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A19 - Seaton Burn Services - Esso - Petrol Station

Fisher Lane, Newcastle Upon Tyne, NE13 6BP

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Female and male step-free standard toilet facilities are located externally, on the right side of the store.

ATMs

  • There is one ATM.
  • The ATM is located at the front of the building, to the left of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards.
  • There is not a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 89cm and 121cm.

Petrol Station

  • Parking View
    • The petrol station has standard parking bays.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Customers can alert staff that they require assistance by doing the following: using an app.
    • Fuel pump nozzle holsters are at a height of 140cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with stepped access.
    • Other facilities available on the forecourt include: paper towel dispensers, disposable glove dispensers, a tyre pressure machine, a water pump, a vacuum machine and a car wash.
    • Electric Vehicle charging points are not available.
  • Entrance View
    • There is step-free access via slope into the shop.
    • The slope has a steep gradient.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 80cm.
    • There is a small lip on the threshold of the opening.
    • The door has a high colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are under 120cm.
    • Some aisles did have obstructions at the time of the survey, these included: product displays and pillars.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding top cabinets and open top cabinets.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located on the left hand side of the store.
    • Signage is not provided for the counter.
    • The height of the counter is 102cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 107cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Toilet Facilities

  • The female standard toilet facilities were surveyed.
  • The toilet is located externally, on the right side of the building.
  • The distance from the customer parking is 24m.
  • The most accessible route to the toilet has steep slopes.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces and narrow walkways.
  • There is step-free access via a slope into the toilet.
  • The slope has a steep gradient.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a low colour contrast.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a twist/turn tap.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.