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Dumfries House Coach House Café

Dumfries House, by Cumnock, KA18 2NJ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located to the left as you enter and to the right as you enter.
    • All toilets with adaptations have a right hand transfer space.
    • Female and male step-free standard toilet facilities are located to the right as you enter.
    • Female and male step-free standard toilet facilities are located on the first floor, ahead from the lift.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations to the right as you enter.

Parking

  • Car Park View
    • The car park is located down to the left before the main car park.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 370cm (width) x 610cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 70m from the entrance.
    • The most accessible route from the Blue Badge parking has slight slopes.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Main Car Park)

  • Car Park View
    • The car park is located off the main entrance gate road.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • There are 20+ designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The most accessible route from the Blue Badge parking has slight slopes.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders.
    • The main car park is approximately 230m from the Visitor Centre and Shop (near the Coach House Café), 120m from the Engineering Education (S.T.E.M.) Centre, 260m from Dumfries House, and 400m from the Arboretum (towards the Walled Garden).
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Main Entrance

  • This entrance is located at the side of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope or ramp at the entrance.
  • There is a single manual door.
  • The door opens towards you.
  • The width of the opening is 101cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There is a second, single manual door.
  • The door is permanently held open.
  • The width of the opening is 101cm.
  • The door has a low colour contrast.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout the majority of walkways.
    • The following areas have step-free access via slopes: the seating areas, toilets and lift.
  • Circulation View
    • There are no doors to open along circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There is background noise.
    • Lighting levels vary due to the size of the space.

Eating and Drinking

  • Location and Access View
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located ahead as you enter through the main entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 95cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 81cm.
    • The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 86cm.
    • The payment machine is moveable.
    • The height of the tray rail is 81cm.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menu types include: wall-mounted, menu boards, handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is uncovered.
    • There is not step-free level access throughout.
    • There is step-free access by slope to the seating areas.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a medium colour contrast.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located to the left as you enter.
  • The distance from the main entrance is 20m.
  • The most accessible route to the lift has a slight slope.
  • There are no doors to open along the most accessible route.
  • This lift is an enclosed platform lift.
  • Enclosed Platform Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 400kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 91cm.
    • The internal dimensions of the lift are 96cm (width) x 137cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • Internally the lift has: a visual floor indicator.
    • Lighting levels were low at the time of the survey.

Stairs

  • The stairs are located to the left as you enter.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left as you enter.
    • The distance from the entrance is 25m.
  • Route View
    • The most accessible route to the toilet has a slight slope.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The width of the opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 236cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 76cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 92cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were low at the time of the survey.