You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The venue is happy to use their staff areas as a quiet or safe place.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 17:00 - 23:00.
• Tuesday 12:00 - 23:00.
• Wednesday 12:00 - 23:00.
• Thursday 12:00 - 23:00.
• Friday 12:00 - 23:00.
• Saturday 12:00 - 23:00.
• Sunday 12:00 - 19:00.

You are on Public Parking (Covent Garden - General - Congestion Zone Area). Skip to the next section.

Public Parking (Covent Garden - General - Congestion Zone Area)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Henrietta Street, Floral Street, Bow Street and Long Acre.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Free parking for Blue Badge holders is for 4 hours only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Drury Lane, Maiden Lane, Tavistock Street, Russell Street, Southampton Street (car and motorcycles), Garrick Street, Shelton Street and Floral Street (motorcycles only).
  • Both standard car and motorbike parking bays are chargeable.
    To use Park by Phone you need to register and pay.
    You will need the parking location, duration of parking, credit or debit card details and car/motorcycle registration number.
    Payment may then be made by phone, Ringo app or text (pre-registered users only.)
    Maximum parking is 4 hours and no return within 1 hour.
    Blue Badge holders may use standard bays on payment of the appropriate fee but are also entitled to an additional hour extended parking for free.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Bedfordbury.
  • The name of the car park is Q-Park Covent Garden.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • For more information about Q-Park Covent Garden including payment and parking bay dimensions please click here (opens in new tab).

You are on Approach (Mercer Street). Skip to the next section.

Approach (Mercer Street)

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• Approach View
  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Approach (Mercer Walk). Skip to the next section.

Approach (Mercer Walk)

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• Approach View
  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outdoor Seating (Main Entrance). Skip to the next section.

Outdoor Seating (Main Entrance)

• The outdoor seating is located to the left as you face the main entrance.
• There is ramped/sloped access to the outdoor seating.
• The distance between the floor and the underside of the lowest dining table is 71cm.
• The distance between the floor and the underside of the highest dining table is 73cm.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is block paving.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located off Mercer Street, to the right of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the opening is 75cm.
• Ramp/Slope View
  • The ramp/slope is located immediately before the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outdoor Seating (Rear). Skip to the next section.

Outdoor Seating (Rear)

• The outdoor seating is located to the rear left of the building.
• There is step-free access to the outdoor seating.
• The standard height for the underside of dining tables is 70cm.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is block paving.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located to the rear left of the building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 152cm.

You are on Step(s) (Lower Seating Area to Upper Seating Area). Skip to the next section.

Step(s) (Lower Seating Area to Upper Seating Area)

• There is a/are step(s) located immediately to the left as you enter from the main entrance.
• The step(s) is/are used to access the upper seating area.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 15cm.
• The depth of the step(s) is/are between 30cm and 45cm.
• The depth of the steps are 38cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.
• These steps can be avoided by using the rear entrance.

You are on Eating and Drinking (Ground Floor). Skip to the next section.

Eating and Drinking (Ground Floor)

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• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is modern European cuisine.
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 68cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • There are some tables which are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 68cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are long tables, booths, bench seats and stools.
  • The type of flooring in this area is vinyl and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via the stairs at the rear right of the venue.

You are on Accessible Toilet(s) (Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead as you enter from the main entrance.
  • This accessible toilet is approximately 6m (6yd 1ft) from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is medium.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 251cm (4ft 11in x 8ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 52cm (1ft 8in).
  • The transfer space is obstructed by a waste disposal bin and storage items.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 136cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 83cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 87cm (2ft 10in).
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.
• Comments View
  • There is a small corridor to access the main toilet area with a width of 119cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead as you enter from the main entrance.
  • The stairs are approximately 5m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, B.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 29cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.
• Other Information View
  • The area(s) on the floors which are not accessible is/are additional seating and the standard shared toilets.

You are on Eating and Drinking (Basement Level). Skip to the next section.

Eating and Drinking (Basement Level)

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• Tables and Seating View
  • The height between the floor and the underside of the lowest dining table is 68cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are booths and bench seats.
  • The type of flooring in this area is vinyl and tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are low to moderate.

You are on Ramp(s) or Slope(s) (Standard Toilets). Skip to the next section.

Ramp(s) or Slope(s) (Standard Toilets)

• There is a/are slight ramp(s)/slope(s) to access the standard toilets.
• The ramp(s)/slope(s) is/are located at the rear of the basement seating area.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the basement level, to the far right as you exit the stairwell.
  • There is ramped/sloped access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the stairwell exit.
  • The colour contrast between the external toilet door(s) and wall(s) is medium.
  • There is tactile and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are low to moderate.