall is 117cm.
- The height of the bollard(s) is 109cm.
- The bollards contrast visually with the paving.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on Langley Street, at the intersection with Shelton Street.
- The entrance area/door is not clearly signed.
- This entrance is signed with 'Patrizia Manias'.
- There is ramped/sloped and stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the opening is 101cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope does not bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 6cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
Shop
- The majority of aisle widths are 150cm+.
- Aisles can be obstructed by chairs.
- The type of flooring is laminate.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is low colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The till(s) is/are located immediately beyond the entrance to the left.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is/are placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 116cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located on the left side of the venue.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 8m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is no signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 91cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are low to moderate.
