You are on Parking (Main Visitor Car Park and Drop Off). Skip to the next section.

Parking (Main Visitor Car Park and Drop Off)

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• Car Park View
  • The car park is located to the east of the hospital site, opposite Block B - Bradbury Wing, accessed from Dorking Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 17 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 267cm (width) x 480cm (depth).
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The hatched/marked zones vary between bays.
  • The nearest designated bay is 38m from the Block B - Bradbury Wing entrance.
  • The most accessible route from the Blue Badge parking has steep ramps.
  • There is a zebra crossing with dropped kerbs that have tactile paving on the route.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for Blue Badge holders but not all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located outside the main entrance to the hospital.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Getting To (Majors and Ambulatory Care Unit). Skip to the next section.

Getting To (Majors and Ambulatory Care Unit)

• Majors and Ambulatory Care Unit is/are located on the ground floor of Block E.
• Access to Majors and Ambulatory Care Unit is via the Main Entrance.
• Enter via the Main Entrance and follow the corridor until you reach the entrance to Block E on the left. Turn left and continue along the corridor. The entrance to Majors and Ambulatory Care Unit is located on the lift.
• There is step free access to Majors and Ambulatory Care Unit.
• Majors and Ambulatory Care Unit is approximately 50m from the Main Entrance.
• There is a/are manual, heavy, double door(s) between the Main Entrance and the department/service.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located to the eastern side of the hospital, leading in from the main visitor car park and drop off.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope or ramp at the entrance.
• There are double automatic doors.
• The doors are permanently held open.
• The width of the opening is 159cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium colour contrast.
• There is a second set of double automatic doors.
• The doors are permanently held open.
• The width of the opening is 155cm.
• The doors have a high colour contrast.
• This entrance gives access to the ground floor of the hospital.

You are on Reception (Emergency Department, Urgent Treatment Centre, Ambulatory Care Unit and GP Out of Hours). Skip to the next section.

Reception (Emergency Department, Urgent Treatment Centre, Ambulatory Care Unit and GP Out of Hours)

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• Reception View
  • The reception point is located on the right from the outside entrance.
  • The reception point is approximately 9m (9yd 2ft) from the outside entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is bench seating and also a mixture of single seats with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Opening Times. Skip to the next section.

Opening Times

• This service is open 24 hours.

You are on Entrance (Majors and Ambulatory Care Unit). Skip to the next section.

Entrance (Majors and Ambulatory Care Unit)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of Block E.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 127cm .
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 127cm (4ft 2in).
  • There is a door release button when exiting.
  • The height of the door release button is 123cm (4ft).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 103cm.

You are on Entrance (Rapid Assessment and Clinical Decision Unit). Skip to the next section.

Entrance (Rapid Assessment and Clinical Decision Unit)

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• Entrance Details View
  • This information is for the entrance located along the corridor of the Majors department.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 109cm (3ft 7in).
  • The main door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is not available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are medium.

You are on Room / Area (Majors). Skip to the next section.

Room / Area (Majors)

• There is / are 11 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Room 11.
• The room / area is approximately 10m from the Majors and Ambulatory Care Unit entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• The hoist is electric.
• A sling is available.
• The sling is attached by hook and loop.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

You are on Room / Area (Relatives Room). Skip to the next section.

Room / Area (Relatives Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Relatives Room.
• The room / area is approximately 11m from the Majors and Ambulatory Care Unit entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) both ways.
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 75cm (2ft 6in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• Some chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

You are on Room / Area (Rapid Assessment). Skip to the next section.

Room / Area (Rapid Assessment)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Rapid Assessment.
• The room / area is approximately 4m from the Rapid Assessment and Clinical Decision Unit entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) automatically away from you.
• The automatic door(s) is/are push pad activated.
• The door(s) is/are double width.
• The width of the door opening is 160cm (5ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• The hoist is electric.
• A sling is available.
• The sling is attached by hook and loop.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

You are on Room / Area (Clinical Decision Unit). Skip to the next section.

Room / Area (Clinical Decision Unit)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Clinical Decision Unit.
• The room / area is approximately 5m from the Rapid Assessment and Clinical Decision Unit.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) automatically away from you.
• The door(s) is/are double width.
• The width of the door opening is 160cm (5ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist can be brought in from another department.
• The hoist is electric.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are moderate to good.

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• Comments View
  • The height of the intercom is 149cm.

You are on Washroom (Clinical Decision Unit). Skip to the next section.

Washroom (Clinical Decision Unit)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the unit.
  • The washroom surveyed is located at the rear of the unit.
  • The washroom surveyed is approximately 9m from the Rapid Assessment and Clinical Decision Unit entrance.
  • There is step free access to the washroom surveyed once inside the unit.
  • This washroom is shared.
  • There is pictorial and no additional signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The dimensions of the washroom are 127cm x 237cm (4ft 2in x 7ft 9in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 79cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 122cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 125cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 96cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • There is no seat for the shower.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The toilet seat colour contrast is high.
  • The visual contrast between the washroom floor and walls is medium.
  • Lighting levels are moderate to good.

You are on Toilet with Adaptations (Rapid Assessment - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Rapid Assessment - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the department.
  • This accessible toilet is approximately 11m (12yd 1in) from the Rapid Assessment and Clinical Decision Unit entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 89cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 196cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 134cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 71cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Majors). Skip to the next section.

Standard Toilet(s) (Majors)

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• Toilet Facilities View
  • The shared toilet is located ahead on entering the Majors and Ambulatory Care Unit entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the Majors and Ambulatory Care Unit entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• A&E and Urgent Treatment Centre link (new tab) - click here.
• Acute Assessment Unit, Ambulatory Care Unit and Medical Assessment Hub link (new tab) - click here.
• Entrances at Epsom Hospital link (new tab) - click here.
• Parking at Epsom Hospital link (new tab) - click here.
• Toilets at Epsom Hospital link (new tab) - click here.
• Getting To and Around Epsom Hospital link (new tab) - click here.