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Green Zone - Surgical Assessment Unit

Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

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Access Guide

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Getting To (Surgical Assessment Unit)

  • This route starts at the Multi-Storey Car Park.
  • The most accessible route from here has step-free level access.
  • This route also has uneven surfaces.
  • View further information about parking at the hospital (opens new tab).
  • Access to this ward is via the Main Entrance.
  • There is a drop-off point at this entrance.
  • View further information about entrances (opens new tab).
  • This ward is located on level 3 of the Green Zone.
  • The ward is approximately 10m from the Acute Cardiac Unit and Surgical Assessment Unit Lifts.
  • Enter the hospital via the main entrance and proceed straight ahead past the reception desk.
  • Follow the main hospital corridor to the end and the Orange Zone lifts are located on the right.
  • Take a lift to level 2.
  • Exit the lift lobby and turn left and then turn right, proceed straight ahead entering the Lilac Zone.
  • Continue to the very end of this corridor, entering the Green Zone.
  • Proceed through the corridor entrance on the right and then the Acute Cardiac Unit and Surgical Assessment Unit Lifts are located on the left.
  • Take a lift to level 3.
  • Exit the lift lobby and the entrance to the Surgical Assessment Unit is located ahead and on the left.
  • This route to the ward has a lift.
  • There is a manual door along this route.
  • Some flooring is shiny along this route.
  • There are resting areas along this route to the ward.
  • Wayfinding signage is provided.
  • Dementia-friendly signage is not provided.
  • The following toilet facilities are available along the route: accessible toilet (with left hand transfer) and standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View information on getting to and around the hospital (opens new tab).

Parking (Multi-Storey Car Park)

  • Car Park View
    • The car park is located on the right side of the hospital grounds.
    • The car park is multi-storey.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 210cm.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 128cm.
    • The nearest designated bay is 10m from the multi-storey car park lift.
    • The most accessible route from the Blue Badge parking has step-free level access, a lift, manual doors and doors permanently held open.
    • The Blue Badge bays are available from level 4 upwards of the multi-storey car park.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located on level 1 of the multi-storey car park, in front of the main entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 470cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app or tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on level 1 of the multi-storey car park.
    • There is a dropped kerb with tactile paving from the drop-off point.

Entrance (Main Entrance)

  • This entrance is located on the right side of the hospital building.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 113cm.
  • The height of the hand sanitiser is 96cm.
  • The width of the opening is 229cm.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 187cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • This entrance brings you into level 3 of the Blue Zone.

Lift (Orange Zone Lifts)

  • The lift surveyed is located ahead, at the end of the corridor as you enter via the main entrance, on the right.
  • The distance from the main entrance is 85m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • Level 2, level 3, level 4, level 5, level 6, level 7, level 8, level 9, level 10 and level 11 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 105cm.
  • The internal dimensions of the lift are 186cm (width) x 129cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Lift (Green Zone Lifts)

  • The lift surveyed is located to the left as you enter the hospital via the Green Zone entrance.
  • The distance from the Green Zone entrance is 15m.
  • The most accessible route to the lift has step-free level access, manual doors and doors permanently held open.
  • Level 2 and level 3 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 135cm.
  • The internal dimensions of the lift are 169cm (width) x 264cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There are other lifts available at this location which are of a similar size.

Ward (Surgical Assessment Unit)

  • Ward Information View
    • This is a Surgical Assessment Day Unit.
    • This is a shared ward.
    • The ward includes side rooms and consultation rooms.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 142cm.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors require effort to open.
    • The width of the opening is 168cm.
    • The doors have a high colour contrast.
    • There is a second set of double manual doors.
    • The doors are permanently held open.
    • The doors require effort to open.
    • The width of the opening is 167cm.
    • The doors have a high colour contrast.
    • There is a push pad or push button to exit at a height of 105cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Doors are held open along circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is not provided.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Reception / Nurses' Station View
    • The height of the reception desk is 100cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 85cm.
    • The reception has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs without armrests.
    • There is not a hearing assistance system.
    • There is not a relatives' room for the ward.

Toilet and Changing Facilities (Surgical Assessment Unit)

Standard Bedroom (Bed 9)

  • The bedroom surveyed is located along the corridor, on the left side of the unit.
  • The distance from the Surgical Assessment Unit entrance is 15m.
  • The most accessible route to the bedroom has step-free level access.
  • Doors are held open along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Bedroom Features View
    • The bedroom has a single bed.
    • The top of the mattress is 90cm from the floor.
    • The space under the bed is 45cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • Some flooring is shiny.
    • Seating available in the bedroom includes: a chair with armrests.
    • Furniture available in the bedroom includes: a table.
    • The following is also available in this bedroom: bedside plug sockets.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Ensuite with Adaptations (Bed 9 Shower and Toilet)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens by sliding (bi-fold) and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 105cm.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the ensuite are 187cm (width) x 200cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 77cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 96cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 113cm and 148cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a wheel in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 51cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a low colour contrast.
    • There is a dropdown rail for the shower.
    • The dropdown rail for the shower has a low colour contrast.
    • There is a pull cord emergency alarm for the shower but it was tied up at the time of the survey.

Consultation / Medical Room (Assessment Room A)

  • The room surveyed was Assessment Room A.
  • The room is located ahead as you enter the Surgical Assessment Unit and is the room on the right.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • There is a locked extension leaf.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Assessment Room B)

  • The room surveyed was Assessment Room B.
  • The room is located ahead as you enter the Surgical Assessment Unit and is the room on the left.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • There is a locked extension leaf.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 188cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Bathroom with Adaptations (Shower and Toilet)

  • Location and Access View
    • The bathroom surveyed is located within Assessment Room B.
    • The distance from the Surgical Assessment Unit entrance is 15m.
    • The most accessible route to the bathroom room has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens by sliding (bi-fold) and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 100cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 200cm (width) x 199cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 91cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the transfer side.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a low colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 97cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 106cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The bathroom has a sanitary bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 113cm and 147cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The bathroom has a wheel in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 51cm from the floor.
    • There are no grab rails for the shower.
    • There is a dropdown rail for the shower.
    • The dropdown rail for the shower has a low colour contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.

Standard Toilet Facilities (Visitor Toilet)

  • The shared standard toilet facilities were surveyed.
  • The toilets are located in front of the Acute Cardiac Unit and Surgical Assessment Unit entrances.
  • The distance from the Green Zone lift is 8m.
  • The most accessible route to the toilets has step-free level access.
  • Doors are held open along the most accessible route.
  • There is step-free level access into the toilets.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 67cm.
  • Internally the door has a high colour contrast.
  • There are not ambulant toilet facilities available.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a lever mixer tap.
  • Hand drying facilities include: a wall mounted towel dispenser.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.