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Desert Orchid Restaurant - Haldon Stand - Hospitality

Exeter Racecourse, A38 Kennford, Exeter, Devon, EX6 7XS

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Access Guide

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Getting Here

  • By Road View
    • Exeter Racecourse is located just off the A38 (Exeter to Plymouth), five miles from the end of the M5 southbound. Although clearly signposted from all directions, please note that access is via a sharp turn situated shortly after the brow of Haldon Hill. If you are using a Sat Nav, please use EX6 7XS as the postcode.
    • On racedays there is disabled parking available next to the main racecourse entrance for annual Blue Badge holders. Additional parking is also available on the other side of the racecourse. There is a coach and taxi drop-off area at the racecourse.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • There is a bus (Bus 39) which goes from Exeter Bus Station to Newton Abbot via Exeter Racecourse. The Exeter Racecourse stop is between the ‘Countess Wear Roundabout’ and ‘Chudleigh Memorial’ and is just opposite the Route 5 restaurant on the A38 duel carriage way.
    • For more information on Stagecoach Buses please click here (opens new tab).
  • By Train View

Getting Help and Assistance

  • For the racecourse map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • There is an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Main Entrance and Raceday Parking

Entrance (Racecourse Main Entrance to Haldon Stand)

  • Entrance View
    • This information is for the entrance located to the left as you enter the main entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 88cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • If you require both sides of the door to be unlocked, please contact the venue in advance.
    • When both sides are unlocked the door width is 160cm wide.

Outside Access (Courtyard Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the Haldon Stand, just inside the Courtyard area.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 176cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Entrance (Entrance from AP's Bar)

  • Entrance View
    • This information is for the entrance located to the left as you face AP's Bar.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Other Floors (Main Foyer)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the main foyer area.
    • The stairs are approximately 4m from the Courtyard Entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located on the far side of the main foyer area.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 107cm x 140cm (3ft 6in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • This lift is 3m from the entrance from AP's Bar or 12m from the Courtyard Entrance.

Eating and Drinking (Desert Orchid)

  • The following information is for the restaurant.
  • The restaurant is located on level 2 of the Haldon Stand.
  • There is step free access, via lift, to the restaurant.
  • There is a/are double, heavy manual door(s) to access this area.
  • Full table service is available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is carpet.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 8m from the entrance/opening.
  • The nearest table is approximately 4m from the till/counter.
  • The standard height for tables is 71cm.
  • Plastic/takeaway cups are not available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are available.
  • There are hand held menus and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The lighting levels are good.
  • Comments View
    • Full table service is available for starters. The carvery and drinks are ordered at the bar/counter but assistance will be given if required.

Step(s) (Steps to the Lower Seating Area)

  • There is a/are step(s) located to the left as you enter the restaurant.
  • The step(s) is/are used to access the lowered seating area overlooking the course.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Counter (Betting Counter)

  • Counter View
    • The counter is located just before the carvery counter.
    • The counter is approximately 10m (10yd 2ft) from the lift.
    • Clear signage for the counter is not visible from the lift.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located within the Premier and Hospitality areas of the Haldon Stand.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the ground floor of the Haldon Stand.

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