Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are not available.
- There are not mobility aids available.
Opening Hours
Public Parking (Covent Garden - General - Congestion Zone Area)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Free parking for Blue Badge holders is for 4 hours only.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
- Both standard car and motorbike parking bays are chargeable.
To use Park by Phone you need to register and pay.
You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
Payment may then be made by phone, Ringo app or text (pre-registered users only.)
Maximum parking is 4 hours and no return within 1 hour.
Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Bedfordbury.
- The name of the car park is Q-Park Covent Garden.
- There is a/are Blue Badge parking bay(s) available within the car park.
- For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).
Approach (Main Entrance)
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Approach
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- The surface of the approach is block paving.
- There is step-free access on the approach.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Reiss'.
- There is stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the opening is 162cm.
- There is not a member of staff available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- There is not a/are not handrail(s) at the step(s).
Shop
- The majority of aisle widths are not 150cm+.
- The type of flooring is carpet and stone.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The till(s) is/are located ahead of the entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 100cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
Fitting Room(s)
- The standard fitting room(s) is/are located opposite the till on the ground floor.
- There is/are 7 standard fitting room(s) within Reiss.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are not clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
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Comments
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- There are 2 fitting rooms on the ground floor and 5 on the lower ground floor.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located at the rear of the venue.
- The stairs are approximately 10m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, LG.
- There are 15 steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is not a/are not handrail(s) at the step(s).
- There is not a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.