Access Guide
Public Parking (Covent Garden - General - Congestion Zone Area)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Free parking for Blue Badge holders is for 4 hours only.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
- Both standard car and motorbike parking bays are chargeable.
To use Park by Phone you need to register and pay.
You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
Payment may then be made by phone, Ringo app or text (pre-registered users only.)
Maximum parking is 4 hours and no return within 1 hour.
Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Bedfordbury.
- The name of the car park is Q-Park Covent Garden.
- There is a/are Blue Badge parking bay(s) available within the car park.
- For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
Opening Hours
On Street Parking (Floral Street)
- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Floral Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 180cm x 500cm (5ft 11in x 16ft 5in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 4 hours only.
Approach (Entrances)
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- There is a/are fixed bollard(s) on the approach.
- There is step-free access on the approach.
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Comments
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- The majority of the road on Floral Street is cobbled.
Outside Access (Left Entrance)
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Entrance
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- This information is for the entrance located at the front left of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TED BAKER'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are permanently held open.
- The width of the opening is 114cm.
- There is a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of and beyond the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The lighting levels at the ramp/slope are moderate to good.
Outside Access (Centre Entrance)
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Entrance
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- This information is for the entrance located to the centre of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TED BAKER'.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the opening is 93cm.
- There is a member of staff available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 11cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (Right Entrance)
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Entrance
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- This information is for the entrance located to the front right of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TED BAKER'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the opening is 114cm.
- There is a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of and beyond the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Shop
- The majority of aisle widths are 150cm+.
- The type of flooring is wood.
- There is low colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The till(s) is/are located ahead as you enter from the left entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 86cm.
- There is not a hearing assistance system at the till(s).
- Photographs 7, 8, 9, 10, 11 and 12 show the womenswear department on the first floor. The height of the till point on this floor is 86cm (photograph 7).
Fitting Room(s)
- The standard fitting room(s) is/are located ahead as you enter from the left entrance.
- There is/are 5 standard fitting room(s) within menswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are not clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
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Comments
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- There are 8 fitting rooms to the right of the till point in the womenswear department on the first floor (photographs 3 and 4).
- There are further fitting rooms on the lower ground floor that were not available to photograph on the day of the survey.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right of the store.
- The stairs are approximately 3m from the left entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are LG, G, 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
Lift
- There is a lift for public use.
- The lift is located ahead as you enter from the left entrance.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 13m (14yd 8in) from the left entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G, 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is low.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 107cm x 138cm (3ft 6in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low to moderate.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
